Corsair failed RMA CMG6GX3M3A2000C7 12 gigs of ram I paid over $800. Is their replacement fair?

[glennthomas]

Hi

My memory died and Corsair is offering the following (see below Corsair e-mail) as a replacement. I paid $800 at the time for the 6 sticks of memory.

I just don't know if what is being offered to me is a fair exchange.

Thanks for your help.

Glenn


Created By: Jennifer CS (4/8/2015 8:10 AM)
Hello,

We have received your RMA which unfortunately is obsolete/discontinued and is no longer available for replacement. As per the Corsair Warranty, we are able to offer you alternate replacement of similar functionality and capacity.

Please confirm at your earliest convenience the following items:
Returned Product: CMG6GX3M3A2000C7
Returned Qty: 2
Potential/Alternate Replacement: CMT6GX3M3A1866C9 OR CMP12GX3M3A1600C9

Regards,

 

[popatim]

its not fair in my opinion. You paid a premium for 2000mhz cas 7 ram and should be at least offered an upgrade in GB's if they cant match the speed & timings.

 

[GhislainG]

You don't really have a choice. If it's compatible with your motherboard, then I'd go with the slower CMP12GX3M3A1600C9 kit because 3 modules is better than 6.

 

[Tradesman1]

I'm with Popatim, they should provide equivalent or better sticks, maybe a good set of 2x4GB 2133, else might just ask for a full refund for what you paid as they are advertised as a lifetime warranty 😉

 

[GhislainG]

The OP didn't provide any info about his motherboard (most likely an Intel X58), but are newer kits compatible with his older socket 1366 motherboard? He didn't provide more info at http://atforums.mobi/msg.php?threadid=2433392&catid=47&rnum=5; a quick search for CMG6GX3M3A2000C7 shows that it hasn't been available for at least 3 or 4 years.

As clearly stated in the Remedies section at http://www.corsair.com/en-us/support/warranty, the OP can't ask for a full refund. The OP received that reply almost 2 months ago; what negotiations took place between April 8 and yesterday? Both posts don't include that info.

I've personally dealt with Corsair and I can't complain because they replaced a noisy PSU with a slightly better model.