Before I get started, please accept my apology for being a first timer here. I know it's not a good look. I remember casually contributing to this community when I built my first PC a few years ago. I was unfortunately not able to retrieve my account details. Hats off to anyone in this community for being extremely helpful all the time.
PC
MSI Optix G24C6 24 Inch Curved Monitor
MSI Optix G24C6 24 Inch Curved Monitor
Intel Core i9-11900F, 8x2.5 GHz (Rocket Lake)
Inno3D RTX 3090 iCHILL X4, 24GB GDDR6X, 3x DP, 1x HDMI
Corsair Hydro Series H100x (240mm)
Corsair Vengeance LPX 64GB Kit, DDR4-3200 MHz (4x16GB), CL16
ASUS PRIME Z590-P, Sockel 1200, ATX, Z590
Samsung 980 PRO NVMe 500GB M.2 PCIe 4.0 SSD
Samsung 980 NVMe 1000GB M.2 PCIe 4.0 SSD
MSI MPG A850GF, 850W, 80+ Gold, Modular
ATX-Midi Fractal Design Define 7 Black TG
My prebuilt had arrived a few days ago and I was able to get everything working smoothly with my dual screen setup. I started actively using my computer yesterday and played a few games.
Everything was working fine today until I very lightly hit the case with my knee. My two screens, connected to my graphics card with two DisplayPort cables, started flickering for a second or two and then shut down. I happened to be on video call with my friend and I was still able to hear her while my two screens were off. She had told me that my camera frame froze until I disconnected and that she couldn't hear me.
My friend, who works for a prebuilt manufacturer, believes I accidentally bricked my card due to static shock and that cards like mine are extremely sensitive. This worries me. I also don't believe my card was running too hot at the time.
I have tried
-restarting my computer
-turning off the power supply and unplug all cables; then replugging all cables and turn on the power supply
-replugging the DisplayPort cables
-unplugging the DisplayPort cables and connect one monitor using the HDMI port on the graphics card
-letting my computer rest for a few hours and retried the above
I kept getting "DP No Signal" on both screens.
When I turn on my computer, the graphics card seems to be working fine.
The prebuilt manufacturer covered the HDMI ports connected to the motherboard with a sticker that instructs me to use the ports on my graphics card to connect monitors. I tried the HDMI port on my motherboard anyway and got the same prompt ("DP No Signal" which is weird because it's HDMI). Basically I can't get any screens to turn on at all. My peripherals do work.
This is stressful because I will probably never get my hands on one of those cards again.
I would greatly appreciate any help. If you need more information, please let me know.
PC
MSI Optix G24C6 24 Inch Curved Monitor
MSI Optix G24C6 24 Inch Curved Monitor
Intel Core i9-11900F, 8x2.5 GHz (Rocket Lake)
Inno3D RTX 3090 iCHILL X4, 24GB GDDR6X, 3x DP, 1x HDMI
Corsair Hydro Series H100x (240mm)
Corsair Vengeance LPX 64GB Kit, DDR4-3200 MHz (4x16GB), CL16
ASUS PRIME Z590-P, Sockel 1200, ATX, Z590
Samsung 980 PRO NVMe 500GB M.2 PCIe 4.0 SSD
Samsung 980 NVMe 1000GB M.2 PCIe 4.0 SSD
MSI MPG A850GF, 850W, 80+ Gold, Modular
ATX-Midi Fractal Design Define 7 Black TG
My prebuilt had arrived a few days ago and I was able to get everything working smoothly with my dual screen setup. I started actively using my computer yesterday and played a few games.
Everything was working fine today until I very lightly hit the case with my knee. My two screens, connected to my graphics card with two DisplayPort cables, started flickering for a second or two and then shut down. I happened to be on video call with my friend and I was still able to hear her while my two screens were off. She had told me that my camera frame froze until I disconnected and that she couldn't hear me.
My friend, who works for a prebuilt manufacturer, believes I accidentally bricked my card due to static shock and that cards like mine are extremely sensitive. This worries me. I also don't believe my card was running too hot at the time.
I have tried
-restarting my computer
-turning off the power supply and unplug all cables; then replugging all cables and turn on the power supply
-replugging the DisplayPort cables
-unplugging the DisplayPort cables and connect one monitor using the HDMI port on the graphics card
-letting my computer rest for a few hours and retried the above
I kept getting "DP No Signal" on both screens.
When I turn on my computer, the graphics card seems to be working fine.
The prebuilt manufacturer covered the HDMI ports connected to the motherboard with a sticker that instructs me to use the ports on my graphics card to connect monitors. I tried the HDMI port on my motherboard anyway and got the same prompt ("DP No Signal" which is weird because it's HDMI). Basically I can't get any screens to turn on at all. My peripherals do work.
This is stressful because I will probably never get my hands on one of those cards again.
I would greatly appreciate any help. If you need more information, please let me know.