Defective msi x99s sli plus?

[khongx]

Just as the title says, I'm not sure if it defective or something wrong? I just built this PC 2 weeks ago, and during the 2 weeks I didnt turn of my PC much, but each time I turn it off completely I can turn if back on no problem. But 2 days ago, while playing far cry 4, the game crashed and my mouse+keyboard won't responded, so I had to cool-boot it, by holding the power button down until it shut down, and turn it back on. Then something odd happened, the power is on and fans are running, but both my monitors are black, I can't see the bios screen at all. So I pressed the restart button a few times(3-4times), and the bios screen pop-up. I found that was odd, so I shut down again and wait for few minutes to turn it back on, cuz I want to know if it happen 1 time only or every time I shut down it completely and try to turn it back on. So this time it was the same thing, (4-5times of pressing the restart button) for the bios screen to pop up. Sometimes after a successful boot up to window and login my user acc, the screens frozen of and had to do a cool-boot again (which take few restart button spamming to get it up)
This is was I tried during the last 2days.
-Disable sli gtx 970 sc axc2.0 ( after searching around the webs, I saw bunch ppl having the black screen at boot for gtx 970/980)
-Update my bios version to the newest.
-Switch out the graphic card and test each of them (both gtx 970)
-Took both gtx 970 out and put my old gtx 9800 in
-Took out the ram and test 1 by 1
-Switch a diff PSU
-Did a reset of the CMOS
-Tested each monitor 1 by 1 (samsung S24D390, samsung S24B300, samsung syncmaster 2253lw)

But none of these change anything. Oh and btw, where is the POSTCODE for this mobo?

This is my build, and I didn't overclock anything.

OS - Win8.1 Pro (64bits)
Mobo - MSI X99S SLI Plus ATX LGA2011-3 Motherboard
Process - Intel Core i7-5820K 3.3GHz 6-Core Processor
GPU - EVGA GeForce GTX 970 4GB Superclocked ACX 2.0 Video Card (2-Way SLI)
PSU - EVGA 850W 80+ Gold Certified Fully-Modular ATX Power Supply
Ram - Crucial Ballistix Sport 32GB (4 x 8GB) DDR4-2400 Memory
SSD - Sandisk Extreme Pro 480GB 2.5" Solid State Drive
HD - Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive x2
Monitors - Samsung S24D390, and Samsung S24B300 (both using hdmi and plugged in the top card, I used a dvi to hdmi for one, cuz a single card doesn't have 2 hdmi)

Any idea what's going on with it? Thank You.

 

[khongx]

http://forums.guru3d.com/showthread.php?t=395628

have you overclock cpu?

no, didnt have a chance to do any overclock yet

 

[PIEapple]

http://forums.guru3d.com/showthread.php?t=395628

have you overclock cpu?

no, didnt have a chance to do any overclock yet

Well,just try to give cpu some bump,because your situation(freezen and mouse,keyboard no responses)is similar with overclocking failure,but you say you didn't overclcok.well maybe is the mobo give to less voltage to cpu, or maybe is the bad psu cable .

 

[khongx]

http://forums.guru3d.com/showthread.php?t=395628

have you overclock cpu?

no, didnt have a chance to do any overclock yet

Well,just try to give cpu some bump,because your situation(freezen and mouse,keyboard no responses)is similar with overclocking failure,but you say you didn't overclcok.well maybe is the mobo give to less voltage to cpu, or maybe is the bad psu cable .

how much should i bump it up to for i7 5820k? I did tested it with another PSU but it was the same thing, so PSU is good i guess

 

[PIEapple]

http://forums.guru3d.com/showthread.php?t=395628

have you overclock cpu?

no, didnt have a chance to do any overclock yet

Well,just try to give cpu some bump,because your situation(freezen and mouse,keyboard no responses)is similar with overclocking failure,but you say you didn't overclcok.well maybe is the mobo give to less voltage to cpu, or maybe is the bad psu cable .

how much should i bump it up to for i7 5820k? I did tested it with another PSU but it was the same thing, so PSU is good i guess

VCCIN Voltage 2.0v
CPU Core Voltage 1.2V
Which cooler you have?

