I have a Dell XPS 15 9570 running Win 10 build 21H2 64 bit. It has two graphics cards. Nvidia GeForce GTX 1050 Ti and Intel UHD Graphics 630.
The problem I have started out with vertical lines on the screen at startup. I would have to restart once or twice to get a normal screen. I could then use the computer with no problem. I checked in "Device Manager" and both graphics card icons had a very small yellow indicator hanging out the bottom of the icons. I suspected that these yellow marks were telling me there was a problem. But I'm not sure because they were so very very small that you could hardly see them. At this point I wondered how both cards could have a problem at the same time. Anyway, I went ahead and updated the driver for the GTX and there was no update for the Intel 630. This didn't help me at all. So I did the F12 button pushing at startup and when I got in there I ran "Diagnostics". I had one error code 110689 that said "the (video fan) fan failed to respond correctly". At that point while I was still in there I decided to run the diagnostics on the software. It started and very shortly after it started it wanted to reload Win 10. I chose to reload the software but keep my files and it started. At some point I was asked to restart the computer and I did. After I did that all I got was a black screen with a little bit of light around the edges of the screen and I could hear "Cortana" telling me to make selections which I couldn't do because I couldn't see the screen. So now when I boot this computer all I get is a black screen and I can't get past that black screen. So the question is how to get this computer up and running? Any help would be appreciated.
The problem I have started out with vertical lines on the screen at startup. I would have to restart once or twice to get a normal screen. I could then use the computer with no problem. I checked in "Device Manager" and both graphics card icons had a very small yellow indicator hanging out the bottom of the icons. I suspected that these yellow marks were telling me there was a problem. But I'm not sure because they were so very very small that you could hardly see them. At this point I wondered how both cards could have a problem at the same time. Anyway, I went ahead and updated the driver for the GTX and there was no update for the Intel 630. This didn't help me at all. So I did the F12 button pushing at startup and when I got in there I ran "Diagnostics". I had one error code 110689 that said "the (video fan) fan failed to respond correctly". At that point while I was still in there I decided to run the diagnostics on the software. It started and very shortly after it started it wanted to reload Win 10. I chose to reload the software but keep my files and it started. At some point I was asked to restart the computer and I did. After I did that all I got was a black screen with a little bit of light around the edges of the screen and I could hear "Cortana" telling me to make selections which I couldn't do because I couldn't see the screen. So now when I boot this computer all I get is a black screen and I can't get past that black screen. So the question is how to get this computer up and running? Any help would be appreciated.
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