[SOLVED] Dell 5680 tpm grayed out

[rren]

I followed the sticky suggestions and searched all over. I have i7-9700, 25gb ram, 60gb available storage, windows 10, latest firmware but I can't get tpm it is grayed out in BIOS.

 

[SparkyTech934]

Hi there! I'd love to try and help you figure out why you can't seem to get into the TPM settings. Is there any chance you can run a HWiNFO scan on the system and post a screenshot? It'd give me the exact model number of the machine along with BIOS information. It can be downloaded from here.

Once you do that, just run the program and take a screenshot of the summary page. There's a few things that may cause no access to TPM.

• Possible Legacy support or UEFI/Secure boot settings interfering with TPM
• Pin shorted on motherboard stopping TPM from being activated (uncommon, but possible on pre-builts)
• Other BIOS setting preventing TPM from being usable at the moment.

For initial suggestions, try the following:

1. Make sure legacy support is off, and secure boot is enabled.
2. Set an administrator password for the BIOS and reboot

Let's see if that works, but I would love to see the extra details about the machine so I can help more. Thanks and good luck, hope this helps!

 

[rren]

Hi there! I'd love to try and help you figure out why you can't seem to get into the TPM settings. Is there any chance you can run a HWiNFO scan on the system and post a screenshot? It'd give me the exact model number of the machine along with BIOS information. It can be downloaded from here.

Once you do that, just run the program and take a screenshot of the summary page. There's a few things that may cause no access to TPM.

• Possible Legacy support or UEFI/Secure boot settings interfering with TPM
• Pin shorted on motherboard stopping TPM from being activated (uncommon, but possible on pre-builts)
• Other BIOS setting preventing TPM from being usable at the moment.

For initial suggestions, try the following:

1. Make sure legacy support is off, and secure boot is enabled.
2. Set an administrator password for the BIOS and reboot

Let's see if that works, but I would love to see the extra details about the machine so I can help more. Thanks and good luck, hope this helps!

Wow I would like to say thankyou so much. I did a quick legacy "off" and put in password that worked!!!! I did have secure boot on last wk but the password combo did the trick. last wk I even fresh installed Windows but a pain. Even Dell support doesn't give a rat. I bet there are many people like me out there with the same problem. Thankyou.

 

[SparkyTech934]

Wow I would like to say thankyou so much. I did a quick legacy "off" and put in password that worked!!!! I did have secure boot on last wk but the password combo did the trick. last wk I even fresh installed Windows but a pain. Even Dell support doesn't give a rat. I bet there are many people like me out there with the same problem. Thankyou.

I'm happy it worked for you! Glad I was able to help!

If you don't mind, could you choose my original reply as "best answer" so that someone with the same problem can find it quickly! If you have any other questions, feel free to reach out!