Dell service......

[hans]

Archived from groups: alt.sys.pc-clone.dell (More info?)

at least Dell answers the phone - politely, and they listen and
try..........

oh well, I guess the can't win them all.......

do check out Sony though before you jump!

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Hans" <lagom@sympatico.ca> wrote:
> at least Dell answers the phone - politely, and they listen and
> try..........

YMMV.

As a pc tech, I've worked on a wide variety of brands and have had to
talk to countless cust service techs while working on clients'
systems. In 15 years, Dell is the *only* one I've ever had hang up on
me. I was debating an issue with a tech who wasn't being very
helpful, and while I was talking he cut me off with, "Thank you for
calling Dell, have a nice day." Click.

As bad or incompetent as some of the others brands have been, nobody
else has ever simply hung up on me. And that was an *american*
service tech, not India.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

> at least Dell answers the phone - politely, and they listen and
> try..........

They actually listened to you?
Lucky you. The guy I spoke to constantly interrupted me to summarize the
problem incorrectly. So apparently, he had hardly listened to me.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

You beleive it is an experience with Dell.
I can understand that.

Now, let's think a second you just an experience with a dumb guy...


"dg1261" <dg1261nojunk@cs.com> a écrit dans le message de
news:4402385b.0406060019.31270867@posting.google.com...
> "Hans" <lagom@sympatico.ca> wrote:
> > at least Dell answers the phone - politely, and they listen and
> > try..........
>
> YMMV.
>
> As a pc tech, I've worked on a wide variety of brands and have had to
> talk to countless cust service techs while working on clients'
> systems. In 15 years, Dell is the *only* one I've ever had hang up on
> me. I was debating an issue with a tech who wasn't being very
> helpful, and while I was talking he cut me off with, "Thank you for
> calling Dell, have a nice day." Click.
>
> As bad or incompetent as some of the others brands have been, nobody
> else has ever simply hung up on me. And that was an *american*
> service tech, not India.