I ordered this PC from BestBuy and its awesome when it works but it has some serious issues. This is the second one I have been through now (returned the first one after a week). If you look at the negative reviews for this model on BestBuy's website you can see a bunch of people are having the same issues as me with this model. (one of them has nearly the same identical problems as me and even went through 2 of them like me, lol)
Anyways, the symptoms I have is mainly freezing that progresses into a full system lock-up requiring a restart. However I have played really long gaming sessions with no issues. It seemed to only manifest in a few ways at first, when waking the PC after its been idle for an extended period, while browsing on Chrome, and sometimes after exiting a game. Initially I had artifacting and sound problems too but I sent the PC back to CyberPower and they replaced the GPU so now its just the freezing, however it has gotten worse. Now I get a total system lock-up within minutes of signing into Windows. You might be wondering how it passed their post repair tests and what I have discovered is that if I reinstall windows (which they did after repair) the problems seem to disappear for about a 4 or 5 days before they start to manifest again. The only software have on the PC is a handful of PC game stores, games, and basic essentials like 7zip and chrome. So, what I ended up doing is getting a $1500 refund through PayPal but I get to keep the PC which brings me to my main inquiry.
Should I repair the PC or should I gut it and use the parts for a new build? If so which part/s do you think could be causing the problem and which parts do you think would be safe to move to a new build?
CyberPower GMA3200BST Specs:
--RTX 2070
--Ryzen 2700X
--16gb DDR4 2400mhz
--asus prime b450m-a micro atx
--Channel Well gps600s-g PSU
Anyways, the symptoms I have is mainly freezing that progresses into a full system lock-up requiring a restart. However I have played really long gaming sessions with no issues. It seemed to only manifest in a few ways at first, when waking the PC after its been idle for an extended period, while browsing on Chrome, and sometimes after exiting a game. Initially I had artifacting and sound problems too but I sent the PC back to CyberPower and they replaced the GPU so now its just the freezing, however it has gotten worse. Now I get a total system lock-up within minutes of signing into Windows. You might be wondering how it passed their post repair tests and what I have discovered is that if I reinstall windows (which they did after repair) the problems seem to disappear for about a 4 or 5 days before they start to manifest again. The only software have on the PC is a handful of PC game stores, games, and basic essentials like 7zip and chrome. So, what I ended up doing is getting a $1500 refund through PayPal but I get to keep the PC which brings me to my main inquiry.
Should I repair the PC or should I gut it and use the parts for a new build? If so which part/s do you think could be causing the problem and which parts do you think would be safe to move to a new build?
CyberPower GMA3200BST Specs:
--RTX 2070
--Ryzen 2700X
--16gb DDR4 2400mhz
--asus prime b450m-a micro atx
--Channel Well gps600s-g PSU
Last edited: