Hi I have an ASUS Zenbook UX490UA. It has been several months now that i am experiencing various problems with this laptop.
First it started hanging while in sleep and I had to cold reset (keep power button pressed) to recover it.
Then I disabled sleep setting and it started freezing while working. No keyboard interaction no mouse moving, nothing. Had to cold reboot as well.
Also sometimes went on BSOD with WHEA_UNCORRECTABLE_ERROR code and not proceeding to send report, freezing at 0%.
These happened at a rising frequency. Started 1-2 per week and got to 2 per day.
I made factory reset, the problems persisted.
I had it sent to the service some days ago, they said no problem was found, when I got it, the same day, the problem of BSOD occured again.
I got it back and they say now they are to replace the ssd.
But i find it hard to believe that this could be a problematic ssd problem, I am suspecting deeper motherboard problem.
What is your opinion?
First it started hanging while in sleep and I had to cold reset (keep power button pressed) to recover it.
Then I disabled sleep setting and it started freezing while working. No keyboard interaction no mouse moving, nothing. Had to cold reboot as well.
Also sometimes went on BSOD with WHEA_UNCORRECTABLE_ERROR code and not proceeding to send report, freezing at 0%.
These happened at a rising frequency. Started 1-2 per week and got to 2 per day.
I made factory reset, the problems persisted.
I had it sent to the service some days ago, they said no problem was found, when I got it, the same day, the problem of BSOD occured again.
I got it back and they say now they are to replace the ssd.
But i find it hard to believe that this could be a problematic ssd problem, I am suspecting deeper motherboard problem.
What is your opinion?