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Archived from groups: alt.sys.pc-clone.dell (More info?)

I just rec'd my Dell 4600 on Thursday last week. I've spent countless hours
on the phone with Dell service, and have gotten no where. I can't
understand what they are saying, the phone connections are bad and I'm
fairly sure they are having a hard time understand American-English.

Saturday I spent nearly 5 hours on the phone with Dell Tech Support. They
disconnected me 7 times, and at the end of the day my computer still was not
fixed. I've done some research and I found out the name of the company
president (Kevin Rollins) and I have 2 phones numbers that will at least get
you the operator at the Dell's corporate offices in Austin Texas.

I say we bombard Mr. Rollins with phone calls just to let him know just how
dissatisfied we are with his tech support. Dial 1-512-338-4400 and as son
as you getting the voice message hit "0" for the operator. Another number I
found was 1-512-244-6146, I haven't tried this number as yet. If you want
to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728

For all I know we may even have grounds for legal actions because they
advertise that they also provide the "famous" Dell tech support in their TV
ads and what you get is anything but service..
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

So, were you planning to tell this group what your problem is, or did you
just feel like taking up our time and bandwidth with your moaning?

Rocky

"Greg Downer" <renwod@worldnet.att.net> wrote in message
news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> I just rec'd my Dell 4600 on Thursday last week. I've spent countless
hours
> on the phone with Dell service, and have gotten no where. I can't
> understand what they are saying, the phone connections are bad and I'm
> fairly sure they are having a hard time understand American-English.
>
> Saturday I spent nearly 5 hours on the phone with Dell Tech Support. They
> disconnected me 7 times, and at the end of the day my computer still was
not
> fixed. I've done some research and I found out the name of the company
> president (Kevin Rollins) and I have 2 phones numbers that will at least
get
> you the operator at the Dell's corporate offices in Austin Texas.
>
> I say we bombard Mr. Rollins with phone calls just to let him know just
how
> dissatisfied we are with his tech support. Dial 1-512-338-4400 and as son
> as you getting the voice message hit "0" for the operator. Another number
I
> found was 1-512-244-6146, I haven't tried this number as yet. If you want
> to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
>
> For all I know we may even have grounds for legal actions because they
> advertise that they also provide the "famous" Dell tech support in their
TV
> ads and what you get is anything but service..
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Thanks for the information, hope I never need it. One call taught me
just to email my problem. Although, you didn't indicate what your
problems might be. Any new PC's problems I would have immediately on
arrival warrant that I would return it and order another one.

Joan

Greg Downer wrote:
> I just rec'd my Dell 4600 on Thursday last week. I've spent countless hours
> on the phone with Dell service, and have gotten no where. I can't
> understand what they are saying, the phone connections are bad and I'm
> fairly sure they are having a hard time understand American-English.
>
> Saturday I spent nearly 5 hours on the phone with Dell Tech Support. They
> disconnected me 7 times, and at the end of the day my computer still was not
> fixed. I've done some research and I found out the name of the company
> president (Kevin Rollins) and I have 2 phones numbers that will at least get
> you the operator at the Dell's corporate offices in Austin Texas.
>
> I say we bombard Mr. Rollins with phone calls just to let him know just how
> dissatisfied we are with his tech support. Dial 1-512-338-4400 and as son
> as you getting the voice message hit "0" for the operator. Another number I
> found was 1-512-244-6146, I haven't tried this number as yet. If you want
> to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
>
> For all I know we may even have grounds for legal actions because they
> advertise that they also provide the "famous" Dell tech support in their TV
> ads and what you get is anything but service..
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Greg, what kind of problem are you having? Please be very specific.

"Greg Downer" <renwod@worldnet.att.net> wrote in message
news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> I just rec'd my Dell 4600 on Thursday last week. I've spent countless
hours
> on the phone with Dell service, and have gotten no where. I can't
> understand what they are saying, the phone connections are bad and I'm
> fairly sure they are having a hard time understand American-English.
>
> Saturday I spent nearly 5 hours on the phone with Dell Tech Support. They
> disconnected me 7 times, and at the end of the day my computer still was
not
> fixed. I've done some research and I found out the name of the company
> president (Kevin Rollins) and I have 2 phones numbers that will at least
get
> you the operator at the Dell's corporate offices in Austin Texas.
>
> I say we bombard Mr. Rollins with phone calls just to let him know just
how
> dissatisfied we are with his tech support. Dial 1-512-338-4400 and as son
> as you getting the voice message hit "0" for the operator. Another number
I
> found was 1-512-244-6146, I haven't tried this number as yet. If you want
> to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
>
> For all I know we may even have grounds for legal actions because they
> advertise that they also provide the "famous" Dell tech support in their
TV
> ads and what you get is anything but service..
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Unsolved problems right out of the box.

Return it!!!


