Question Device group properties not showing up during right click option in TeamViewer

[drm00nr0ck]

I'm trying to delete a device group by right clicking it and selecting "properties" and nothing is happening. I'm using the old version of the latest TeamViewer version. Can anyone help me access the properties so that I can delete this group?

 

[Ralston18]

More information needed.

Add explanation: e.g., which device group?

How are you accessing the "properties" or attempting to do so?

Take some screenshots of the screens and windows being used. Post the screenshots here via imgur (www.imgur.com).

Be sure to capture any error messages, pop-up windows, that are being presented.

 

[drm00nr0ck]

More information needed.

Add explanation: e.g., which device group?

How are you accessing the "properties" or attempting to do so?

Take some screenshots of the screens and windows being used. Post the screenshots here via imgur (www.imgur.com).

Be sure to capture any error messages, pop-up windows, that are being presented.

It's a device group under a label that says "Device Groups" under the computers and contacts menu.

[Moderator note: imgur link deleted. Personally identifying information being shown.]


I'm trying to right click on the option that is in the screenshot and clicking properties and nothing happens.

 

[Ralston18]

Three notes:

1) You are using the free version - correct? If so, confirm that the free version includes the desired/required functionality.

2) Where was Team Viewer downloaded from - source? The imgur view had a couple of spellings/typos. E.g., Compupus, shmeet,

3) I deleted the imgur link because it appears to reveal your name and a telephone number. Just repost and mask out any personally revealing information.

 

[drm00nr0ck]

Three notes:

1) You are using the free version - correct? If so, confirm that the free version includes the desired/required functionality.

2) Where was Team Viewer downloaded from - source? The imgur view had a couple of spellings/typos. E.g., Compupus, shmeet,

3) I deleted the imgur link because it appears to reveal your name and a telephone number. Just repost and mask out any personally revealing information.

It was downloaded from the TeamViewer website. I am also using the free version.

Here is the link again.

https://imgur.com/a/oW7mYOl

View: https://imgur.com/a/oW7mYOl

 

[Ralston18]

Not a Team Viewer user - full disclosure.

However, I did a bit of research and found the following link:

https://www.teamviewer.com/en-us/gl...iewer-remote/devices/device-groups-explained/

From the link:

"Device groups represent devices that possess the full functionality of the new device management system. These devices are managed by a company and have managers assigned to them. To verify the assignment of a device, you can navigate to Settings (this device) ➜ Advanced Settings ➜ General tab."

What you may be permitted to do (e.g., delete) is likely being controlled by 1) what devices you are allowed to manage, 2) what features/functions are available via the free TeamViewer version.

TeamViewer's website has quite a number of links etc. regarding devices and device groups.

Take a closer look at what free TeamViewer is permitted to do and, within that context, what you are assigned and allowed to manage.

Beyond that I will need to defer to the TeamViewer community.

 

[drm00nr0ck]

Not a Team Viewer user - full disclosure.

However, I did a bit of research and found the following link:

https://www.teamviewer.com/en-us/gl...iewer-remote/devices/device-groups-explained/

From the link:

"Device groups represent devices that possess the full functionality of the new device management system. These devices are managed by a company and have managers assigned to them. To verify the assignment of a device, you can navigate to Settings (this device) ➜ Advanced Settings ➜ General tab."

What you may be permitted to do (e.g., delete) is likely being controlled by 1) what devices you are allowed to manage, 2) what features/functions are available via the free TeamViewer version.

TeamViewer's website has quite a number of links etc. regarding devices and device groups.

Take a closer look at what free TeamViewer is permitted to do and, within that context, what you are assigned and allowed to manage.

Beyond that I will need to defer to the TeamViewer community.

I don't see an option to manage or delete the device group in the general advanced settings under advanced settings. I'm not sure if I'm in the right location, and I already posted on the TeamViewer forum and I didn't get a response.

 

[Ralston18]

How is Team Viewer being used - what environment: work, gaming, family/personal, etc...?

And, after reading back, what "device group" do you expect to see and what is the reason/requirement to delete that device group?

 

[drm00nr0ck]

How is Team Viewer being used - what environment: work, gaming, family/personal, etc...?

And, after reading back, what "device group" do you expect to see and what is the reason/requirement to delete that device group?

Sorry for the late reply. I use it for personal purposes. I also want to delete the device group altogether and see no options or names under "Device groups." I just don't want to have it anymore because it looks weird. I already have a drop down menu with the same name and I don't require having one twice. I see it on my phone and it pops up randomly and prevents me from clicking the main group that I have. Maybe it's an old option that TeamViewer used to have and they just haven't gotten rid of it.

 

[drm00nr0ck]

How is Team Viewer being used - what environment: work, gaming, family/personal, etc...?

And, after reading back, what "device group" do you expect to see and what is the reason/requirement to delete that device group?

Is there anything else I can do? I posted a reply to your solution on Sunday and I still haven't gotten a response yet. If you could help I would greatly appreciate it.

 

[Ralston18]

Not sure but I am wondering about that drop down menu with the "same name"?

Add a couple more screenshots showing the necessary details.

Someone may recognize the problem/issue.

 

[drm00nr0ck]

Not sure but I am wondering about that drop down menu with the "same name"?

Add a couple more screenshots showing the necessary details.

Someone may recognize the problem/issue.

The same name name in question is "My Compupus." There is another area under the Device Groups properties with that name. I'm trying to delete it. What would you like me to post a screenshot of exactly?

 

[Ralston18]

Is "My Compupus" anything you know or recognize?

Likewise for "pupus"?

Could be some typo or spelling error instead of the intended "My Computer".

Yes, take and post a couple of additional screenshots.

Post the screenshots here via imgur (www.imgur.com).

Have you seen this link?

https://www.teamviewer.com/en-us/gl.../add-and-remove-existing-devices-from-groups/

Failing that consider uninstalling Teamviewer and reinstalling fresh.

 

[drm00nr0ck]

Is "My Compupus" anything you know or recognize?

Likewise for "pupus"?

Could be some typo or spelling error instead of the intended "My Computer".

Yes, take and post a couple of additional screenshots.

Post the screenshots here via imgur (www.imgur.com).

Have you seen this link?

https://www.teamviewer.com/en-us/gl.../add-and-remove-existing-devices-from-groups/

Failing that consider uninstalling Teamviewer and reinstalling fresh.

I originally named it that and yes it's a typo. I initially created that device group when TeamViewer ran that way but since they updated I no longer use it.

I also posted a screenshot of the page where TeamViewer shows me that device group.

I looked at the link you sent me as well and unfortunately that only tells me how to delete a device from a group when what I'm trying to do is delete a group itself.

 

[Ralston18]

Two suggestions:

1) Corrrect the typo

2) Confirm that the free version of Teamviewer allows deleting a group.

Could be some default setting within the free version that cannot be changed or deleted.

How many managed devices do you have? The free version allows three.

https://community.teamviewer.com/En...limit-of-managed-devices-in-the-new-interface

https://www.teamviewer.com/en-us/gl...ssic/licensing/personal-use/for-personal-use/