Dell Certified Tech..?

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Archived from groups: alt.sys.pc-clone.dell (More info?)

Ben Myers wrote:
>
> <snip>
>
> Spoken like the true Dellbot I am (referring cunningly to another thread in this
> newsgroup). I wonder if I'll now lose votes in the contest for Dellbot of the
> year? ... Ben Myers

Not to worry... I've found that even if I make a disparaging remark about Dell,
one of the fools still manages to respond with some type of Dellbot comment.

It's one of those thing you just can't escape! <g>

Notan

 

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Archived from groups: alt.sys.pc-clone.dell (More info?)

"B. Walker" <bawalkerREMOVE@THISmodemnet.net> wrote in
news:%dEze.418$cg.117@news02.roc.ny:

> This has made me wonder, what does a business have to do in order to
> become Dell certified so that we'd handle Dell support needs for
> clients? Is there forms to fill out, people to contact, tests to
> take? I am definately interested in this for my business.
>

By this, do you mean setting yourself up so that when someone calls Dell
for onsite support, Dell in turn calls you ?

The first problem is that Dell probably already has an existing
exclusive contract with a larger regional or national company (i.e.,
Unisys)for their on-site support. They're probably not going to rewrite
an existing contract unless they're prepared to dump that company
entirely. As far as I know, Dell doesn't have any of their own people
doing onsite support, it's ALL done through service providers like
Unisys (or whomever).

One option would be to find out who has the Dell contract in your area,
and work a deal with THAT company to be their local agent rather than
dealing with Dell directly.

Be prepared for a financial shock too. The piece rates that companies
like Dell pay to these service providers for onsite support are
downright laughable. The service providers get by on high volume, fast
turn around, low cost; In other words, a sweatshop mentality. Quality of
service is not a factor.

It might be tempting to take a low-dollar service contract like this
anyway, just to get your foot in the door with customer and then sell
you own services. Most of these service contracts prohibit this; you
wouldn't be able to sell your own services on the side whilst there on
"Dell" business.

These are all factors as to why onsite support is as dismal as it is,
why good support is the exception rather than the rule.


- FM -

 

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Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <%dEze.418$cg.117@news02.roc.ny>,
bawalkerREMOVE@THISmodemnet.net says...
> Hello all,
>
> I'm a small computer business owner in a fairly rural area where computer
> usage is really growing fast. I've had several experiences lately where
> many customers have told me they have called Dell to get a certain part
> replaced or repaired on site, but that the tech's either never arrive or can
> never find the places of residence or business due to the rural nature of
> this area and because the nearest Dell tech is located well over 2+ hours
> away.
>
> This has made me wonder, what does a business have to do in order to become
> Dell certified so that we'd handle Dell support needs for clients? Is there
> forms to fill out, people to contact, tests to take? I am definately
> interested in this for my business.

Most of our customers have 4 hour onsite repair contracts from Dell, but
they won't let the Dell tech's touch their systems - they call us, have
us meet the Dell tech, we either do the work or supervise them, and
everyone is happy.

When residential users or small offices, we get the call from the
customer, go to their site, call Dell support for them, get the part
sent out, return when the part arrives, replace/reinstall as needed,
return the part, leave - bill customer.

We are not Dell certified, we don't want to lower our standards that
much

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Archived from groups: alt.sys.pc-clone.dell (More info?)

Lower your standards AND lower your pay scale! ... Ben Myers

On Mon, 18 Jul 2005 13:18:35 GMT, Leythos <void@nowhere.lan> wrote:
<SNIP!>
>
>Most of our customers have 4 hour onsite repair contracts from Dell, but
>they won't let the Dell tech's touch their systems - they call us, have
>us meet the Dell tech, we either do the work or supervise them, and
>everyone is happy.
>
>When residential users or small offices, we get the call from the
>customer, go to their site, call Dell support for them, get the part
>sent out, return when the part arrives, replace/reinstall as needed,
>return the part, leave - bill customer.
>
>We are not Dell certified, we don't want to lower our standards that
>much
>
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>--
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Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <42dbae30.1330018@nntp.charter.net>, ben_myers_spam_me_not @
charter.net (Ben Myers) says...
> Lower your standards AND lower your pay scale! ... Ben Myers
>
> On Mon, 18 Jul 2005 13:18:35 GMT, Leythos <void@nowhere.lan> wrote:
> <SNIP!>
> >
> >Most of our customers have 4 hour onsite repair contracts from Dell, but
> >they won't let the Dell tech's touch their systems - they call us, have
> >us meet the Dell tech, we either do the work or supervise them, and
> >everyone is happy.
> >
> >When residential users or small offices, we get the call from the
> >customer, go to their site, call Dell support for them, get the part
> >sent out, return when the part arrives, replace/reinstall as needed,
> >return the part, leave - bill customer.
> >
> >We are not Dell certified, we don't want to lower our standards that
> >much

Almost every generic Dell Certified tech that has worked on our clients
computers has been the lowest form of tech we've seen and in about 50%
of the repair actions they've broken more than they were sent to fix.

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[delltech1979]

Hi, Brad i currently work as a Dell Tech in Australia i contract with Unisys you can ask if you can be the Dell tech in your area and explain the situation if they agree they will give u a list of online courses you have to undertake and you then will be able to fix computers without voiding warranty as dell requires you to complete these courses before peforming part changes on there machines accept for minor repairs such as keyboards and bezels they may allow you to install yourself

 

[Dark Lord of Tech]

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