"Greg Downer" <renwod@worldnet.att.net> wrote in message
news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> I just rec'd my Dell 4600 on Thursday last week. I've spent countless
hours
> on the phone with Dell service, and have gotten no where. I can't
> understand what they are saying, the phone connections are bad and I'm
> fairly sure they are having a hard time understand American-English.
>
> Saturday I spent nearly 5 hours on the phone with Dell Tech Support. They
> disconnected me 7 times, and at the end of the day my computer still was
not
> fixed. I've done some research and I found out the name of the company
> president (Kevin Rollins) and I have 2 phones numbers that will at least
get
> you the operator at the Dell's corporate offices in Austin Texas.
>
> I say we bombard Mr. Rollins with phone calls just to let him know just
how
> dissatisfied we are with his tech support. Dial 1-512-338-4400 and as son
> as you getting the voice message hit "0" for the operator. Another number
I
> found was 1-512-244-6146, I haven't tried this number as yet. If you want
> to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
>
> For all I know we may even have grounds for legal actions because they
> advertise that they also provide the "famous" Dell tech support in their
TV
> ads and what you get is anything but service..
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Yea, that will fix 'em


"Greg Downer" <renwod@worldnet.att.net> wrote in message
news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> I just rec'd my Dell 4600 on Thursday last week. I've spent countless
hours
> on the phone with Dell service, and have gotten no where. I can't
> understand what they are saying, the phone connections are bad and I'm
> fairly sure they are having a hard time understand American-English.
>
> Saturday I spent nearly 5 hours on the phone with Dell Tech Support. They
> disconnected me 7 times, and at the end of the day my computer still was
not
> fixed. I've done some research and I found out the name of the company
> president (Kevin Rollins) and I have 2 phones numbers that will at least
get
> you the operator at the Dell's corporate offices in Austin Texas.
>
> I say we bombard Mr. Rollins with phone calls just to let him know just
how
> dissatisfied we are with his tech support. Dial 1-512-338-4400 and as son
> as you getting the voice message hit "0" for the operator. Another number
I
> found was 1-512-244-6146, I haven't tried this number as yet. If you want
> to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
>
> For all I know we may even have grounds for legal actions because they
> advertise that they also provide the "famous" Dell tech support in their
TV
> ads and what you get is anything but service..
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Greg Downer" <renwod@worldnet.att.net> wrote in message
news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> I just rec'd my Dell 4600 on Thursday last week. I've spent countless
hours
> on the phone with Dell service, and have gotten no where. I can't
> understand what they are saying, the phone connections are bad and I'm
> fairly sure they are having a hard time understand American-English.

^^^^^^^^^^^^^^^^^^^^^^^
In my experience, they have a much better time understanding it than you
have at writing it!!
>


> Saturday I spent nearly 5 hours on the phone with Dell Tech Support. They
> disconnected me 7 times, and at the end of the day my computer still was
not
> fixed. I've done some research and I found out the name of the company
> president (Kevin Rollins) and I have 2 phones numbers that will at least
get
> you the operator at the Dell's corporate offices in Austin Texas.
>
> I say we bombard Mr. Rollins with phone calls just to let him know just
how
> dissatisfied we are with his tech support. Dial 1-512-338-4400 and as son
> as you getting the voice message hit "0" for the operator. Another number
I
> found was 1-512-244-6146, I haven't tried this number as yet. If you want
> to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
>
What is this "WE" stuff. why should I, a Dell customer who has received
excellent service, bombard Dell because you CLAIM you had a bad experience??
Just what exactly is this bad service you presumably have had?? Where you
unable to locate the O N -- O F F switch?? Did you have the system plugged
in?? How about "WE" bombard YOU with email to protest your ability to post a
decent message??

> For all I know we may even have grounds for legal actions because they
> advertise that they also provide the "famous" Dell tech support in their
TV
> ads and what you get is anything but service..
>
>

Legal actions??? I'd have a better chance suing YOU for taking up excessive
bandwidth with your stupid post!!!!!
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Joan Hansen wrote:
> Thanks for the information, hope I never need it. One call taught me
> just to email my problem. Although, you didn't indicate what your
> problems might be. Any new PC's problems I would have immediately on
> arrival warrant that I would return it and order another one.
>
> Joan
>
> Greg Downer wrote:
>> I just rec'd my Dell 4600 on Thursday last week. I've spent
>> countless hours on the phone with Dell service, and have gotten no
>> where. I can't understand what they are saying, the phone
>> connections are bad and I'm fairly sure they are having a hard time
>> understand American-English.
>>
>> Saturday I spent nearly 5 hours on the phone with Dell Tech Support.
>> They disconnected me 7 times, and at the end of the day my computer
>> still was not fixed. I've done some research and I found out the
>> name of the company president (Kevin Rollins) and I have 2 phones
>> numbers that will at least get you the operator at the Dell's
>> corporate offices in Austin Texas.
>>
>> I say we bombard Mr. Rollins with phone calls just to let him know
>> just how dissatisfied we are with his tech support. Dial
>> 1-512-338-4400 and as son as you getting the voice message hit "0"
>> for the operator. Another number I found was 1-512-244-6146, I
>> haven't tried this number as yet. If you want to write to Dell the
>> address is 14050 Summit Drive, Austin Texas, 78728
>>
>> For all I know we may even have grounds for legal actions because
>> they advertise that they also provide the "famous" Dell tech support
>> in their TV ads and what you get is anything but service..

