Hi so I've been off and on for about a week now trying to make sure everything for my internet is stable, I've replaced our old modem and router with brand new store bought ones (modem=arris sb6190 v3) (router=netgear n900 dual band).. both of these seem to be working fine and should be over kill for what my internet service plan allows (150-200mbps).
All of last week while playing ffxiv stormblood I've been getting 90k error (disconnected from server) and what seems like slight rubberbanding. My internet doesn't show that it's dropped and i can still watch videos on youtube during these times, listen to radio podcasts without them buffering or stopping, etc. I tried playing smite to see if i'd have any issues with a different game a few days ago and while i didn't get disconnected from that game there was some bad server lag going on, sort of like slight rubberbanding.
I've been trying to do all sorts of tests to figure out if the issues I'm getting is coming from my internet or if it's purely something else? I've already had two techs come out and check our cables and splitters, our main coax line goes from the cable box to a 4 way splitter which has cables going to our tv boxes and either one of those 4 cables goes to our modem or it goes into another splitter (2 output) which then goes into our modem and the other cable doesn't go anywhere (it's just there plugged in).
Now the first tech replaced the old 2 way splitter with a new one and replaced the coax cable leading from the splitter to our modem, aside from that he said his health checks seem fine aside from some issue he can't figure out.. we had a 2nd tech double check what he did and he put a new coax cable going from the cable box to leading to our splitters.
While the last 2 days seem to have been okay when i play ffxiv (minus one d/c or two in those days), I've been keeping a log of speedtests all on the same server living about two hours from chicago and using a comcast server each time. What I seem to notice is the first day i would do a test each hour and the stable numbers i'd be at is (ping=16-17, down=125-156mbps, up=24mbps) now below i'll explain the logs more..
first day (start time 9am to end time 3am)
solid stable numbers from 9am-2pm
upload speeds went from 24 to 7-11mbps from 3pm-4:30pm
my brother was downloading a game on steam from 5-6pm (download went to around 27-45mbps, upload around 9-20mbps)
after his game was finished downloading everything from 6:30pm-3am was stable looking again.
now.. second day (start time 2:20pm-2am)
stable numbers from 2:20pm-5pm
around 5:30pm-5:50pm upload went from stable 24mbps to around 10mbps.
things looked stable again but i d/c'd from ffxiv at 6:33pm where upload showed 21mbps, otherwise from 6:20-7:40pm things were back to solid.
from 8:15pm-9:10pm i was watching a steam as i played ffxiv but only speed difference i saw was download went from 125-126 to 123-124, upload was solid 24 still.
after that everything was solid to 2am..
now today so far (start time 21:37pm-3pm)
stable numbers from 12pm-1pm.
around 1:38pm I got d/c'd from ffxiv and happened again and again from 1:38pm-2pm
1:38pm (ping 17, down=126mbps, up=23mbps)
1:43pm (ping 16, down=126mbps, up=21mbps)
1:52pm (ping 17, down=126mbps, up=1.76mbps)
2pm (ping 17, down=125mbps, up 4.97mbps)
after that things seemed stable again from 2pm-3pm so far, around 2:30pm i was at 125mbps down, 23mbps up and testing it at 3pm showed 126mbps down, 22mbps up.
3:22pm.. I got d/c'd from ffxiv again, down=122mbps, up 24mbps.
Now that the logs are out of the way.. Does this seem like there's still an issue with something on my end? I've been thinking that I should try unpluggin the main coax cable leading from the cable box, putting it directly into the modem coax cable by using a adapter/extender to bridge the two cables.. that way i can make sure the issue isn't being caused from any of the splitters or extra cables, etc. I believe my modem signals seem fine for me to go ahead and do this.. I'm just at a loss.. our provider is comcast and i hate to say it but i fear most of their techs don't seem to care about stuff. I'll link a picture of my modem signals below..
http://imgur.com/a/TUno2
All speedtests were by using speedtest.net
Anything I can do aside from that to figure out if my internet is okay? I'm willing to do anything to make sure I'm solid.. it just seems weird that speeds stay really stable but then sometimes i catch it dipping really really low and i understand times of the day and internet traffic, etc. but why would my upload speeds be changing so much like that?
