Display/Graphics Card Driver Issues

[Shmizer]

Hello everybody,

So I built my first pc and finished assembling it about a week ago. Got it built, booted, and OS and motherboard drivers installed with no problems. It wasn't until I tried installing the graphics card driver and running the MSI Live 6 update software that I started having issues.

Here's my rig specs before I go into further detail:

•i7-6900k
•Windows 10 64 bit
•OCZ RD400 1TB M.2-2280 Solid State Drive
•Western Digital BLACK SERIES 4TB 3.5" 7200RPM Internal Hard Drive
•Patriot Viper 4 16GB (2 x 8GB) DDR4-2800 RAM
•x2 MSI GeForce GTX 1080 Seahawk 8GB Video Cards
•MSI X99A GODLIKE GAMING EATX LGA2011-3
•EVGA 1300 SuperNOVA G2 80+ Gold

So, not too long after installing the graphics card driver, my screen starts flickering and everything gets really small before completely blacking out. I was able to select shutdown from the power menu in an attempt to power down correctly, however. I tried turning it back on and off a few times only to see a black screen with just the cursor showing up. So, me being the newbie 1st pc builder that I am, assumed that it had crashed and proceeded to reset the pc via the windows 10 trouble shooting prompt. It wasn't until after doing some additional research due to experiencing the same issue again, despite the pc reset, that I realized it was a display/graphics card driver issue and that my PC had never in fact crashed, nor did it ever need a reset. *Face palm*

So, realizing this, I proceeded to try what was suggested online, which was to go into the device manager via safe mode, click display adapter, and then disable one of them. Having done that, I was able to reboot and and log into Windows no problem. However, with the graphics card driver disabled, the card configuration software cannot open obviously. So that in itself is another issue.

Thinking I've fixed the problem, I proceeded to open MSI Live 6 to update any drivers needing it. I selected the download and install option and everything downloads fine, but when it starts to install, about halfwaythrough it randomly loses Internet connection and exits out of windows to the blue trouble shooting screen saying "Something went wrong with your PC and Windows needs to restart".

I tried several times to go back into Windows after that and try to reinstall the updates via the MSI Live 6, since they didn't get to finish, but it does the same thing every time. Now I don't know if it could be related to trying several times and there being residual corrupt/identical files?

So yeah those are the 2 main issues keeping me from using the PC; the graphics card display/adapter/driver issue, and losing Internet connection causing a crash in the middle of driver updates. Thank you to anyone who takes the time to read all this, I would really appreciate any help or advice.

And I thought putting the thing together was supposed to be the hard part :/

 

[tyler_55]

Okay so you are saying everything works now but when u download drivers it crashes and loses connection? Okay since you are using GeForce there are 2 ways of doing updates you can use the experience application or on the GeForce website try both. If that still doesn't work try unplugging the HDMI or Display Port or whatever you are using for your GPU and plug it into your integrated slot on the back of the PC, now boot everything up and try and download the drivers again, there may be a problem because it's SLI but I am not sure and if it downloads, then plug your GPU back in. Maybe that can solve your problem, just a suggestion.

Also I just noticed your using 2800MHz when your CPU only supports DDR4 2400MHz and 2133MHz this can ALSO be the problem as when you don't use the correct memory speed your PC can start to crash so maybe this is also the problem as well.

 

[Shmizer]

Okay so you are saying everything works now but when u download drivers it crashes and loses connection? Okay since you are using GeForce there are 2 ways of doing updates you can use the experience application or on the GeForce website try both. If that still doesn't work try unplugging the HDMI or Display Port or whatever you are using for your GPU and plug it into your integrated slot on the back of the PC, now boot everything up and try and download the drivers again, there may be a problem because it's SLI but I am not sure and if it downloads, then plug your GPU back in. Maybe that can solve your problem, just a suggestion.

Also I just noticed your using 2800MHz when your CPU only supports DDR4 2400MHz and 2133MHz this can ALSO be the problem as when you don't use the correct memory speed your PC can start to crash so maybe this is also the problem as well.

Yeah it only works when I disable the display adapter, and by work I mean the screen is no longer black after disabling the display adapter and resetting the pc. After disabling the display adapter, I still get the problem where the system loses Internet connection randomly and crashes when in the middle of installing driver updates from MSI Live 6

And regarding the 2800MHZ when my CPU only supports 2400-2133MHZ, what can I do about that?

 

[tyler_55]

Okay so you are saying everything works now but when u download drivers it crashes and loses connection? Okay since you are using GeForce there are 2 ways of doing updates you can use the experience application or on the GeForce website try both. If that still doesn't work try unplugging the HDMI or Display Port or whatever you are using for your GPU and plug it into your integrated slot on the back of the PC, now boot everything up and try and download the drivers again, there may be a problem because it's SLI but I am not sure and if it downloads, then plug your GPU back in. Maybe that can solve your problem, just a suggestion.

