Corsair Announces Recall of Force 3 SSD 128GB

[more_questions]

Customer - My drive has had 4 BSOD in 2 days, my Intel SSD, HDD's, etc seem ok.
OCZ - Go read our guides.
Customer - OK I will try.
Customer - I did a fresh install as the sticky guide suggested, just had another BSOD.
OCZ - Its your motherboard's fault.
Customer - I did an install to check my hardware with a HDD and everything was fine. I even tried the Intel SSD.
OCZ - There is a problem in SATA spec.
Customer - But what about my drive?
OCZ - Did you even try the guides?
Customer - I did, I did the first SE, second SE, created a linux install and tried the 3rd SE and reinstall. Same problem.
OCZ - We are working on it.
Customer - It has been days, any progress?
OCZ - Did you even try the guides?
Customer - I did, it doesn't help.
OCZ - You can't set power options the way you normally do, you can't overclock, you need to do a fresh install every day. This has worked for us.

 

[geok1ng]

I would like to add that corsair is one of the few enthusiasts hardware companys to offer global RMA ( the other being Seagate, which i have promised myself never to buy again). The 2 times that i had to RMA a dominator RAM they quickly gave me an RMA number, without hassle and shipped me a brand new kit within days. I had to pay the sending costs, but the new RAM came free of charge, from california to Brazil.

Still, i would go with Intel 320 series. Nothing beats these SDD when it comes to data protection and safety.

 

[f-14]

is this what we get when intels sata 2 controllers were crappy with sandybridge? it would explain how this happened!

 

[legacy7955]

"It's OUR fault."

And there picking up all costs to have the units returned as well.

I agree Corsair is ONE of the FEW that will accept responsibility for their errors and spell it out in PLAIN ENGLISH!

Put me on the list to purchase from them in the future.

I do agree about SSDs being too expensive for now.

 

[j3ff86]

Some of the comments on here and on Engadget are blatantly from Corsair employees. Try to make it less obvious next time.

 

[sykozis]

[citation][nom]j3ff86[/nom]Some of the comments on here and on Engadget are blatantly from Corsair employees. Try to make it less obvious next time.[/citation]
You mean like this post?
[citation][nom]soo-nah-mee[/nom]Wow Corsair. I've always been a huge fan of your PSUs and RAM but have not purchased any of your other products.Because of this gesture I will go out of my way to purchase Corsair SSDs, cases and coolers whenever possible for my own builds as well as builds for others (when they can afford the best).What a rock solid company. How refreshing in this day and age.[/citation]
That just screams Corsair employee....

I use ASRock motherboard exclusively due to my own personal experience with their products and tech support. I've had ASRock offer an RMA with absolutely no evidence of their product being at fault. I had the same offer from BFG over the same incident. Unfortunately, BFG went bankrupt. These 2 companies made their RMA offers with nothing to gain...or to lose. ASRock's Tech Support actually offered an RMA on the same board twice....though it was never returned to them and is still in my posession. Those 2 cases actually impressed me. This incident with Corsair on the other hand, doesn't impress me in the slightest. Corsair is simply trying to protect their company image while avoiding a potential lawsuit. This type of action shouldn't motivate consumers to jump on the bandwagon of loyalists. Corsair was negligent in their product testing and should not be rewarded for it in any way.

 

[treefrog07]

Corsair didn't earn its good reputation for doing anything less!

 

[ssd_expect more]

I thought it was only me , that felt nauseous for the love fest posts for Corsair F**(D up ?
These things are premium priced products, and lets be real, all the costs are in 2 area's. R+D and raw memory chip prices.
There is no need for a state of the art manufacturing facility that it took to make spindle hard drives. These companies, buy ram, sticker, and make 50+% profit. We should only expect them to get it right. Because, its so easy to bring forth a 'new' model they rush them out for pure profit.

 

[aznguy0028]

[citation][nom]sykozis[/nom]You mean like this post?That just screams Corsair employee....I use ASRock motherboard exclusively due to my own personal experience with their products and tech support. I've had ASRock offer an RMA with absolutely no evidence of their product being at fault. I had the same offer from BFG over the same incident. Unfortunately, BFG went bankrupt. These 2 companies made their RMA offers with nothing to gain...or to lose. ASRock's Tech Support actually offered an RMA on the same board twice....though it was never returned to them and is still in my posession. Those 2 cases actually impressed me. This incident with Corsair on the other hand, doesn't impress me in the slightest. Corsair is simply trying to protect their company image while avoiding a potential lawsuit. This type of action shouldn't motivate consumers to jump on the bandwagon of loyalists. Corsair was negligent in their product testing and should not be rewarded for it in any way.[/citation]
I use ASRock mobo's as well and I am a fan of any company that makes reliable products and have good customer service. I can't agree with your logic though. Even though with testing, bugs can still slip by. Intel P67 sata 2 error anyone? Intel knew about the error months before hand, and only when it got out of hand with news from tech sites did they started doing the mass recalls of p67 boards. I still like Intel as a company for doing something at all about it, and their quality control is top notch, but mistakes still and can does happen. So what about corsair? The drives were out for about a week, and then they already let all their customers RMA the drives and have found a fix for the prob at their expense (rightfully so). I dunno about you, but I would rather have a company have quick service to their products rather than anything. I'm not a fanboy of any company, but rather stick to companies who treat treat their customers well. I've had nothing but good service with AsRock, Intel, XFX, and Corsair in the past so I will stick with them. Was bout to go OCZ w/the vertex 3, but reading their "support" threads made me turn away. So was Corsair negligent, possibly yes, they did admit it slipped through their testings, but their quick action and taking responsibility should damn well be rewarded with my business.