All of last week while playing ffxiv stormblood I've been getting 90k error (disconnected from server) and what seems like slight rubberbanding. My internet doesn't show that it's dropped and i can still watch videos on youtube during these times, listen to radio podcasts without them buffering or stopping, etc. I tried playing smite to see if i'd have any issues with a different game a few days ago and while i didn't get disconnected from that game there was some bad server lag going on, sort of like slight rubberbanding.
I've been trying to do all sorts of tests to figure out if the issues I'm getting is coming from my internet or if it's purely something else? I've already had two techs come out and check our cables and splitters, our main coax line goes from the cable box to a 4 way splitter which has cables going to our tv boxes and either one of those 4 cables goes to our modem or it goes into another splitter (2 output) which then goes into our modem and the other cable doesn't go anywhere (it's just there plugged in).
Now the first tech replaced the old 2 way splitter with a new one and replaced the coax cable leading from the splitter to our modem, aside from that he said his health checks seem fine aside from some issue he can't figure out.. we had a 2nd tech double check what he did and he put a new coax cable going from the cable box to leading to our splitters.
While the last 2 days seem to have been okay when i play ffxiv (minus one d/c or two in those days), I've been keeping a log of speedtests all on the same server living about two hours from chicago and using a comcast server each time. What I seem to notice is the first day i would do a test each hour and the stable numbers i'd be at is (ping=16-17, down=125-156mbps, up=24mbps) now below i'll explain the logs more..
first day (start time 9am to end time 3am)
solid stable numbers from 9am-2pm
upload speeds went from 24 to 7-11mbps from 3pm-4:30pm
my brother was downloading a game on steam from 5-6pm (download went to around 27-45mbps, upload around 9-20mbps)
after his game was finished downloading everything from 6:30pm-3am was stable looking again.
now.. second day (start time 2:20pm-2am)
stable numbers from 2:20pm-5pm
around 5:30pm-5:50pm upload went from stable 24mbps to around 10mbps.
things looked stable again but i d/c'd from ffxiv at 6:33pm where upload showed 21mbps, otherwise from 6:20-7:40pm things were back to solid.
from 8:15pm-9:10pm i was watching a steam as i played ffxiv but only speed difference i saw was download went from 125-126 to 123-124, upload was solid 24 still.
after that everything was solid to 2am..
now today so far (start time 21:37pm-3pm)
stable numbers from 12pm-1pm.
around 1:38pm I got d/c'd from ffxiv and happened again and again from 1:38pm-2pm
1:38pm (ping 17, down=126mbps, up=23mbps)
1:43pm (ping 16, down=126mbps, up=21mbps)
1:52pm (ping 17, down=126mbps, up=1.76mbps)
2pm (ping 17, down=125mbps, up 4.97mbps)
after that things seemed stable again from 2pm-3pm so far, around 2:30pm i was at 125mbps down, 23mbps up and testing it at 3pm showed 126mbps down, 22mbps up.
3:22pm.. I got d/c'd from ffxiv again, down=122mbps, up 24mbps.
Now that the logs are out of the way.. Does this seem like there's still an issue with something on my end? I've been thinking that I should try unpluggin the main coax cable leading from the cable box, putting it directly into the modem coax cable by using a adapter/extender to bridge the two cables.. that way i can make sure the issue isn't being caused from any of the splitters or extra cables, etc. I believe my modem signals seem fine for me to go ahead and do this.. I'm just at a loss.. our provider is comcast and i hate to say it but i fear most of their techs don't seem to care about stuff. I'll link a picture of my modem signals below..
http://imgur.com/a/TUno2
All speedtests were by using speedtest.net
Anything I can do aside from that to figure out if my internet is okay? I'm willing to do anything to make sure I'm solid.. it just seems weird that speeds stay really stable but then sometimes i catch it dipping really really low and i understand times of the day and internet traffic, etc. but why would my upload speeds be changing so much like that?
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