Sounds to me like the intro to a complaint regarding Tiger Direct who
are heavily marketing Dell computers on cable television

Q
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

> Yea, that will fix 'em


Fixing "them" has nothing to do with it. Problems with a new, out of the
box piece of electronic equipment, any piece of complex electronics that one
will have for years, is not the way to start things out. In my opinion,
anyhow.


"Linla" <Linlaoj@hys.com> wrote in message
news:Fjeqc.30375$MH.12076690@news4.srv.hcvlny.cv.net...
> Yea, that will fix 'em
>
>
> "Greg Downer" <renwod@worldnet.att.net> wrote in message
> news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > I just rec'd my Dell 4600 on Thursday last week. I've spent countless
> hours
> > on the phone with Dell service, and have gotten no where. I can't
> > understand what they are saying, the phone connections are bad and I'm
> > fairly sure they are having a hard time understand American-English.
> >
> > Saturday I spent nearly 5 hours on the phone with Dell Tech Support.
They
> > disconnected me 7 times, and at the end of the day my computer still was
> not
> > fixed. I've done some research and I found out the name of the company
> > president (Kevin Rollins) and I have 2 phones numbers that will at least
> get
> > you the operator at the Dell's corporate offices in Austin Texas.
> >
> > I say we bombard Mr. Rollins with phone calls just to let him know just
> how
> > dissatisfied we are with his tech support. Dial 1-512-338-4400 and as
son
> > as you getting the voice message hit "0" for the operator. Another
number
> I
> > found was 1-512-244-6146, I haven't tried this number as yet. If you
want
> > to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
> >
> > For all I know we may even have grounds for legal actions because they
> > advertise that they also provide the "famous" Dell tech support in their
> TV
> > ads and what you get is anything but service..
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Of course -- that's true whether we're talking about computers or vacuum
cleaners or DVD players or...

In this case, we box the thing up and send it back. We don't try to tie up
the company's switchboard, threaten lawsuits and generally run around making
ourselves sound like an idiot.

Rocky

"Irene" <girlsrule@hotmail.com> wrote in message
news:Hljqc.19239$KE6.10478@newsread3.news.atl.earthlink.net...
> > Yea, that will fix 'em
>
>
> Fixing "them" has nothing to do with it. Problems with a new, out of the
> box piece of electronic equipment, any piece of complex electronics that
one
> will have for years, is not the way to start things out. In my opinion,
> anyhow.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

What problem(s)?
In my over 25 years in IT support it still amazes me how stupid people are.
Sample from this year of people who demanded a tech on-site.

Yes - a modem cable will fit into the network socket even though they are
different sizes and the quickstart guide (who reads them) does have
pictures. It 'shorts' out the phone line.
Yes - you won't get any display when plugging the LCD into the on-board
(disabled) analogue connector when the DVI cable is still sitting in the
monitor box.
Yes the internet stopped working as the telco removed call waiting so now
the *52 makes the ISP phone number an invalid number.
Yes - the laptop we rebuilt windows on last week is slow again as you have
no antivirus software and you have viruses again. If you are getting email
you are using the internet (home user - dialup).

"Greg Downer" <renwod@worldnet.att.net> wrote in message
news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> I just rec'd my Dell 4600 on Thursday last week. I've spent countless
hours
> on the phone with Dell service, and have gotten no where. I can't
> understand what they are saying, the phone connections are bad and I'm
> fairly sure they are having a hard time understand American-English.
>
> Saturday I spent nearly 5 hours on the phone with Dell Tech Support. They
> disconnected me 7 times, and at the end of the day my computer still was
not
> fixed. I've done some research and I found out the name of the company
> president (Kevin Rollins) and I have 2 phones numbers that will at least
get
> you the operator at the Dell's corporate offices in Austin Texas.
>
> I say we bombard Mr. Rollins with phone calls just to let him know just
how
> dissatisfied we are with his tech support. Dial 1-512-338-4400 and as son
> as you getting the voice message hit "0" for the operator. Another number
I
> found was 1-512-244-6146, I haven't tried this number as yet. If you want
> to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
>
> For all I know we may even have grounds for legal actions because they
> advertise that they also provide the "famous" Dell tech support in their
TV
> ads and what you get is anything but service..
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

You've probably seen this, but just in case...

