- Mar 18, 2022
- 7
- 0
- 510
Hello everyone. There is a problem with the monitor AW2721D. 11 Windows, 3080 videocard. The image disappears (black screen) periodically (everything is OK on the second monitor). It is treated by turning off and turning on the monitor.
What I tried: different display port cables, different ports in the video card, factory reset, disabling gsync, frequency reduction, disabling all power saving modes (including all ports) and eco modes in monitor settings and in Windows.
I found a topic on the dell forum about this problem, but there is no solution. It works fine for some people, others periodically has black screens (on PC, Mac, PS, etc.). Some people fixed the problem by changing the DP cable. Sadly it doesnt work for me.
Dell's official response on the forum: send us monitor, we will send you a new one. But people have the same problem even on 2nd or 3rd replaced monitors. There are no new firmware and there will not be. Also Dell's answer.
Dell has left the Russian market and does not provide support. The only option is to take it back to the store under warranty (and not the fact that they will accept it, since the problem is every few hours).
Maybe someone has some other ideas? I noticed that monitor does not turn on without connecting a usb cable. That is, you have to connect both usb and DP. Without a Usb cable, the screen is also black. I also disabled the power saving of usb ports.
Thank you in advance.
What I tried: different display port cables, different ports in the video card, factory reset, disabling gsync, frequency reduction, disabling all power saving modes (including all ports) and eco modes in monitor settings and in Windows.
I found a topic on the dell forum about this problem, but there is no solution. It works fine for some people, others periodically has black screens (on PC, Mac, PS, etc.). Some people fixed the problem by changing the DP cable. Sadly it doesnt work for me.
Dell's official response on the forum: send us monitor, we will send you a new one. But people have the same problem even on 2nd or 3rd replaced monitors. There are no new firmware and there will not be. Also Dell's answer.
Dell has left the Russian market and does not provide support. The only option is to take it back to the store under warranty (and not the fact that they will accept it, since the problem is every few hours).
Maybe someone has some other ideas? I noticed that monitor does not turn on without connecting a usb cable. That is, you have to connect both usb and DP. Without a Usb cable, the screen is also black. I also disabled the power saving of usb ports.
Thank you in advance.
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