Direct3d Acceleration Not Available (Nvidia Standard VGA Graphics Adapator)

[Wyodaniel]

Hi guys, I've spent a couple hours Googling around on this, and I've found a lot of answers, but none of them have worked for my OS / graphics card. The problem is that Direct3d acceleration is not available, and I have no idea how to fix that, or even if my graphics card supports it. Yes, one of the many things I've done so far was check to see if the graphics card drivers were up to date, and they were. Here is the info from my dxdiag :

Obviously I wouldn't be here looking clueless unless I was trying to run something that won't work because of this problem; The program I'm trying to get going is "Xplit broadcaster", a livetime screen capture / broadcast program used with Twitch TV.

Any information / help would be appreciated. Thanks!

 

[bystander]

What is your video card? Do you have the drivers installed?

 

[Wyodaniel]

Ah, all that info is in the two screenshots I posted, and yes.

 

[bystander]

No, that info is not in the screenshots, which is why i asked. It simply says Nvidia, but not the actually model, which is also why I suggested you install the drivers for it. When I look at my results, it specifically mentions Nvidia GTX 680 under Chip Type (yours says Nvidia), and under manufacturer, it says Nvidia (yours says standard display types).

 

[Wyodaniel]

This is a laptop; The only information it offers for my display device is "Nvidia Standard VGA Graphics Adaptor".

 

[bystander]

It should say a model. The way it looks, it doesn't know what you have, but it should say what you bought on the box or if you know the model number, you could probably look it up online.

 

[Wyodaniel]

Ok, I just assumed that "Standard VGA Graphics Adapter" WAS the video card name; I'm very unclear on how exactly video cards work in laptops. I did another couple Google searches, and it is indeed apparently a problem that sometimes Windows will recognize your video card as that, regardless of what you have;

I downloaded a system scan tool called Belarc Advisor, and ran its diagnostic, hoping it could be more specific, but this is the only output it gave me in the "Video" section :
Standard VGA Graphics Adapter [Display adapter]
Generic Non-PnP Monitor

So I am still not sure how exactly to figure it out.

 

[bystander]

I don't really know much about laptops other than they too have GPU's and currently what is being listed is what you would expect to see after installing a new GPU before drivers are installed. If you know what GPU is supposed to be in that laptop, you could look online to get drivers for it.

 

[bystander]

Btw, can you play games on the system? Laptops employ some unusual technology to conserve power, such as using an integrated GPU when at the desktop, and switching to gaming GPU when a game is loaded. It is quite possible you have no issue, and it is just dxdiag that is showing incomplete info due to the way the laptop works.

If your games work, Direct3D is working.

 

[Wyodaniel]

I used to be able to play reasonably graphics-intensive games; I can't any more, however, and instead of trying to fix that, I just used my desktop for them.

The message I get when I try to start XSplit on this computer is :
Unable to create window. Reverting to rendering engine 2.
Unable to create window. Please enable direct3d acceleration.

I guess I'm going to have to fire a message off to the computer's manufacturer (Cybwerpowerpc), and see if there's any way they can look up what graphics card I'm supposed to have in this laptop.

 

[coozie7]

Somehow the correct Nvidia drivers have either become corrupted or someone has deleted one or more files rendering them useless, so Windows has switched over to its own generic VGA software, this is why your system has no hardware acceleration.
You need to uninstall then reinstall the drivers.

 

[Wyodaniel]

Ok, I went to Device manager -> Display Adapter, and selected "uninstall" on the graphics card; system restart to apply, etc.

Coming back in, I go to the same place and select the "check for driver updates" option; Windows tells me that it has determined the driver is already up to date. I'm assuming I'm going to need drivers directly from Nvidia, so I'm currently on this page :

http://www.nvidia.com/Download/Scan.aspx

To see if the Nvidia website can tell what I need and direct me accordingly.

 

[Wyodaniel]

Wooo! This problem is officially fixed. For people who find this thread on Google searches years from now, here's what's up;

The key to everything was the tool Nvidia (My graphics card manufacturer) offers on their website, to scan your system, figure out what drivers you need, and automatically pull them up for you. I had to update my Java to the very latest version in order to run this scan, but once I finally got it working, here's what it showed me :

Click "Download" and it brings me to the download page :

I went with a custom installation, and during the install process, I checked the option for a "clean installation". Not sure if this made a difference or not, but I got the end resulted I needed :

And after all that installed, and my system restarted, I ran another dxdiag, and, lo and behold, Direct3d is good now, and my video card information is showing properly!

Thanks a ton for pointing me in the right direction, guys.