Did my graphics card die during shipping?

[cade.vincent]

Hi everyone, first time posting here after a long time being helped from this site in previous threads, but today I am at a loss. I had to get my pc shipped after I moved and I'm afraid something went wrong in the process. I'm using a ASUS M32 series with Windows 10. It was shipped whole, not disassembled. It is not built from scratch but I previously installed a Sapphire AMD Radeon HD 6970 GPU and a Smart 550W PSU to go along with it with no issues. I'm not sure what other specs would help but please feel free to ask.

The issue when first plugging it in was no signal from the monitor whatsoever through the GPU or iGPU on any port and monitor configuration. To narrow it down I took out the GPU and just went straight through the on-board HDMI port and had success. I then tried re-inserting the GPU and forcing the PC to use the iGPU so I could check the drivers. I was able to get a signal and reach the User log in screen, but when actually trying to log in my computer would crash. So I took the GPU back out and this is where I'm at now.

Sorry for the novel and thank you in advance!

 

[jay32267]

I think the indications are that it's possible something happened to it.

The easiest thing to do would be to try the GPU in another machine.

 

[cade.vincent]

I think the indications are that it's possible something happened to it.

The easiest thing to do would be to try the GPU in another machine.

unfortunately I do not have another machine to try it on =( should I consider bringing it to a PC repair shop for them to look at and/or try on their machines?

 

[ko888]

Are you using an HDD (Hard Disk Drive) or an SSD as your boot drive?

 

[jay32267]

I think the indications are that it's possible something happened to it.

The easiest thing to do would be to try the GPU in another machine.

unfortunately I do not have another machine to try it on =( should I consider bringing it to a PC repair shop for them to look at and/or try on their machines?

Well....I wasn't trying to cost you any money....but basically if you put it in another machine and it doesn't work you know it's the card....and it's a quick way to definitely determine this.

 

[redgarl]

Could be software related due to a bad cluster on your HDD. Format your drive and reinstall your OS after doing your backups.

Usually, electronics doesn't die like that. I say it is unlikely.

If your GPU was bad, your PC would not have boot at all. It is a safe mechanism with many power supply detecting an over surge due to a shortcut.

 

[jay32267]

I also think that shipping is unlikely to cause the card to fail.

I think that if it did....you would see damage to the machine.

....but I think there is a small possibility that it could have.

 

[cade.vincent]

Are you using an HDD (Hard Disk Drive) or an SSD as your boot drive?

I believe its an HDD, but not 100% certain, any quick way to check?

 

[cade.vincent]

I also think that shipping is unlikely to cause the card to fail.

I think that if it did....you would see damage to the machine.

....but I think there is a small possibility that it could have.

I was mainly worried about the heat during the shipping, it was very warm when I received it. Not sure if that is a normal issue or not

 

[redgarl]

I also think that shipping is unlikely to cause the card to fail.

I think that if it did....you would see damage to the machine.

....but I think there is a small possibility that it could have.

No, anything chip related is having really low probability of transport damage. It is either the silicon that is bad, or the components of the PCB dying due to poor design, heat, or currents.

It is either software or your motherboard PCI express slot that had too much pressure and end up with damage during shipping.

Basically, unplug your HDD and check if the GPU video feed work. If it did, chances are that Windows got corrupted by a bad cluster. Happened to me in the past. It makes your machine crash for no reason.

Format, reinstall Windows, et voila.

 

[redgarl]

I also think that shipping is unlikely to cause the card to fail.

I think that if it did....you would see damage to the machine.

....but I think there is a small possibility that it could have.

I was mainly worried about the heat during the shipping, it was very warm when I received it. Not sure if that is a normal issue or not

GPU general operating temperature can go to above 90C... the only way to achieve heat like that is during operation. This is not the issue even if it was 70C in the van... which was not.

 

[ko888]

Does just using the the IGP on the APU work? I'm assuming your ASUS M32 uses an AMD A10-7800 APU.

 

[jay32267]

I also think that shipping is unlikely to cause the card to fail.

I think that if it did....you would see damage to the machine.

....but I think there is a small possibility that it could have.

I was mainly worried about the heat during the shipping, it was very warm when I received it. Not sure if that is a normal issue or not

The heat wouldn't hurt it. It would have to get VERY HOT to hurt it.