Tech Support Comedy
http://www.techcomedy.com/

Rocky

"Robert" <PcTech@paradise.net.nz> wrote in message
news:Q6jqc.2799$FN.292066@news02.tsnz.net...
> What problem(s)?
> In my over 25 years in IT support it still amazes me how stupid people
are.
> Sample from this year of people who demanded a tech on-site.
>
> Yes - a modem cable will fit into the network socket even though they are
> different sizes and the quickstart guide (who reads them) does have
> pictures. It 'shorts' out the phone line.
> Yes - you won't get any display when plugging the LCD into the on-board
> (disabled) analogue connector when the DVI cable is still sitting in the
> monitor box.
> Yes the internet stopped working as the telco removed call waiting so now
> the *52 makes the ISP phone number an invalid number.
> Yes - the laptop we rebuilt windows on last week is slow again as you have
> no antivirus software and you have viruses again. If you are getting email
> you are using the internet (home user - dialup).
>
> "Greg Downer" <renwod@worldnet.att.net> wrote in message
> news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > I just rec'd my Dell 4600 on Thursday last week. I've spent countless
> hours
> > on the phone with Dell service, and have gotten no where. I can't
> > understand what they are saying, the phone connections are bad and I'm
> > fairly sure they are having a hard time understand American-English.
> >
> > Saturday I spent nearly 5 hours on the phone with Dell Tech Support.
They
> > disconnected me 7 times, and at the end of the day my computer still was
> not
> > fixed. I've done some research and I found out the name of the company
> > president (Kevin Rollins) and I have 2 phones numbers that will at least
> get
> > you the operator at the Dell's corporate offices in Austin Texas.
> >
> > I say we bombard Mr. Rollins with phone calls just to let him know just
> how
> > dissatisfied we are with his tech support. Dial 1-512-338-4400 and as
son
> > as you getting the voice message hit "0" for the operator. Another
number
> I
> > found was 1-512-244-6146, I haven't tried this number as yet. If you
want
> > to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
> >
> > For all I know we may even have grounds for legal actions because they
> > advertise that they also provide the "famous" Dell tech support in their
> TV
> > ads and what you get is anything but service..
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

I both agree and disagree with you. I agree, absolutely, pack up and
return any product that does not operate properly new, out of the box.
I disagree with not relaying your experience to the company's top
management.
Corporate customers letting Dell know what they thought of Dell's new and
improved Tech Support is precisely what got that part of Dell Tech Support
moved back to the U.S. Dell even stated that in their press statements.

And the major ingredient in getting the Consumer Tech Support straightened
out will be consumer complaints and lost sales. Those calls and letters to
Dell's executives get noticed. Count on it.


"Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
news:18bd21f88d54c0c210618c26779dabfe@news.teranews.com...
> Of course -- that's true whether we're talking about computers or vacuum
> cleaners or DVD players or...
>
> In this case, we box the thing up and send it back. We don't try to tie up
> the company's switchboard, threaten lawsuits and generally run around
making
> ourselves sound like an idiot.
>
> Rocky
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:Hljqc.19239$KE6.10478@newsread3.news.atl.earthlink.net...
> > > Yea, that will fix 'em
> >
> >
> > Fixing "them" has nothing to do with it. Problems with a new, out of
the
> > box piece of electronic equipment, any piece of complex electronics that
> one
> > will have for years, is not the way to start things out. In my opinion,
> > anyhow.
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Give me a break! He is just venting. He gave no details. The problem may
be self-inflicted or it may be a legitimate problem. With what we know, we
can't draw any conclusions.

"Irene" <girlsrule@hotmail.com> wrote in message
news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> Unsolved problems right out of the box.
>
> Return it!!!
>
>
> "Greg Downer" <renwod@worldnet.att.net> wrote in message
> news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > I just rec'd my Dell 4600 on Thursday last week. I've spent countless
> hours
> > on the phone with Dell service, and have gotten no where. I can't
> > understand what they are saying, the phone connections are bad and I'm
> > fairly sure they are having a hard time understand American-English.
> >
> > Saturday I spent nearly 5 hours on the phone with Dell Tech Support.
They
> > disconnected me 7 times, and at the end of the day my computer still was
> not
> > fixed. I've done some research and I found out the name of the company
> > president (Kevin Rollins) and I have 2 phones numbers that will at least
> get
> > you the operator at the Dell's corporate offices in Austin Texas.
> >
> > I say we bombard Mr. Rollins with phone calls just to let him know just
> how
> > dissatisfied we are with his tech support. Dial 1-512-338-4400 and as
son
> > as you getting the voice message hit "0" for the operator. Another
number
> I
> > found was 1-512-244-6146, I haven't tried this number as yet. If you
want
> > to write to Dell the address is 14050 Summit Drive, Austin Texas, 78728
> >
> > For all I know we may even have grounds for legal actions because they
> > advertise that they also provide the "famous" Dell tech support in their
> TV
> > ads and what you get is anything but service..
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
news:18bd21f88d54c0c210618c26779dabfe@news.teranews.com...
> snip, snip
>
>and generally run around making ourselves sound like an idiot.
>
> Rocky

HA! you've perfected this routine squirrel brain!!
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"WSZsr" <nospam@hotmail.com> wrote in message
news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
>With what we know, we
> can't draw any conclusions.



Then, why not give him a break?


"WSZsr" <nospam@hotmail.com> wrote in message
news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> Give me a break! He is just venting. He gave no details. The problem may
> be self-inflicted or it may be a legitimate problem. With what we know,
we
> can't draw any conclusions.
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> > Unsolved problems right out of the box.
> >
> > Return it!!!
> >
> >
> > "Greg Downer" <renwod@worldnet.att.net> wrote in message
> > news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > > I just rec'd my Dell 4600 on Thursday last week. I've spent countless
> > hours
> > > on the phone with Dell service, and have gotten no where. I can't
> > > understand what they are saying, the phone connections are bad and I'm
> > > fairly sure they are having a hard time understand American-English.
> > >
> > > Saturday I spent nearly 5 hours on the phone with Dell Tech Support.
> They
> > > disconnected me 7 times, and at the end of the day my computer still
was
> > not
> > > fixed. I've done some research and I found out the name of the
company
> > > president (Kevin Rollins) and I have 2 phones numbers that will at
least
> > get
> > > you the operator at the Dell's corporate offices in Austin Texas.
> > >
> > > I say we bombard Mr. Rollins with phone calls just to let him know
just
> > how
> > > dissatisfied we are with his tech support. Dial 1-512-338-4400 and as
> son
> > > as you getting the voice message hit "0" for the operator. Another
> number
> > I
> > > found was 1-512-244-6146, I haven't tried this number as yet. If you
> want
> > > to write to Dell the address is 14050 Summit Drive, Austin Texas,
78728
> > >
> > > For all I know we may even have grounds for legal actions because they
> > > advertise that they also provide the "famous" Dell tech support in
their
> > TV
> > > ads and what you get is anything but service..
> > >
> > >
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Then why are you saying he should return it without knowing any details?

