CyberPowerPC - A scam scheme?!

[MoarPony]

Apologies if this is the wrong section.

I purchased a PC from CyberPowerPC with the following specs about 3 weeks ago:
http://www.shrib.com/AskTomsHardware

I received it two weeks ago, but sent it back a week ago for repair services.

My problems were:
1.Screen artifacts, probably due to GPU issues, and
2.A slight chance that the CPU is overheating.

When I sent it back, I was still logged in to my Steam account. One of the programs installed in that PC through Steam was 3DMark.

Today, I got this notification through Steam while using Steam on the PC I'm using right now:
http://i.imgur.com/rmIdxg4.png

I figured that CPPC was using 3DMark on my PC to test the GPU or something. Now, NO other PC is logged into my Steam account other than that PC and the one I'm using at this moment. I am certain of that, as I had changed my password and security question as soon as I received my new PC.

BUT, this happened. Look at the achievement that they got in my 3DMark called "OC Madness."
http://steamcommunity.com/id/MolotovMuffin/stats/3DMark

...Wait, WHAT?! Over 50% overclock on my CPU?! What, are they freaking crazy?!

I contacted CPPC on the phone, and the representative confirmed that they began work on my PC, but also stated that they should NOT be doing that kind of overclocking on my PC since it has nothing to do with my issue. I also contacted by email, hoping for more information, but I haven't yet received a reply.

Is this a scam? Are they trying to break my PC on purpose so that I'll be forced to buy another one or buy extra repair services? I've included in my email that I want all the answers, or I'd contact law enforcement (a.k.a. just file a complaint).

I'm just really worried. I do not want to receive a damaged PC that either doesn't work or will last a shorter amount of time due to them messing it up. Is their overclocking justified, or are they doing something they shouldn't be?

 

[Alec Mowat]

1. The CPU gave a reading of 2 Billion Mhz. That's scientifically impossible. They potentially tried a different CPU to see if they would get the same results regarding the CPU overheating. That reading is impossible though, it cannot be accurate. It's clearly a mistake, could even be caused by packet loss when sending the data to 3D mark.

2. It's easy to tell what programs he has installed. The Steam account automatically logs in by default, and 3D Mark is a great tool for benchmarking and troubleshooting. I imagine if they didn't use his already installed applications, they would been required to install something themselves. Most likely a time saving strategy.
Could also be an older tech who does not really understand what Steam is.

 

[coastie65]

You would be surprised at the number of complaints I've heard about CyberPower over the years. It is to the point that I warn peole away from them. If they don't want to or can't build there own, there are plenty of decent custom builders out there.

 

[meme notu]

Do NOT buy from CyberpowerPC. Yes, their prices are actually quite nice but if you have to RMA something odds are you going to get fleeced and have something inferior sent back to you. They did it to me twice and if you google it you will find 100s of others talking about it...even on their OWN forums!