 

[eddieroolz]

Corsair's Force 3 SSDs are fast – so fast that they left the production plant before Corsair could catch a show-stopping defect that means that all the 120GB drives out there in the wild must now all return home.

Pretty hilarious. Either way, a recall is the way to go.

 

[TheWhiteRose000]

To everyone on here that bought a Force 3 SSD.
You should have just held out for the Kingston HyperX SSD.

 

[soo-nah-mee]

To whomever said that I am undoubtedly a Corsair employee because of the comment I left:

You got me. I am Corsair's lead marketing coordinator and I am posting on as many forums as possible to sing the praises of my company for acknowledging our mistake and offering compensation for our customers. I thought my subtleness in hiding behind the guise of a long-time Tom’s Hardware forum member would surely hide my true identity, but alas, I have been outsmarted.

Now that I have been outted, I should also disclose that my next door neighbor is the lead marketing coordinator for OCZ, and he has been sleeping with my wife for some time now. I would like nothing more than to see him and that two-timing whore that is my wife, die a slow and painful death. Burning alive would probably do the trick.

All differences aside though, I have to admit that OCZ makes a wonderful product and I would recommend them to anyone. In fact, I urge you all to try one of their solid state drives the next time you are in the market for a boot drive. I’m sure you will be more than satisfied with their quality and excellent customer service.

Since I am coming clean here I might as well admit that the entire recall of Corsair part number CSSD-F120GB3-BK is a hoax. The products are fine, and the recall itself is a marketing ploy with the sole intention of making Corsair look like a close, caring friend whose primary objective is customer satisfaction. In hind sight it is quite obvious that this is the case. I mean everybody knows that there is no such thing as a company that legitimately cares about customer satisfaction unless it directly and positively affects the bottom line.

So in closing I must apologize for the deception. I’m sorry. My subordinates whom have also posted positively about this situation should also reveal their identities to the fine people who read these comments. Please stop ignoring my texts. Also, buy products from these companies right now: Nike, Apple, Sony, Budweiser, Under Armour, and any product that contains high fructose corn syrup.

Thank you, and the preceding is all lies.

 

[bildo123]

I almost forgot, a while back (about 3 years ago) the system I built for my aunt was getting whacky corrupt file errors. Turned out to be bad Corsair memory. I decided to write a negative review on the egg and one of their reps picked it up. Within a week or so they shipped me out a new stick of RAM and viola, no more file errors!

The fact that a negative review on a website netted me awesome customer service and a new stick of RAM was impressive.

 

[aznguy0028]

[citation][nom]soo-nah-mee[/nom]To whomever said that I am undoubtedly a Corsair employee because of the comment I left:You got me. I am Corsair's lead marketing coordinator and I am posting on as many forums as possible to sing the praises of my company for acknowledging our mistake and offering compensation for our customers. I thought my subtleness in hiding behind the guise of a long-time Tom’s Hardware forum member would surely hide my true identity, but alas, I have been outsmarted...[/citation]

LOL +5 interwebs to u sir, well played.

 

[apache_lives]

[citation][nom]ironmb[/nom]OCZ doesn't admit to their faulty vertex 2... thats why i go with Intel ssd's. Intel extended their warranties on their SSD's.. for performance and reliability.. intel gets my money.[/citation]

also why i went Intel on my SSD

 

[fir_ser]

Too bad for Corsair and for the people who bought it.

 

[Guest]

Sorry to burst your bubble, but if you are outside of the U.S. like I am, the experience is terrible getting these drives RMA'd. Firstly Corsair can't supply prepaid shipping for some reason, despite UPS being available in Australia, where I live. Secondly, I have to pay for the shipping out of my pocket, then scan and email the invoice to them and they will repay me by cheque, which will take weeks to arrive. Then my bank will charge me a fee to deposit the cheque and convert it to australian dollars, since the cheque will be in USD. Thirdly, I have had to constantly chase corsair for updates - just to constantly be told "Please wait another 24-48 hours for a reply".

Slack customer service all round.

 

[garage1217]

Because you guys owned up to the issue on the force 120 and are taking care of your customers, I just purchased a force GT. Not often these days manufacturers own up to their mistakes and crap often happens!

Also purchased my probably... 20th set of XMS ram, this time XMS 3 for my own build as I would always buy it for builds I would do for others Only thing I passed on was a power supply as your competition had you beat by $40 on a lower wattage supply that was gold rated... You need something in the 500-650w range gold rated for around $130 and I would have gone for that as well!

 

[steve laughton]

The replacements are still buggy. Corsair is blowing smoke up people's asses, telling them the problem is "the cables" or "the SATA ports on their motherboard", when the same cables and ports work fine with Intel SSDs and SATA 6 Gb/s HDDs.

Corsair support insists that "there are no know issues" with their SSDs while their own forums have thousands of people with hosed systems (freezes, BSODs, drives not being detected by the BIOS).

I know six people who bought Corsair drives, all with different motherboards and CPUs, and not a single one works reliably (they all cause freezes, and some cause crashes). Save your money and your time, get an Intel SSD or a Raptor.

 

[igotperks]

CSSD-F120GB3A-BK is a drive that I have on my wish list. corsair force series 3
CSSD-F120GB3-BK this is the recalled drive

does the drive that im getting ready to order have the new firmware/hardware updates? dont want to take a risk like this. Im glad corsair has owned up to its mistakes though. But at this rate and the reviews im seeing on ssd's I think I might wait untill thailand is cleaned up and HDD prices drop again.... by then ssd should be fairly cheap and more reliable.