Irene" <girlsrule@hotmail.com> wrote in message
news:qbyqc.20831$KE6.13367@newsread3.news.atl.earthlink.net...

> "WSZsr" <nospam@hotmail.com> wrote in message
> news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> >With what we know, we
> > can't draw any conclusions.
>
>
>
> Then, why not give him a break?
>
>
> "WSZsr" <nospam@hotmail.com> wrote in message
> news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > Give me a break! He is just venting. He gave no details. The problem
may
> > be self-inflicted or it may be a legitimate problem. With what we know,
> we
> > can't draw any conclusions.
> >
> > "Irene" <girlsrule@hotmail.com> wrote in message
> > news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> > > Unsolved problems right out of the box.
> > >
> > > Return it!!!
> > >
> > >
> > > "Greg Downer" <renwod@worldnet.att.net> wrote in message
> > > news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > > > I just rec'd my Dell 4600 on Thursday last week. I've spent
countless
> > > hours
> > > > on the phone with Dell service, and have gotten no where. I can't
> > > > understand what they are saying, the phone connections are bad and
I'm
> > > > fairly sure they are having a hard time understand American-English.
> > > >
> > > > Saturday I spent nearly 5 hours on the phone with Dell Tech Support.
> > They
> > > > disconnected me 7 times, and at the end of the day my computer still
> was
> > > not
> > > > fixed. I've done some research and I found out the name of the
> company
> > > > president (Kevin Rollins) and I have 2 phones numbers that will at
> least
> > > get
> > > > you the operator at the Dell's corporate offices in Austin Texas.
> > > >
> > > > I say we bombard Mr. Rollins with phone calls just to let him know
> just
> > > how
> > > > dissatisfied we are with his tech support. Dial 1-512-338-4400 and
as
> > son
> > > > as you getting the voice message hit "0" for the operator. Another
> > number
> > > I
> > > > found was 1-512-244-6146, I haven't tried this number as yet. If
you
> > want
> > > > to write to Dell the address is 14050 Summit Drive, Austin Texas,
> 78728
> > > >
> > > > For all I know we may even have grounds for legal actions because
they
> > > > advertise that they also provide the "famous" Dell tech support in
> their
> > > TV
> > > > ads and what you get is anything but service..
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

DUH! because they are the CUSTOMER and they believe they have problems!!
because it is THEIR money on the line and they don't want to spend all that
money and be displeased with the product!!!! is your head stuck that far up
michael dell's butt?


"WSZsr" <nospam@hotmail.com> wrote in message
news:mvyqc.1074$dL5.415@newssvr23.news.prodigy.com...
> Then why are you saying he should return it without knowing any details?
>
> Irene" <girlsrule@hotmail.com> wrote in message
> news:qbyqc.20831$KE6.13367@newsread3.news.atl.earthlink.net...
>
> > "WSZsr" <nospam@hotmail.com> wrote in message
> > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > >With what we know, we
> > > can't draw any conclusions.
> >
> >
> >
> > Then, why not give him a break?
> >
> >
> > "WSZsr" <nospam@hotmail.com> wrote in message
> > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > > Give me a break! He is just venting. He gave no details. The problem
> may
> > > be self-inflicted or it may be a legitimate problem. With what we
know,
> > we
> > > can't draw any conclusions.
> > >
> > > "Irene" <girlsrule@hotmail.com> wrote in message
> > > news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> > > > Unsolved problems right out of the box.
> > > >
> > > > Return it!!!
> > > >
> > > >
> > > > "Greg Downer" <renwod@worldnet.att.net> wrote in message
> > > > news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > > > > I just rec'd my Dell 4600 on Thursday last week. I've spent
> countless
> > > > hours
> > > > > on the phone with Dell service, and have gotten no where. I can't
> > > > > understand what they are saying, the phone connections are bad and
> I'm
> > > > > fairly sure they are having a hard time understand
American-English.
> > > > >
> > > > > Saturday I spent nearly 5 hours on the phone with Dell Tech
Support.
> > > They
> > > > > disconnected me 7 times, and at the end of the day my computer
still
> > was
> > > > not
> > > > > fixed. I've done some research and I found out the name of the
> > company
> > > > > president (Kevin Rollins) and I have 2 phones numbers that will at
> > least
> > > > get
> > > > > you the operator at the Dell's corporate offices in Austin Texas.
> > > > >
> > > > > I say we bombard Mr. Rollins with phone calls just to let him know
> > just
> > > > how
> > > > > dissatisfied we are with his tech support. Dial 1-512-338-4400
and
> as
> > > son
> > > > > as you getting the voice message hit "0" for the operator.
Another
> > > number
> > > > I
> > > > > found was 1-512-244-6146, I haven't tried this number as yet. If
> you
> > > want
> > > > > to write to Dell the address is 14050 Summit Drive, Austin Texas,
> > 78728
> > > > >
> > > > > For all I know we may even have grounds for legal actions because
> they
> > > > > advertise that they also provide the "famous" Dell tech support in
> > their
> > > > TV
> > > > > ads and what you get is anything but service..
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Try reading what I posted, again.

