Display Issues - Goes Black then turns off (EventViewer logs included)

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makem2203

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Oct 7, 2015
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Hi,

TL;DR Version:

Monitors goes black randomly after upgrading to windows 10, tried usual troubleshooting stuff nothing resolves this.

LONG Version:

I've been having this issue for the past week.

It all started when I was running Windows 7. I'd be doing nothing special and it would just freeze randomly, my entire PC would be unresponsive and I'd have to do a Hard Reset.

This happened a few times, nothing seemed to have caused this... and I had no idea what was the issue. Then my Windows 10 Notification popped up and said I'm ready to upgrade so I did. Thinking that it may solve the issue (Despite this issue, I was wanting to upgrade anyhow for the DX12 support and thought I may get lucky and it would solve the freezing issue)

So I spent a day upgrading and installing all the latest drivers for Windows 10 Pro.

After finally finishing all of this, I started to browse internet, check emails usual stuff. Nothing seemed to be wrong. I was getting used to Windows 10 this day and didn't do anything special, I also didn't experience the issue I had the other day on Windows 7 with the screen freezing was quiet pleased.

Then next day I started watching a movie... around an hour into it both of my screens went blank. Then turned off (changed to a orange light) then came on again (white light) with the no signal notification displayed on both monitors; what you get when you unplug them.

I thought how odd. As, I could still hear the Movie playing on my Headset.

So I tried to unplugging my monitors in again and nothing. Still no signal. In the end, I did a hard reset and tried to troubleshoot it but to no avail.

Now, fast forward 4 days and I was trying every solution posted on websites Google found for me. but nothing has worked, I'm plagued by this issue and have no idea what to do further.

I tried the following things:
-Un-installing drivers
-Reinstalling drivers

-Disabling all of Nvidia's default Install stuff and just installing the GFX Driver

-Using DDU http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
then reinstalling GFX Drivers.

-I've cleaned out my machine checked all capacitors on Motherboard and on GFX Card

-Ran a Stress tester and got a max temp of 72c on GFX Card using FurMark.
Had no isssues during this test, no problems at all with display.

-Checked Event Viewer and noticed something... I've got a large amount of 'Warnings' for 'Display' so tried to google this error and nothing came out of it. Just lots of threads of people saying use XXX Version of drivers & will work.

-Tried certain verisons of the GFX Drivers black screen on all.

-Driver Versions i've tried and still goes black on: 353.62, 355.60, 355.82, 355.98 & 358.50.

So I'm at wits end and have no idea how to go forward with this.... any help given is much appreciated as always.

My PC Specs:
Windows 10 Pro 64-Bit
CPU: Intel Quad 2 Core CPU Q6600 @ 2.4GHz
RAM: 8GB
GFX Card: ASUS Geforce GTX 670 4GB VRAM.

Currently installed GFX Driver: 358.50 (released today 07/10/2015)

Event Viewer Log:

8:27:00pm Display went off

8:30:56pm I restarted machine as was unable to get display working.

http://www.solidfiles.com/d/2e2d1304eb/




 
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Hi,

I've done as you asked Darkbreeze, and Uninstalled previous Driver using DDU & then installed Version 355.60. I am testing now.. and will let you know if it Black Screens again. Thanks for helping me! :)
 
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So after 12 minutes in-game, My Screens went black as usual however this time shortly after they turned off my pc and then restarted on it's own!

Normally, it just sits idle untill I restart the machine with the power button. But did it on it's own this time.

Got following error around the time of restart in Event viewer:

Critical 07-Oct-15 11:59:04 PM Kernel-Power 41 (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Error 07-Oct-15 11:59:11 PM EventLog 6008 None
The previous system shutdown at 11:31:39 PM on ‎10/‎7/‎2015 was unexpected.

So yeah, not sure..
 
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Jesus. How old is that unit? The last review and reference to it I can find is from 2007. Even the very best modern power supplies on the market are on average only intended for about five years of use, and that has 8 years under it's belt if it's age is as I think it is.
 
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I built this myself, when I was around 17 years old. I am now 24, almost 25 and yes that would be around 8 years.

Over the years, I've just been upgrading it.

Are you suggesting my PSU could be bad, and would need replacing to solve this issue?

Is there any 'tests' I can do, to ensure this is the problem? As I don't want to start shedding out money for components that do not need replacing. Thanks.
 
