Ok, so unfortunately you're probably going to have to wing it when it comes to memory compatibility based on the relative newness of your CPU model. It is unlikely that ANY of the motherboard or memory manufacturers have completed, or possibly even conducted compatibility testing on existing board models using the newer architecture. Probably they won't even bother to do that until there's been time to iron out some BIOS updates. That's usually the case.
In fact, Corsair isn't even showing ANY listings for ASRock X570 or B550 boards right now, which means they are probably in the process of retesting them, because they WERE listed before.
Despite any of that though, it probably doesn't even matter because it would not apply to your use of two separately purchased memory kits together. Up front, this is the most probable reason for your issue other than the fact that Ryzen has typically had specific speed limits that are reduced when using four DIMMs versus two on many motherboard chipsets. While this is for Matisse, it could be a contributing factor. Most systems won't run at higher than 3200mhz with four DIMMs on any of the Ryzen chipsets.
But while that IS a consideration, and I'd personally recommend Ryzen users stick to two DIMM kits even though there have been some early reports of improved memory performance with four DIMM single rank or two DIMM dual rank configurations, until such time as it is shown to be a viable configuration for all Zen 3 users. This, is probably the much more relevant issue:
https://forums.tomshardware.com/threads/amd-ram-compatibility.3210050/#post-19785792