Is there something about "unsolved problems" that you don't understand?




"Irene" <girlsrule@hotmail.com> wrote in message
news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...

> Unsolved problems right out of the box.





"WSZsr" <nospam@hotmail.com> wrote in message
news:mvyqc.1074$dL5.415@newssvr23.news.prodigy.com...
> Then why are you saying he should return it without knowing any details?
>
> Irene" <girlsrule@hotmail.com> wrote in message
> news:qbyqc.20831$KE6.13367@newsread3.news.atl.earthlink.net...
>
> > "WSZsr" <nospam@hotmail.com> wrote in message
> > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > >With what we know, we
> > > can't draw any conclusions.
> >
> >
> >
> > Then, why not give him a break?
> >
> >
> > "WSZsr" <nospam@hotmail.com> wrote in message
> > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > > Give me a break! He is just venting. He gave no details. The problem
> may
> > > be self-inflicted or it may be a legitimate problem. With what we
know,
> > we
> > > can't draw any conclusions.
> > >
> > > "Irene" <girlsrule@hotmail.com> wrote in message
> > > news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> > > > Unsolved problems right out of the box.
> > > >
> > > > Return it!!!
> > > >
> > > >
> > > > "Greg Downer" <renwod@worldnet.att.net> wrote in message
> > > > news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > > > > I just rec'd my Dell 4600 on Thursday last week. I've spent
> countless
> > > > hours
> > > > > on the phone with Dell service, and have gotten no where. I can't
> > > > > understand what they are saying, the phone connections are bad and
> I'm
> > > > > fairly sure they are having a hard time understand
American-English.
> > > > >
> > > > > Saturday I spent nearly 5 hours on the phone with Dell Tech
Support.
> > > They
> > > > > disconnected me 7 times, and at the end of the day my computer
still
> > was
> > > > not
> > > > > fixed. I've done some research and I found out the name of the
> > company
> > > > > president (Kevin Rollins) and I have 2 phones numbers that will at
> > least
> > > > get
> > > > > you the operator at the Dell's corporate offices in Austin Texas.
> > > > >
> > > > > I say we bombard Mr. Rollins with phone calls just to let him know
> > just
> > > > how
> > > > > dissatisfied we are with his tech support. Dial 1-512-338-4400
and
> as
> > > son
> > > > > as you getting the voice message hit "0" for the operator.
Another
> > > number
> > > > I
> > > > > found was 1-512-244-6146, I haven't tried this number as yet. If
> you
> > > want
> > > > > to write to Dell the address is 14050 Summit Drive, Austin Texas,
> > 78728
> > > > >
> > > > > For all I know we may even have grounds for legal actions because
> they
> > > > > advertise that they also provide the "famous" Dell tech support in
> > their
> > > > TV
> > > > > ads and what you get is anything but service..
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Are they software problems he created or hardware problems with the Dell.
You tell me Irene. You must have a crystal ball.

"Irene" <girlsrule@hotmail.com> wrote in message
news:2kOqc.15096$zO3.9317@newsread2.news.atl.earthlink.net...
> Try reading what I posted, again.
>
> Is there something about "unsolved problems" that you don't understand?
>
>
>
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
>
> > Unsolved problems right out of the box.
>
>
>
>
>
> "WSZsr" <nospam@hotmail.com> wrote in message
> news:mvyqc.1074$dL5.415@newssvr23.news.prodigy.com...
> > Then why are you saying he should return it without knowing any details?
> >
> > Irene" <girlsrule@hotmail.com> wrote in message
> > news:qbyqc.20831$KE6.13367@newsread3.news.atl.earthlink.net...
> >
> > > "WSZsr" <nospam@hotmail.com> wrote in message
> > > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > > >With what we know, we
> > > > can't draw any conclusions.
> > >
> > >
> > >
> > > Then, why not give him a break?
> > >
> > >
> > > "WSZsr" <nospam@hotmail.com> wrote in message
> > > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > > > Give me a break! He is just venting. He gave no details. The
problem
> > may
> > > > be self-inflicted or it may be a legitimate problem. With what we
> know,
> > > we
> > > > can't draw any conclusions.
> > > >
> > > > "Irene" <girlsrule@hotmail.com> wrote in message
> > > > news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> > > > > Unsolved problems right out of the box.
> > > > >
> > > > > Return it!!!
> > > > >
> > > > >
> > > > > "Greg Downer" <renwod@worldnet.att.net> wrote in message
> > > > > news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > > > > > I just rec'd my Dell 4600 on Thursday last week. I've spent
> > countless
> > > > > hours
> > > > > > on the phone with Dell service, and have gotten no where. I
can't
> > > > > > understand what they are saying, the phone connections are bad
and
> > I'm
> > > > > > fairly sure they are having a hard time understand
> American-English.
> > > > > >
> > > > > > Saturday I spent nearly 5 hours on the phone with Dell Tech
> Support.
> > > > They
> > > > > > disconnected me 7 times, and at the end of the day my computer
> still
> > > was
> > > > > not
> > > > > > fixed. I've done some research and I found out the name of the
> > > company
> > > > > > president (Kevin Rollins) and I have 2 phones numbers that will
at
> > > least
> > > > > get
> > > > > > you the operator at the Dell's corporate offices in Austin
Texas.
> > > > > >
> > > > > > I say we bombard Mr. Rollins with phone calls just to let him
know
> > > just
> > > > > how
> > > > > > dissatisfied we are with his tech support. Dial 1-512-338-4400
> and
> > as
> > > > son
> > > > > > as you getting the voice message hit "0" for the operator.
> Another
> > > > number
> > > > > I
> > > > > > found was 1-512-244-6146, I haven't tried this number as yet.
If
> > you
> > > > want
> > > > > > to write to Dell the address is 14050 Summit Drive, Austin
Texas,
> > > 78728
> > > > > >
> > > > > > For all I know we may even have grounds for legal actions
because
> > they
> > > > > > advertise that they also provide the "famous" Dell tech support
in
> > > their
> > > > > TV
> > > > > > ads and what you get is anything but service..
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