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Any 8 year old PSU needs to be replaced whether it's the problem or not. At that age there has been enough electrical degradation that at some point in the near future it's going to "lose it's marbles" and take something out with it, or just fail altogether. I'd replace it either way if you value the rest of your hardware and there is a very good chance that it might be the source of your troubles anyhow.

Download HWinfo (NOT HWmonitor or Open hardware monitor) and run "sensors only". If you get a message about a potentially damaging sensor asking if you want to disable the reading of THAT sensor, when you run the program, agree to disable it. You will probably not get that message, but some chipsets trigger it in some cases. Take screenshots of the sensors window and post as follows.



How to post images of hardware or test results in order to help with troubleshooting.

In order to help you, it's often necessary to SEE what's going on, in the event one of us can pick something out that seems out of place, or other indicators that just can't be communicated via a text only post. In these cases, posting an image of the HWinfo sensors or something else can be extremely helpful. Here's how:

*How to post images in Tom's hardware forums



Run HWinfo and look at system voltages and other sensor readings.

Monitoring temperatures, core speeds, voltages, clock ratios and other reported sensor data can often help to pick out an issue right off the bat. HWinfo is a good way to get that data and in my experience tends to be more accurate than some of the other utilities available. CPU-Z, GPU-Z and Core Temp all have their uses but HWinfo tends to have it all laid out in a more convenient fashion so you can usually see what one sensor is reporting while looking at another instead of having to flip through various tabs that have specific groupings.

After installation, run the utility and when asked, choose "sensors only". The "main" window options have some use but in most cases everything you need will be located in the sensors window. If you're taking screenshots to post for troubleshooting, it will most likely require taking three screenshots and scrolling down the sensors window between screenshots in order to capture them all.

*Download HWinfo
 
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Hi,

Thanks for getting back to me. I understand your point about it being an 'old' PSU - However, I'm actually in the process of finding a new place to live. And well, I'd much rather spend that £150 on Agent fees than a new PSU. I have taken the pictures of HWiNFO for you, as requested:

WUAYISE.png

1TxseAG.png

I5h9LQT.png


The above is the entire list of sensors on that program. I'm not really sure what to look for, so I'll leave it the expert. 😉

Just so I fully understand what you mean by 'damaging' in your last post; If I was to continue using this PSU in it's current state with the power issues I seem to be experiencing is there a chance it could indeed 'kill' the rest of my computer, such as my Motherboard/RAM/CPU/HDDs?

Thanks again for all your continued support and help!
 
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All old or low quality power supplies, and indeed any "cheap" PSU, offers at least SOME potential for damage to other components, or "killing" them, yes. The lower the quality of the unit, the more likely it is. In your case, the risk is not high and your idle specs look fine. Can you take those screenshots again with the system under a full stress load by running Furmark. What the PSU readings are at idle are often much different than when a load is applied.

Open HWinfo, minimize it, run Furmark, bring the HWinfo screen back up and take a screenshot of the voltages. Just one should be fine. Make sure it is the same as the second one in your screenshots that shows the +3, +5 and +12v voltages. Or you can do all three again too, can't hurt.
 
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Hi Darkbreeze,

Thanks again for getting back to me so promptly!

Here is a screenshot of the HWiNFO after running Furmark for 10 minutes.

deYsdiN.png


So if you think it is indeed my PSU causing this issues, what PSU would you recommend I obtain for the best quality vs price?

Many thanks :)
 
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Your PSU voltages under load look fine. While it's still possible there is an issue with the PSU, from those sensor readings it looks fine at least on the surface anyhow. If you're in doubt at all, you can test it using the following method if you have access to, or can purchase, a basic voltage test meter.

https://www.youtube.com/watch?v=ac7YMUcMjbw


Just due to the age of the unit though, I'd recommend planning to replace it as soon as you are able to, as a precaution if nothing else. Stick to Tier 1 or Tier 2 units here:

http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html


Since your problem existed prior to installing Windows 10 I don't think it's a driver issue. I think it's likely you have a GPU card or motherboard issue. My money would normally be on the GPU card, due to it's age, but since the motherboard is rather old as well, it could go either way. I'm still betting GPU card and the only way to definitively make that determination would be to try another known good GPU card, do a clean install of IT'S drivers, and see if the problems remain.
 
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Thanks for your advise and expertise. :)

First I think I am going to go through and put my old Nvidia 9800s back in. Maybe just one to test, as I know these work. I upgraded 2 years ago to the 670 card I currently am using.

