Question Disappearing text and games crashes, can’t install GeForce Experience either

[Onkel18]

I’m trying to help my friend who bought a pre-owned computer. The last owner said he had some problem installing GeForce Experience and sometimes drivers so he sold it cheap for 500$.

We thought it would be an easy fix but turns out we were wrong.

Nothing wrong when you stay in BIOS so I have a feeling that the problem is software related. Original the computer came with Windows 11, but I changed it to windows 10 to see if it would fix the problem. It didn’t

The problem is: Disappearing text in some apps like MSI afterburner, programs closes themselves, can’t start games (sometimes it gives me a runtime 217 error). Can’t install epic games (just says error) and steam won’t connect to the internet after I start up the computer.


I have checked all the cables, replugged the GPU, updated bios, made a factory reset from USB and tried with another HDD. Used a ddu and installed drivers from safe boot after a factory reset.

But the problem still exists

Specs: Asus Rtx 2070 Dual 8GB

Ryzen 7 2700x

16GB 2666MHz RAM

Corsair TX750M

Asus TUF B450M-PRO S

 

[Onkel18]

I switched to manual in bios, and chose voltage override for the VDDCR. I lowered it with the lowest amount possible from 1.2 to 1.975 and when I try to boot after that, the computer just says “preparing automatic repair” and gets stuck

 

[Vic 40]

Tried a highr voltage? Like 1.35V for instance ...
Tried a negative offset?

Starting to wonder if the motherboard is crapping out slowly which Colif already talked about, that it can be the motherboard.

 

[Onkel18]

I have tried negative offset, but that didn’t make any difference what I could tell. I will try higher voltage when I come home. I doubt it will work, but I’ll give it a chance!

 

[Vic 40]

The worst you can do is abit of a waiste of time.

 

[Onkel18]

I went into bios and did a voltage override with 1.35. The computer booted and it said “checking disks, to skip press any button”

When I logged in, the same problems like glitches and programs crashing without errors still exists :/

 

[Colif]

Any closer to working out which part is to blame?

what would you suggest Vic?

 

[Onkel18]

Any closer to working out which part is to blame?

what would you suggest Vic?

No, but I’m going to borrow a friends motherboard tomorrow so see if that’s makes any difference.

I tried to launch a game earlier today after the computer said “checking disks, to skip press any button” on boot. The game started and stayed open for surprisingly long, had some flickering then just closed without warning or error code. So maybe just a coincidence

 

[Vic 40]

I’m going to borrow a friends motherboard tomorrow so see if that’s makes any difference.

Let's hope so, saw you already changed ram which, which even when getting through memtest okay, would be my first suspect.

 

[Onkel18]

Let's hope so, saw you already changed ram which, which even when getting through memtest okay, would be my first suspect.

Yes, that was what i were hoping for, but maybe it’s the Ram slots on the Mobo?

 

[Onkel18]

Okay…..

I have now switched motherboard and tried with both kits of RAM, but the problem still exists. So I guess CPU or GPU?

 

[Vic 40]

If you have the ability to test with another gpu would that be nice since you had problems installing the software for that device.

 

[Onkel18]

I have now tested the GPU in my friends computer, and no glitches or artifacts showed up at all. Not in windows and I could start games without problems! So maybe it narrows it down to the CPU?

 

[Onkel18]

If you have the ability to test with another gpu would that be nice since you had problems installing the software for that device.

i could only bring my gpu to another computer :/

 

[helper800]

i could only bring my gpu to another computer :/

Either its the CPU or its driver issues from the install on your computer. You can use a program called DDU to uninstall your current drivers in safemode. Then restart without internet access so windows doesn't auto install bad drivers for the gpu and install predownloaded, up to date, drivers manually from Nvidia.

There are many great resources on how to use DDU and this is one from our forums https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

 

[Onkel18]

Either its the CPU or its driver issues from the install on your computer. You can use a program called DDU to uninstall your current drivers in safemode. Then restart without internet access so windows doesn't auto install bad drivers for the gpu and install predownloaded, up to date, drivers manually from Nvidia.

There are many great resources on how to use DDU and this is one from our forums https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

I have tried it before without success, but I tried it today again after you mentioned it just to be sure. So I did as you said in the comment but it didn’t fix the problem :/.

Text still disappear, artifacts etc

 

[Colif]

Really good chance its CPU but one way to test is if you get any errors using an Ubuntu live USB

How to Create Ubuntu Live USB in Windows [Step-by-Step]

The tutorial shows how to create a bootable Ubuntu USB in Windows. Instructions are valid for all versions of Ubuntu Linux and Windows.

itsfoss.com

just run off the USB, see if you get any errors.

Downside to test is linux can run off a potato so it doesn't stress hardware as much as windows so it might work fine.

worth a look.

 

[helper800]

I have tried it before without success, but I tried it today again after you mentioned it just to be sure. So I did as you said in the comment but it didn’t fix the problem :/.

Text still disappear, artifacts etc

CPU defects are quite rare, but you do see it every once and a while. I would try remounting the CPU before assuming its a defect and not bad contact with the pins due to uneven CPU cooler mounting pressure.

 

[Colif]

did you look at the pins of the CPU to see if any bent?

 

[Onkel18]

did you look at the pins of the CPU to see if any bent?

CPU defects are quite rare, but you do see it every once and a while. I would try remounting the CPU before assuming its a defect and not bad contact with the pins due to uneven CPU cooler mounting pressure.

Yes! I re-mounted the cpu once with the old motherboard and with the new one to see if there were any physical damage/bent pins to it. And I checked the socket as well. But it looked alright!

 

[helper800]

Yes! I re-mounted the cpu once with the old motherboard and with the new one to see if there were any physical damage/bent pins to it. And I checked the socket as well. But it looked alright!

I would surmise its a CPU defect then. Could try to RMA your chip.

 

[helper800]

Yes! I re-mounted the cpu once with the old motherboard and with the new one to see if there were any physical damage/bent pins to it. And I checked the socket as well. But it looked alright!

I would surmise its a CPU defect then. Could try to RMA your chip.

 

[Onkel18]

I would surmise its a CPU defect then. Could try to RMA your chip.

Yeah probably, I could run a Unigine Heaven benchmark yesterday without problem and without artifacts. Doesn’t that benchmark focus on the GPU and almost nothing on the cpu? Maybe that proves something? I don’t know

 

[Vic 40]

Is indeed more a gpu benchmark. If you want to target both run Heaven and Cinebench R23 together. Might wel be cpu in the end, most other parts have been replaced by now. If you still have warranty might well use it.