DellBot ALERT!!!!
"WSZsr" <nospam@hotmail.com> wrote in message
news:qAQqc.50931$Zm.3849@newssvr29.news.prodigy.com...
> Are they software problems he created or hardware problems with the Dell.
> You tell me Irene. You must have a crystal ball.
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:2kOqc.15096$zO3.9317@newsread2.news.atl.earthlink.net...
> > Try reading what I posted, again.
> >
> > Is there something about "unsolved problems" that you don't understand?
> >
> >
> >
> >
> > "Irene" <girlsrule@hotmail.com> wrote in message
> > news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> >
> > > Unsolved problems right out of the box.
> >
> >
> >
> >
> >
> > "WSZsr" <nospam@hotmail.com> wrote in message
> > news:mvyqc.1074$dL5.415@newssvr23.news.prodigy.com...
> > > Then why are you saying he should return it without knowing any
details?
> > >
> > > Irene" <girlsrule@hotmail.com> wrote in message
> > > news:qbyqc.20831$KE6.13367@newsread3.news.atl.earthlink.net...
> > >
> > > > "WSZsr" <nospam@hotmail.com> wrote in message
> > > > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > > > >With what we know, we
> > > > > can't draw any conclusions.
> > > >
> > > >
> > > >
> > > > Then, why not give him a break?
> > > >
> > > >
> > > > "WSZsr" <nospam@hotmail.com> wrote in message
> > > > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > > > > Give me a break! He is just venting. He gave no details. The
> problem
> > > may
> > > > > be self-inflicted or it may be a legitimate problem. With what we
> > know,
> > > > we
> > > > > can't draw any conclusions.
> > > > >
> > > > > "Irene" <girlsrule@hotmail.com> wrote in message
> > > > > news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> > > > > > Unsolved problems right out of the box.
> > > > > >
> > > > > > Return it!!!
> > > > > >
> > > > > >
> > > > > > "Greg Downer" <renwod@worldnet.att.net> wrote in message
> > > > > > news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > > > > > > I just rec'd my Dell 4600 on Thursday last week. I've spent
> > > countless
> > > > > > hours
> > > > > > > on the phone with Dell service, and have gotten no where. I
> can't
> > > > > > > understand what they are saying, the phone connections are bad
> and
> > > I'm
> > > > > > > fairly sure they are having a hard time understand
> > American-English.
> > > > > > >
> > > > > > > Saturday I spent nearly 5 hours on the phone with Dell Tech
> > Support.
> > > > > They
> > > > > > > disconnected me 7 times, and at the end of the day my computer
> > still
> > > > was
> > > > > > not
> > > > > > > fixed. I've done some research and I found out the name of
the
> > > > company
> > > > > > > president (Kevin Rollins) and I have 2 phones numbers that
will
> at
> > > > least
> > > > > > get
> > > > > > > you the operator at the Dell's corporate offices in Austin
> Texas.
> > > > > > >
> > > > > > > I say we bombard Mr. Rollins with phone calls just to let him
> know
> > > > just
> > > > > > how
> > > > > > > dissatisfied we are with his tech support. Dial
1-512-338-4400
> > and
> > > as
> > > > > son
> > > > > > > as you getting the voice message hit "0" for the operator.
> > Another
> > > > > number
> > > > > > I
> > > > > > > found was 1-512-244-6146, I haven't tried this number as yet.
> If
> > > you
> > > > > want
> > > > > > > to write to Dell the address is 14050 Summit Drive, Austin
> Texas,
> > > > 78728
> > > > > > >
> > > > > > > For all I know we may even have grounds for legal actions
> because
> > > they
> > > > > > > advertise that they also provide the "famous" Dell tech
support
> in
> > > > their
> > > > > > TV
> > > > > > > ads and what you get is anything but service..
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Stefan Parsons" <stpar44@aol.com> wrote in message
news:10antjjritduqbc@corp.supernews.com...
> DellBot ALERT!!!!

