CS:GO Ryzen Pc Shuts Off, no thermal issue

[Mustafe_1]

Almost everytime i try to play CS:GO, after the first or second match (20 - 100 mins) my pc just shuts off mid game. All LEDs turn off except the ones of the mainboard. I have to plug the pc off, until the LEDs of the mainboard turn off (5 seconds), to restart the pc.

Other games like Overwatch play well (more than 3 hours) with higher temps and even Stress Tests run without crashing. The temps in CS:GO are 50 C for the CPU and 70 C for GPU (so it is definitely not a thermal issue).

Windows gives this critical error in the Event Logger: Kernel Power 41.
I updated all drivers and even the Bios and reinstalled Steam and CS:GO, but nothing helps.

I would really appreciate it if someone could help me out.

The PC is also very new 2 months and these are the specs:

CPU: Ryzen 5 1600 (not overclocked)
GPU: Rx 580
Ram: Corsair CMK8GX4M2B3000C15 (at 2133, was at 2933, but downclocked it again,
which did not help)
Mainboard: Asus Prime B350M-A
PSU: Evga 600b

 

[vapour]

Most likely PSU issue, check voltage output using HWinfo. If you can borrow another psu, replace and try it.

 

[Roland Of Gilead]

^+1 Agree with Vapour. I couldn't find that exact model (600b) but the 500b gets good reviews for a value PSU. However, it's a 3-4 yr old PSU, so it may be on the way out (it only has a 3 yr warranty). As vapour has said, if you can borrow one that be great, just to see. Whats kinda bizarre though is you can stress your system without crashes, and at stress levels the PSU will be working full pelt, so it's kind weird that it doesn't crash under full load.

edit: is the PSU new, or just the rest of the PC?

 

[Mustafe_1]

^+1 Agree with Vapour. I couldn't find that exact model (600b) but the 500b gets good reviews for a value PSU. However, it's a 3-4 yr old PSU, so it may be on the way out (it only has a 3 yr warranty). As vapour has said, if you can borrow one that be great, just to see. Whats kinda bizarre though is you can stress your system without crashes, and at stress levels the PSU will be working full pelt, so it's kind weird that it doesn't crash under full load.

edit: is the PSU new, or just the rest of the PC?

The whole PC is new, including the PSU.

 

[Mustafe_1]

Most likely PSU issue, check voltage output using HWinfo. If you can borrow another psu, replace and try it.

That is what i suspected and so far i have only monitored the CPU voltage, because in idle it is higher than set in BIOS. However under load it is at a constant 1.2 V, i am going to also check GPU Voltage and the 12V, 5V and 3.3V voltages under load.

Thank you for your reply

 

[Mustafe_1]

I played 2 rounds with monitoring and did not notice any strange voltages, but then again the pc did not crash strangley enough.
What i noticed though was, that the map Dust 2 did not crash as often as the map Mirage (have only been playing these two).

Borrowing a PSU will be hard for me, but I will try to find one.

Thank you

 

[vapour]

Update your BIOS if you can, it seems older version BIOS of this MB is troublesome.

 

[Mustafe_1]

Update your BIOS if you can, it seems older version BIOS of this MB is troublesome.

Already did that, but thanks for suggesting.

 

[vapour]

If PSU is not the problem, it could be MB. Sorry, mate.

 

[Mustafe_1]

If PSU is not the problem, it could be MB. Sorry, mate.

I have probably no option but to replace both. Would you suggest to get other parts or are they good enough?

