Question Directx12 crashing my while playing a game

[GabbynRich]

i just got a brand new laptop with:

13th Gen Intel(R) Core(TM) i7-13700HX 2.10 GHz
64gb ddr5 RAM
nvidia GTX 4080
4tb pci-e ssd

Every I start my PGA tour golf game it crashes. it gives me a splash screen of the error message but idk how to post the screenshot here. Its says something about Directx. So idk if that means my Directx is bad because I'm assuming I got the latest version because I've got the newest GPU.

PLEASE HELP!!!

 

[Ralston18]

Post a screenshot via imgur (www.imgur.com).

Note the green icon in the upper left screen corner.

FYI:

https://www.elevenforum.com/t/find-directx-version-in-windows-11.7029/

 

[stonecarver]

What exact one.

PGA Tour Golf (1990)​

PGA Tour Golf II (1992)​

PGA Tour Golf III (1994)​

PGA Tour 96 (1995)​

PGA Tour 97 (1996)​

PGA Tour 98 (1997)​

Tiger Woods 99 PGA Tour Golf (1998)​

Tiger Woods PGA Tour 2000 (1999)​

Tiger Woods PGA Tour 2001 (2000)​

Tiger Woods PGA Tour 2002 (2001)​

Tiger Woods PGA Tour 2003 (2002)​

Tiger Woods PGA Tour 2004 (2003)​

Tiger Woods PGA Tour 2005 (2004)​

Tiger Woods PGA Tour 06 (2005)​

Tiger Woods PGA Tour 07 (2006)​

Tiger Woods PGA Tour 08 (2007)​

Tiger Woods PGA Tour 09 (2008)​

Tiger Woods PGA Tour 10 (2009)​

Tiger Woods PGA Tour 11 (2010)​

Tiger Woods PGA Tour 12 (2011)​

Tiger Woods PGA Tour 14 (2013)​

Rory McIlroy PGA Tour (2015)​

​

EA Sports PGA Tour (2023)​

 

[GabbynRich]

Post a screenshot via imgur (www.imgur.com).

Note the green icon in the upper left screen corner.

FYI:

https://www.elevenforum.com/t/find-directx-version-in-windows-11.7029/

heres the error message

https://imgur.com/a/V9oryUd

View: https://imgur.com/a/V9oryUd

 

[GabbynRich]

What exact one.

PGA Tour Golf (1990)​

PGA Tour Golf II (1992)​

PGA Tour Golf III (1994)​

PGA Tour 96 (1995)​

PGA Tour 97 (1996)​

PGA Tour 98 (1997)​

Tiger Woods 99 PGA Tour Golf (1998)​

Tiger Woods PGA Tour 2000 (1999)​

Tiger Woods PGA Tour 2001 (2000)​

Tiger Woods PGA Tour 2002 (2001)​

Tiger Woods PGA Tour 2003 (2002)​

Tiger Woods PGA Tour 2004 (2003)​

Tiger Woods PGA Tour 2005 (2004)​

Tiger Woods PGA Tour 06 (2005)​

Tiger Woods PGA Tour 07 (2006)​

Tiger Woods PGA Tour 08 (2007)​

Tiger Woods PGA Tour 09 (2008)​

Tiger Woods PGA Tour 10 (2009)​

Tiger Woods PGA Tour 11 (2010)​

Tiger Woods PGA Tour 12 (2011)​

Tiger Woods PGA Tour 14 (2013)​

Rory McIlroy PGA Tour (2015)​

​

EA Sports PGA Tour (2023)​

EA Sports PGA Tour (2023)​

 

[Ralston18]

Manually download the video drivers directly from Nvidia's website.

Reinstall and reconfigure.

No third party installers or utilities.

 

[stonecarver]

Manually download the video drivers directly from Nvidia's website.

Reinstall and reconfigure.

Added to what he said are you up to date with windows updates . and in updates check to see if your .net have any updates ready under " View Optional Updates"

 

[GabbynRich]

Added to what he said are you up to date with windows updates . and in updates check to see if your .net have any updates ready under " View Optional Updates"

i just got the laptop yesterday i have no idea

 

[GabbynRich]

i just installed the drivers and went to play my game and 5 seconds later i get this:

https://imgur.com/a/jNbjoxt

View: https://imgur.com/a/jNbjoxt

 

[pete_101]

i just installed the drivers and went to play my game and 5 seconds later i get this:

https://imgur.com/a/jNbjoxt

View: https://imgur.com/a/jNbjoxt

Which drivers did you install, desktop or laptop?

 

[GabbynRich]

Which drivers did you install, desktop or laptop

upon checking, i downloaded the laptop version

 

[pete_101]

upon checking, i downloaded the laptop version

Ok, they should be correct.
The problem with laptops is they usually swap between the integrated CPU graphics and the dedicated GPU depending on if it's running on the battery or if the charger is plugged in.

Usually I wouldn't recommend the manufactures software, I'd say go straight to the hardware maker for drivers, but for laptops you are best to check the manufactures website for drivers if you're having issues.

 

[Rujajain]

Same thing happened with me multiple times when playing golf putters clash facing lot of errors but after proper configuration working fine.