Hello computer specialists.
I have repaired lots of computers so far but apparently when it comes to my own laptop I'm unable to fix it.
So, the problem is that my laptop's CPU (intel i5 2520M) only goes at 800 mhz(24% in Task manager) when AC power cord is connected. As soon as i remove the cord and the laptop runs on battery the clock goes to 2.5GHZ(up to 100% in Task Manager)
The laptop is a Dell E6420 running Windows 10 Pro v.1903
The windows is OEM(I have a product key), (Someone suggested on a thread the this might be because activator modifying the UEFI files wich store processor running states)
This is what i have tried so far:
upgrading the BIOS
restoring BIOS to the defaults
Removing the battery
Checking Charger's voltage ( 19.4V )
modifying the power plans(I am curently in high performance mode)
Restoring my Windows (Which removed EVERY SINGLE program i had installed, including Office, and all Adobe programs)
Testing my CPU with Intel CPU check tool. when i checked my CPU with this software the CPU actually went to 70 %.
Also the CPU went to 100% right after the windows restored (on first boot) but only worked for about 2 minutes then went back to 25% (witch is at 800mhz)
What else should I try?
y
I have repaired lots of computers so far but apparently when it comes to my own laptop I'm unable to fix it.
So, the problem is that my laptop's CPU (intel i5 2520M) only goes at 800 mhz(24% in Task manager) when AC power cord is connected. As soon as i remove the cord and the laptop runs on battery the clock goes to 2.5GHZ(up to 100% in Task Manager)
The laptop is a Dell E6420 running Windows 10 Pro v.1903
The windows is OEM(I have a product key), (Someone suggested on a thread the this might be because activator modifying the UEFI files wich store processor running states)
This is what i have tried so far:
upgrading the BIOS
restoring BIOS to the defaults
Removing the battery
Checking Charger's voltage ( 19.4V )
modifying the power plans(I am curently in high performance mode)
Restoring my Windows (Which removed EVERY SINGLE program i had installed, including Office, and all Adobe programs)
Testing my CPU with Intel CPU check tool. when i checked my CPU with this software the CPU actually went to 70 %.
Also the CPU went to 100% right after the windows restored (on first boot) but only worked for about 2 minutes then went back to 25% (witch is at 800mhz)
What else should I try?
y


Last edited: