Hi everyone!
I own a Dell Inspiron 7567 bought in September 2017. For about a year now I have started having issues with starting the laptop. When I say come home from work and want to start it up I connect to the AC adapter since the battery is dead (can hold about 1 minute worh of charge) and click the power button. The laptop starts up but it gets stuck at a white DELL logo and clicking any buttons F12, DEL or any else has no effect. I then have to do a "hard reboot" as stated in the "Troubleshooting Power Issues with Your Laptop" and the laptop starts normally. After performing this procedure, putting it to sleep or shutting down the next day sometimes it starts up normally and sometime I have to perform this procedure everyday. Right now I've been testing it with the battery unplugged for about a week and today I did 10 hard reboots which had no effect left the laptop for about 2 hours connected to the power outled and then after 5 more reboots it started finally.
I feel that it is most likely a physical motherboard issue but is there anything I can check that has a chance of being the source of this problem?
I own a Dell Inspiron 7567 bought in September 2017. For about a year now I have started having issues with starting the laptop. When I say come home from work and want to start it up I connect to the AC adapter since the battery is dead (can hold about 1 minute worh of charge) and click the power button. The laptop starts up but it gets stuck at a white DELL logo and clicking any buttons F12, DEL or any else has no effect. I then have to do a "hard reboot" as stated in the "Troubleshooting Power Issues with Your Laptop" and the laptop starts normally. After performing this procedure, putting it to sleep or shutting down the next day sometimes it starts up normally and sometime I have to perform this procedure everyday. Right now I've been testing it with the battery unplugged for about a week and today I did 10 hard reboots which had no effect left the laptop for about 2 hours connected to the power outled and then after 5 more reboots it started finally.
I feel that it is most likely a physical motherboard issue but is there anything I can check that has a chance of being the source of this problem?