I'm having trouble setting up a new internet connection, and I've done a lot of research and tried a lot of fixes, but nothing seems to work. So, basically at this point what I need help figuring out is whether this problem is caused by my ISP (which would be better for me) or my modem (in which case I'll have to RMA it, which I'm hoping against).
Anyway, I am trying to set up a Cox Preferred 100 cable internet connection (10 up / 100 down) with the following equipment that I purchased:
[Coax wall outlet] -coax-> [Modem] -ethernet-> [Computer]
The issue is that while the modem appears to be connected to the network (the send/receive/online lights are all on, and the upstream and downstream signal levels are all at good values), the computer cannot connect to the internet. I called Cox Support and activated the modem over the phone and can see on my account that the modem's MAC address is correct. However, while on the network I can't even access the modem's configuration page at 192.168.100.1. I can access it while the modem is establishing connection, but as soon as all the lights turn solid, it shows up as unreachable (ERR_ADDRESS_UNREACHABLE in chrome). The only way to access it is by setting a static IP (I use 192.168.100.2, which is outside the modem's DHCP range), but even after setting a static IP I can't connect to the internet.
So, I think this is an issue with DHCP. If I run Windows diagnostics, I get the following:
and here is the output of /ipconfig all, with a 169.254.X.X IPv4 address:
and ipconfig /renew fails with this message:
The logs from the modem show a number of errors, but I don't know if any of them are significant or just normal.
Interestingly, I am able to login to cox.com and reset my modem remotely from the website, whatever that means. So far, I've tried rebooting the modem and my computer a number of times, using a different computer, using different ethernet/coax cables, resetting the LAN controller on my computer, reinstalling drivers for the LAN controller, running ipconfig /release, /flushdns, and /renew, factory resetting the modem, and more. I have also tried connecting my router to the modem, but the router indicates that my "ISP's DHCP is not functioning properly". At this point, I think all I really need to know is whether it is most likely a problem with the NIC or with Cox's network.
Thanks a bunch in advance.
Anyway, I am trying to set up a Cox Preferred 100 cable internet connection (10 up / 100 down) with the following equipment that I purchased:
Modem: ARRIS SURFboard SB6183 - Refurbished, firmware version 9.2.0.0-GA-3.29-NOSH
Router: ASUS AC1300 RT-ACRH13 - Brand new (not currently in use)
PC: HP Pavillion Desktop (Windows 10)
Ethernet Adapter: Realtek PCIe FE Family Controller
[Coax wall outlet] -coax-> [Modem] -ethernet-> [Computer]
The issue is that while the modem appears to be connected to the network (the send/receive/online lights are all on, and the upstream and downstream signal levels are all at good values), the computer cannot connect to the internet. I called Cox Support and activated the modem over the phone and can see on my account that the modem's MAC address is correct. However, while on the network I can't even access the modem's configuration page at 192.168.100.1. I can access it while the modem is establishing connection, but as soon as all the lights turn solid, it shows up as unreachable (ERR_ADDRESS_UNREACHABLE in chrome). The only way to access it is by setting a static IP (I use 192.168.100.2, which is outside the modem's DHCP range), but even after setting a static IP I can't connect to the internet.
So, I think this is an issue with DHCP. If I run Windows diagnostics, I get the following:

and here is the output of /ipconfig all, with a 169.254.X.X IPv4 address:
Code:
Windows IP Configuration
Host Name . . . . . . . . . . . . : User-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e46a:XXXX:XXXX:XXXX%17(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.XXX.XXX(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : fe80::242:XXXX:XXXX:XXXX%17
DHCPv6 IAID . . . . . . . . . . . : 2991XXXXX
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-XX-XX-XX-XX-XX-XX-XX-XX-XX
DNS Servers . . . . . . . . . . . : 2001:4860:4860::8888
2001:4860:4860::8844
8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{CB71E26B-D8E0-438C-8146-186D827249CD}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Code:
Windows IP Configuration
An error occurred while renewing interface Ethernet : unable to contact your DHCP server. Request has timed out.
The logs from the modem show a number of errors, but I don't know if any of them are significant or just normal.

Interestingly, I am able to login to cox.com and reset my modem remotely from the website, whatever that means. So far, I've tried rebooting the modem and my computer a number of times, using a different computer, using different ethernet/coax cables, resetting the LAN controller on my computer, reinstalling drivers for the LAN controller, running ipconfig /release, /flushdns, and /renew, factory resetting the modem, and more. I have also tried connecting my router to the modem, but the router indicates that my "ISP's DHCP is not functioning properly". At this point, I think all I really need to know is whether it is most likely a problem with the NIC or with Cox's network.
Thanks a bunch in advance.