Also I just noticed your using 2800MHz when your CPU only supports DDR4 2400MHz and 2133MHz this can ALSO be the problem as when you don't use the correct memory speed your PC can start to crash so maybe this is also the problem as well.

Yeah it only works when I disable the display adapter, and by work I mean the screen is no longer black after disabling the display adapter and resetting the pc. After disabling the display adapter, I still get the problem where the system loses Internet connection randomly and crashes when in the middle of installing driver updates from MSI Live 6

And regarding the 2800MHZ when my CPU only supports 2400-2133MHZ, what can I do about that?

Okay right well maybe it'sthe RAM then, so you need to buy different RAM 8gb or 16gb it doesn't matter but you need the RAM to be DDR4 and it has to have a clock spped of 2133MHz or 2400MHz and I have seen your mobo another reason of problem amy be the placement of RAM you can't put it anywhere, read the manual and it should say above each RAM slot B_01 and B_02 (something along that line) you need to match them up so u can't putone in A_01 and one in B_01 they must be in the same e.g. 1 in A_01 and 1 in A_02.

 

[Shmizer]

Okay so you are saying everything works now but when u download drivers it crashes and loses connection? Okay since you are using GeForce there are 2 ways of doing updates you can use the experience application or on the GeForce website try both. If that still doesn't work try unplugging the HDMI or Display Port or whatever you are using for your GPU and plug it into your integrated slot on the back of the PC, now boot everything up and try and download the drivers again, there may be a problem because it's SLI but I am not sure and if it downloads, then plug your GPU back in. Maybe that can solve your problem, just a suggestion.

Also I just noticed your using 2800MHz when your CPU only supports DDR4 2400MHz and 2133MHz this can ALSO be the problem as when you don't use the correct memory speed your PC can start to crash so maybe this is also the problem as well.

Yeah it only works when I disable the display adapter, and by work I mean the screen is no longer black after disabling the display adapter and resetting the pc. After disabling the display adapter, I still get the problem where the system loses Internet connection randomly and crashes when in the middle of installing driver updates from MSI Live 6

And regarding the 2800MHZ when my CPU only supports 2400-2133MHZ, what can I do about that?

Okay right well maybe it'sthe RAM then, so you need to buy different RAM 8gb or 16gb it doesn't matter but you need the RAM to be DDR4 and it has to have a clock spped of 2133MHz or 2400MHz and I have seen your mobo another reason of problem amy be the placement of RAM you can't put it anywhere, read the manual and it should say above each RAM slot B_01 and B_02 (something along that line) you need to match them up so u can't putone in A_01 and one in B_01 they must be in the same e.g. 1 in A_01 and 1 in A_02.

Okay that makes sense, thanks.

And regarding the motherboard placement, I followed the manual and installed the 2 sticks into the appropriate slots.

Any other ideas?

 

[tyler_55]

Okay so you are saying everything works now but when u download drivers it crashes and loses connection? Okay since you are using GeForce there are 2 ways of doing updates you can use the experience application or on the GeForce website try both. If that still doesn't work try unplugging the HDMI or Display Port or whatever you are using for your GPU and plug it into your integrated slot on the back of the PC, now boot everything up and try and download the drivers again, there may be a problem because it's SLI but I am not sure and if it downloads, then plug your GPU back in. Maybe that can solve your problem, just a suggestion.

Also I just noticed your using 2800MHz when your CPU only supports DDR4 2400MHz and 2133MHz this can ALSO be the problem as when you don't use the correct memory speed your PC can start to crash so maybe this is also the problem as well.

Yeah it only works when I disable the display adapter, and by work I mean the screen is no longer black after disabling the display adapter and resetting the pc. After disabling the display adapter, I still get the problem where the system loses Internet connection randomly and crashes when in the middle of installing driver updates from MSI Live 6

And regarding the 2800MHZ when my CPU only supports 2400-2133MHZ, what can I do about that?

Okay right well maybe it'sthe RAM then, so you need to buy different RAM 8gb or 16gb it doesn't matter but you need the RAM to be DDR4 and it has to have a clock spped of 2133MHz or 2400MHz and I have seen your mobo another reason of problem amy be the placement of RAM you can't put it anywhere, read the manual and it should say above each RAM slot B_01 and B_02 (something along that line) you need to match them up so u can't putone in A_01 and one in B_01 they must be in the same e.g. 1 in A_01 and 1 in A_02.

Okay that makes sense, thanks.

And regarding the motherboard placement, I followed the manual and installed the 2 sticks into the appropriate slots.

Any other ideas?

No that should be all good just buy the new RAM and place it correctly and it shouldn't crash.