<snip>

Super-goob on AOL warning.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Oh mighty Dell. I truly worship you! I spank my monkey thinking of you.
"S.Lewis" <stew1960@mail.com> wrote in message
news:dhTqc.676$Sc.608@bignews1.bellsouth.net...
>
> "Stefan Parsons" <stpar44@aol.com> wrote in message
> news:10antjjritduqbc@corp.supernews.com...
> > DellBot ALERT!!!!
>
> <snip>
>
> Super-goob on AOL warning.
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

As I said more than once:

"unsolved problems"

Am I wrong or according to Dell's 30 day return policy, not even that is a
requirement. If I decide that the color doesn't go with my decor, I can
return it.

If he is not happy, for ANY reason, he can return it and in my opinion, that
is what he should do.


"WSZsr" <nospam@hotmail.com> wrote in message
news:qAQqc.50931$Zm.3849@newssvr29.news.prodigy.com...
> Are they software problems he created or hardware problems with the Dell.
> You tell me Irene. You must have a crystal ball.
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:2kOqc.15096$zO3.9317@newsread2.news.atl.earthlink.net...
> > Try reading what I posted, again.
> >
> > Is there something about "unsolved problems" that you don't understand?
> >
> >
> >
> >
> > "Irene" <girlsrule@hotmail.com> wrote in message
> > news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> >
> > > Unsolved problems right out of the box.
> >
> >
> >
> >
> >
> > "WSZsr" <nospam@hotmail.com> wrote in message
> > news:mvyqc.1074$dL5.415@newssvr23.news.prodigy.com...
> > > Then why are you saying he should return it without knowing any
details?
> > >
> > > Irene" <girlsrule@hotmail.com> wrote in message
> > > news:qbyqc.20831$KE6.13367@newsread3.news.atl.earthlink.net...
> > >
> > > > "WSZsr" <nospam@hotmail.com> wrote in message
> > > > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > > > >With what we know, we
> > > > > can't draw any conclusions.
> > > >
> > > >
> > > >
> > > > Then, why not give him a break?
> > > >
> > > >
> > > > "WSZsr" <nospam@hotmail.com> wrote in message
> > > > news:lEvqc.50561$Tw6.2781@newssvr29.news.prodigy.com...
> > > > > Give me a break! He is just venting. He gave no details. The
> problem
> > > may
> > > > > be self-inflicted or it may be a legitimate problem. With what we
> > know,
> > > > we
> > > > > can't draw any conclusions.
> > > > >
> > > > > "Irene" <girlsrule@hotmail.com> wrote in message
> > > > > news:6ldqc.13055$zO3.12013@newsread2.news.atl.earthlink.net...
> > > > > > Unsolved problems right out of the box.
> > > > > >
> > > > > > Return it!!!
> > > > > >
> > > > > >
> > > > > > "Greg Downer" <renwod@worldnet.att.net> wrote in message
> > > > > > news:bTbqc.17086$hH.421347@bgtnsc04-news.ops.worldnet.att.net...
> > > > > > > I just rec'd my Dell 4600 on Thursday last week. I've spent
> > > countless
> > > > > > hours
> > > > > > > on the phone with Dell service, and have gotten no where. I
> can't
> > > > > > > understand what they are saying, the phone connections are bad
> and
> > > I'm
> > > > > > > fairly sure they are having a hard time understand
> > American-English.
> > > > > > >
> > > > > > > Saturday I spent nearly 5 hours on the phone with Dell Tech
> > Support.
> > > > > They
> > > > > > > disconnected me 7 times, and at the end of the day my computer
> > still
> > > > was
> > > > > > not
> > > > > > > fixed. I've done some research and I found out the name of
the
> > > > company
> > > > > > > president (Kevin Rollins) and I have 2 phones numbers that
will
> at
> > > > least
> > > > > > get
> > > > > > > you the operator at the Dell's corporate offices in Austin
> Texas.
> > > > > > >
> > > > > > > I say we bombard Mr. Rollins with phone calls just to let him
> know
> > > > just
> > > > > > how
> > > > > > > dissatisfied we are with his tech support. Dial
1-512-338-4400
> > and
> > > as
> > > > > son
> > > > > > > as you getting the voice message hit "0" for the operator.
> > Another
> > > > > number
> > > > > > I
> > > > > > > found was 1-512-244-6146, I haven't tried this number as yet.
> If
> > > you
> > > > > want
> > > > > > > to write to Dell the address is 14050 Summit Drive, Austin
> Texas,
> > > > 78728
> > > > > > >
> > > > > > > For all I know we may even have grounds for legal actions
> because
> > > they
> > > > > > > advertise that they also provide the "famous" Dell tech
support
> in
> > > > their
> > > > > > TV
> > > > > > > ads and what you get is anything but service..
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Stefan Parsons wrote:
>
> DellBot ALERT!!!!

Inability-to-trim-a-post ALERT!

Larry
 
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