 

[khongx]

http://forums.guru3d.com/showthread.php?t=395628

have you overclock cpu?

no, didnt have a chance to do any overclock yet

Well,just try to give cpu some bump,because your situation(freezen and mouse,keyboard no responses)is similar with overclocking failure,but you say you didn't overclcok.well maybe is the mobo give to less voltage to cpu, or maybe is the bad psu cable .

how much should i bump it up to for i7 5820k? I did tested it with another PSU but it was the same thing, so PSU is good i guess

VCCIN Voltage 2.0v
CPU Core Voltage 1.2V
Which cooler you have?

Noctua NH-D15 82.5 CFM CPU Cooler

 

[PIEapple]

Fine,nice cooler,you can try to bump your cpu like that replier said:bump all the voltages a touch, and change the CPU voltage level, maybe one level. Leave it as auto for the actual voltage

 

[khongx]

Fine,nice cooler,you can try to bump your cpu like that replier said:bump all the voltages a touch, and change the CPU voltage level, maybe one level. Leave it as auto for the actual voltage

Got this after changing the voltage and few unsuccessful boot, so i set it bsck to default

 

[PIEapple]

try this setting
VCCIN Voltage auto
CPU Core Voltage 1.2V

 

[khongx]

Now it getting weirder, still hard to get the bios screen up, but now the screen get freezes or black screen when get into the login user name screen, and this is still default settings.

 

[khongx]

Seems like the pins are fine

 

[PIEapple]

Seems like the pins are fine

seems no bent pin,maybe you should RMA that board.

 

[khongx]

Seems like the pins are fine

seems no bent pin,maybe you should RMA that board.

OK, ill RMA the mobo and will see what happen to the replacement.

 

[timo39]

Seems like the pins are fine

seems no bent pin,maybe you should RMA that board.

OK, ill RMA the mobo and will see what happen to the replacement.

Did it fixed your problem by RMA it? Because i've some kind of same problem with my board but i can't even get into the bios i've just a black screen. My pc worked fine for 2 months i was playing bf4 then suddenly it shut down and my pc restart. No screen for 3 seconds and then he got into a boot loop keeping restarting. I've the same motherboard as you so i would like to know if it fixed your problem by getting a new mobo

 

[khongx]

Seems like the pins are fine

seems no bent pin,maybe you should RMA that board.

OK, ill RMA the mobo and will see what happen to the replacement.

Did it fixed your problem by RMA it? Because i've some kind of same problem with my board but i can't even get into the bios i've just a black screen. My pc worked fine for 2 months i was playing bf4 then suddenly it shut down and my pc restart. No screen for 3 seconds and then he got into a boot loop keeping restarting. I've the same motherboard as you so i would like to know if it fixed your problem by getting a new mobo

I got the RMA 2hrs ago and running tests, it working fine now, so it was a defective mobo after all.

 

[timo39]

thx😉 I hope mine comes fast to and the problem get fixed by rma'ing the mobo cuz im arleady 1 month of figuring out what the problem might be 😉

 

[Nathaniel Chen]

I got same problem...

After RMA, same problem happen 1 month after...

I'm tired for this, I order other board to replace it.

And prepare RMA this, sell this.

 

[timo39]

It's already fixed

It was my mobo and ram. I had a new mobo and it still didn't work. I use 1 of the 4 sticks every time and BOOM it started up again

 

[MergatroidOfficial]

I had the exact same problem with similar parts. This forum thread has been very helpful. One problem: MSI won't hasn't responded to my 2 RMA requests that I sent over 2 months ago. I have to take my mobo back to the reseller (Micro Center) where I bought it.