Crash/Instant reboot when watching online video (twitch/youtube)

[wixwix]

My Win10 computer is crashing predominantly when watching Twitch.tv (flash). The crash involves the screen freezing and any audio currently occuring, looping, and then the pc will reboot itself. There is no BSOD.

The crashes only seem to happen playing online video media but don't immediately appear to have an immediate trigger. Mostly they were happening when I had a fullscreen application (game) running on 1 screen and a chrome window open on the 2nd monitor with a twitch stream playing. However the crashes have happened without a fullscreen app running and just browsing the web or local files with Twitch/youtube running. If I notice a more specific trigger I will post it.

It wont crash with media playing from file.

This started happening 4 or 5 days ago and have been using Win 10 for around a month or more.

My first reaction was to try reinstalling audio (asus xonar d2x) and video (nvidia) drivers. The crashes still occured.

I tried reinstalling chrome, thinking perhaps there was a problem with the inbuilt flash codec. Crashes still occured.

I performed a "reset" on the Windows 10 install today, thinking it was probably a deeper problem and a "fresh" os install would help. After reinstalling drivers and programs I have had another identical crash to before the os "reset". So I could really do with some help troubleshooting this now.

Ps. since the "reset" of the Win 10 OS I have had 1 crash and it did not produce a minidump file because there was no BSOD/error message.

Thanks

 

[Pearlmaster]

Hello,

You may want to try the following;

- Run in " safe mode with networking" and try to view your videos online.
- Update your flash player via https://get.adobe.com/flashplayer/

For your google chrome issue, you may try the following;

Chrome:

Disabling hardware accelerated video playback

- Go to the settings of Google Chrome
- Scroll down and click on "Show advanced settings"
- Scroll down and un-check the "use hardware acceleration when available'" checkbox to disable hardware acceleration.
- Restart Chrome and try again to watch your videos.

Or you may try to alter the Hardware Acceleration
You can also try changing the hardware acceleration to medium and verify (You can try different)
1. Right click on empty space on desktop.
2. Go to Screen Resolution.
3. Then click on Advanced settings and click on the tab "Troubleshoot".
4. Set the hardware acceleration to medium. (here you will get the option only if your Video card has this feature).

You may try as well to uninstall the video card drivers and restart the computer and let windows install the generic drivers and then check if the HD videos plays fine. This article will help you update a hardware that isn't working properly
http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7