 

[vapour]

Others should be fine. Try a cheap one like this, psu first:

PCPartPicker part list / Price breakdown by merchant

CPU: AMD - Ryzen 5 1600 3.2GHz 6-Core Processor ($195.89 @ OutletPC)
Motherboard: MSI - B350M PRO-VDH Micro ATX AM4 Motherboard ($64.99 @ Amazon)
Memory: Corsair - Vengeance LPX 8GB (2 x 4GB) DDR4-3000 Memory ($94.89 @ OutletPC)
Power Supply: SeaSonic - EVO Edition 620W 80+ Bronze Certified Fully-Modular ATX Power Supply ($39.99 @ Newegg)
Total: $395.76
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2017-10-04 14:34 EDT-0400

 

[Mustafe_1]

I wanted to give an update on this topic:
I have not replaced any parts yet and tested playing again. I noticed, that Dust 2 did not crash the pc, so I wanted to ask, if this is definetly a hardware problem and not somwhere in the software.

 

[vapour]

play more and observe

 

[Mustafe_1]

After playing some more, i found out, that the PC crashes also on Dust 2 and I think the other maps too.
And after crashing another time i turned the pc on and immediatly after Windows started a Blue Screen came up saying: "THREAD_STUCK_IN_DEVICE_DRIVER"
In WhoCrashed (free program) it says the following:

On Mon 09.10.2017 14:13:18 your computer crashed
crash dump file: C:\Windows\Minidump\100917-21546-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x360EB)
Bugcheck code: 0x100000EA (0xFFFFAA09C64A9080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 09.10.2017 14:13:18 your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x5A800)
Bugcheck code: 0xEA (0xFFFFAA09C64A9080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\Windows\System32\DriverStore\FileRepository\c0318503.inf_amd64_9959cf6ec0a03df4\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER


This sounds like there is problem with the graphics driver. Do you think, that it has something to do with the previous crashes.

 

[vapour]

try this, do a complete clean install of gpu driver:

http://www.tomshardware.com/faq/id-2492424/laymans-simple-guide-solving-graphics-card-issues.html

 

[Mustafe_1]

I have tried to reinstall the driver, but it did not solve the problem.
But i think I found the problem. I took the graphics card out of the PCIE Slot and put it back. I noticed, that it was not really clicking, so I checked, whether it was mounted correctly. It seems like the metal part of the gpu, where the screws go in, is held up by the case, which means that the legt Part ist top high and therefore Not seated properly. Problem is I don't know how to solve this.

 

[vapour]

Can you take a photo and post it here?

 

[Mustafe_1]

https://imageshack.com/i/pnl9fUBjj

I think you can see, what i mean. To me, at least, it looks like it is not properly seated and it also does not feel like it. Tested it even with a Geforce G210, which i took out of my old PC. In that PC it definitely was mounted correctly, whereas in the new PC it was very wiggly. I think it has to do with the PC-Case. (The pins below the motherboard are installed and the motherboard is I think not t0o low, before anyone asks.)

 

[vapour]

if you think the case is blocking you, remove the mb from the case, put it on some non-static stuff, power off and touch metal before you move, no carpet. Try reset the gpu.

 

[Mustafe_1]

if you think the case is blocking you, remove the mb from the case, put it on some non-static stuff, power off and touch metal before you move, no carpet. Try reset the gpu.

So you mean I should build the PC up without the case? If so, will the GPU hold up on its own or is it too unstable, because of the weight? And should I build up the whole PC so I can start it or just to see, whether the GPU fits in correctly?

PS: I thank you very much for your time you have put in to help me

 

[vapour]

Just lay mb flat for now, test if changing to a bigger/better case will help. not saying forever

 

[Mustafe_1]

Just lay mb flat for now, test if changing to a bigger/better case will help. not saying forever

Of course not, what i meant to ask was, whether i should also plug in the PSU and start up the PC and test to play CS GO?

 

[vapour]

Yes, just make sure mb is touching non-metal, like some paperboard on the floor is good. Make sure the gpu sets well on mb compared to before

 

[Mustafe_1]

I am pretty sure this is the problem. Haven't tested, what was suggested, but after installing the graphics card again I could play without crashing. I think, that the connection to the PCIE-Slot loosened over time and after reinstalling the card, the connection is a liitle bit better now. But I am pretty sure, I need to replace the case, which is a good thing.

 

[vapour]

Congrats, mate