Hi all,
I have a CHUWI corebook CWI542 2 in 1 tablet PC that runs on Windows 10. Basically, I bought this after funding it on indegogo and love it so far. In the last week, I ran into a weird problem that I think happened after a Windows 10 update. My detachable keyboard with mouse no longer works. I'm currently using a bluetooth keyboard and mouse. I contacted CHUWI support and they sent me a windows 10 image to flash and completely reset the laptop, however, I would like to avoid that if possible. I was wondering if this was a driver issue, but they said the detachable keyboard is free of any drivers and there are no drivers to replace. Initially, I was getting the 'unknown usb device (device descriptor request failed)' issue and my Device manager showed an error as well. These are the following steps I've taken to try and solve the issue.
I'm currently not getting any error after the steps I used above. Right now, when I connect the keyboard, the windows 10 changes from tablet mode to laptop mode and when I remove it, it changes back to tablet mode. I get no errors but the keyboard does not work.
Any help with this issue would be appreciated.
I have a CHUWI corebook CWI542 2 in 1 tablet PC that runs on Windows 10. Basically, I bought this after funding it on indegogo and love it so far. In the last week, I ran into a weird problem that I think happened after a Windows 10 update. My detachable keyboard with mouse no longer works. I'm currently using a bluetooth keyboard and mouse. I contacted CHUWI support and they sent me a windows 10 image to flash and completely reset the laptop, however, I would like to avoid that if possible. I was wondering if this was a driver issue, but they said the detachable keyboard is free of any drivers and there are no drivers to replace. Initially, I was getting the 'unknown usb device (device descriptor request failed)' issue and my Device manager showed an error as well. These are the following steps I've taken to try and solve the issue.
- Followed all the steps here: https://www.drivereasy.com/knowledg...ice-descriptor-request-failed-for-windows-10/ - after this, the error went away, but my keyboard and mouse are still not working.
- Followed this - https://support.microsoft.com/en-ca...er-tool-to-repair-missing-or-corrupted-system - didn't help.
- Uninstalled any new windows 10 updates - this did not help. Completely updated my windows 10 - did not help either.
I'm currently not getting any error after the steps I used above. Right now, when I connect the keyboard, the windows 10 changes from tablet mode to laptop mode and when I remove it, it changes back to tablet mode. I get no errors but the keyboard does not work.
Any help with this issue would be appreciated.