Do you think while I'm testing with the 9800 Card with the system, if not using the same Dual monitors setup I am on the 670 could change the testing? Or effect the symptoms?

As at the moment I am using 1 DVI port and 1 HDMI on the 670 - But my 9800 card only has DVI and VGA I think.

I will also test my PSU as you suggested and so kindly provided me with a nice video on how to do this. I actually have a Multi-Meter in my draw, I used to use for work!

I'll post back soon and let you know how I got on. Also on a side note I finally signed the paper work so now have a place to move in to at last!! Can't wait to get in now lol!

Thanks again Darkbreeze for all your help so far, you've been a Champion, mate. :)
 
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No problem. I enjoy this kind of thing, well, I don't enjoy that people have troubles, but helping them resolve them anyhow.

If you change the monitor configuration, and something changes, then you know that perhaps it's related to those. I'd try just a single 9800 rather than both so you can have just basic graphics capability that should still be sufficient for watching video and basic gaming. If the problem disappears, entirely, you know it's most likely the GPU card. If you still have a problem, try the other 9800, if you still have a problem, get a new motherboard. There could still be a PSU issue, as sometimes these things are just intermittent and no amount of testing can recreate the variables that occur, well, whenever the problem happens, but usually you can figure something out by eliminating things that are NOT bad, and narrow it down to at least a choice between two things. Sometimes it's just a crapshoot without expensive testing equipment. Sometimes even then. I'm pretty sure it's your GPU card or motherboard, but just to be completely fair, I have seen a few instances where a CPU caused similar problems and even RAM.

You might want to run Memtest86+ on the RAM just to cover all the bases. I'd suggest seven full passes and ignore any test 13 failures (Hammer test) because most modules, even brand new ones, fail that test.
 
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Hi Darkbeeze,

I did as you suggested- I ran "Memtest86+" using Hirens BootCD. See following image (I left it on for 11 hours but couldn't any longer as had to head to bed):

MSHg4Vh.jpg


I'm going to try the old GFX Card tomorrow on a game and see if it happens again.

Thanks Darkbreeze.

 
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Hey Darkbreeze.

I installed my old 9800 GTX+ into my Tower this morning.. and it's been running fine all day.

I've done multiple things such as watched Youtube, Movie and even played ARK on VERY low settings xD

And yeah, no issues with Display at all.

So I'm leaning towards it being an Hardware issue with my GFX Card.

However, before getting hold of a new GFX Card - I think it's worth me trying the 670GTX on a Fresh Install of Windows10. As, I previously upgraded from 7. Could do with a fresh start anyhow.

Will post back to let you know if my issue re-occurs on the Fresh Install.

Thanks.
 
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So, I put my 670GTX back in and reinstalled Windows 10 on PC after formatting and then reinstalled all drivers needed.

Was running for around 3 hours and while I was browsing imgur, it happened again.

Displays went to standby (orange light) and could still hear music/teamspeak3.

Had to shut down machine with power button, as it didn't Auto Restart like it has done before after 30 seconds of this happening.

LdWwcbS.png


Do you think this = new GFX Card? 🙁

P.s.

I've been browsing the Nvidia forums and found other people are having my exact issue! : https://forums.geforce.com/default/topic/861347/geforce-700-600-series/periodically-the-display-enters-sleep-mode-and-will-not-wake-without-computer-reboot/?offset=7#4693456
 
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After you put the 670 back in, did you run the DDU again and then install the 355.60 driver, which seems to have better compatibility with the older cards?

If you don't run the DDU or manually turn off the automatic driver updating after doing a clean windows install, then Windows 10 will automatically change drivers as it sees fit according to what's currently on the windows update servers and that may not be the best driver or even a fully compatible driver in some cases.
 
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Hi Darkbreeze;



"After you put the 670 back in, did you run the DDU again and then install the 355.60 driver, which seems to have better compatibility with the older cards?" -Yes I did as you mentioned, however after around 30 minutes after doing so it turned monitors off again.

I restarted, and checked in the Nvidia Control Panel > then clicked on " System Information".

In the "Graphics card information" panel, it stated I was still using the 355.60 Driver. So I know Windows didn't install the 'newest' version.

I have given my 670GTX Card to a friend at work, to try on his rig. I should hear back from him Sunday or Monday and will find out if it is happening to him as well.

Thanks.
 
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