Display Issues - Goes Black then turns off (EventViewer logs included)

[makem2203]

Hi,

TL;DR Version:

Monitors goes black randomly after upgrading to windows 10, tried usual troubleshooting stuff nothing resolves this.

LONG Version:

I've been having this issue for the past week.

It all started when I was running Windows 7. I'd be doing nothing special and it would just freeze randomly, my entire PC would be unresponsive and I'd have to do a Hard Reset.

This happened a few times, nothing seemed to have caused this... and I had no idea what was the issue. Then my Windows 10 Notification popped up and said I'm ready to upgrade so I did. Thinking that it may solve the issue (Despite this issue, I was wanting to upgrade anyhow for the DX12 support and thought I may get lucky and it would solve the freezing issue)

So I spent a day upgrading and installing all the latest drivers for Windows 10 Pro.

After finally finishing all of this, I started to browse internet, check emails usual stuff. Nothing seemed to be wrong. I was getting used to Windows 10 this day and didn't do anything special, I also didn't experience the issue I had the other day on Windows 7 with the screen freezing was quiet pleased.

Then next day I started watching a movie... around an hour into it both of my screens went blank. Then turned off (changed to a orange light) then came on again (white light) with the no signal notification displayed on both monitors; what you get when you unplug them.

I thought how odd. As, I could still hear the Movie playing on my Headset.

So I tried to unplugging my monitors in again and nothing. Still no signal. In the end, I did a hard reset and tried to troubleshoot it but to no avail.

Now, fast forward 4 days and I was trying every solution posted on websites Google found for me. but nothing has worked, I'm plagued by this issue and have no idea what to do further.

I tried the following things:
-Un-installing drivers
-Reinstalling drivers

-Disabling all of Nvidia's default Install stuff and just installing the GFX Driver

-Using DDU http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
then reinstalling GFX Drivers.

-I've cleaned out my machine checked all capacitors on Motherboard and on GFX Card

-Ran a Stress tester and got a max temp of 72c on GFX Card using FurMark.
Had no isssues during this test, no problems at all with display.

-Checked Event Viewer and noticed something... I've got a large amount of 'Warnings' for 'Display' so tried to google this error and nothing came out of it. Just lots of threads of people saying use XXX Version of drivers & will work.

-Tried certain verisons of the GFX Drivers black screen on all.

-Driver Versions i've tried and still goes black on: 353.62, 355.60, 355.82, 355.98 & 358.50.

So I'm at wits end and have no idea how to go forward with this.... any help given is much appreciated as always.

My PC Specs:
Windows 10 Pro 64-Bit
CPU: Intel Quad 2 Core CPU Q6600 @ 2.4GHz
RAM: 8GB
GFX Card: ASUS Geforce GTX 670 4GB VRAM.

Currently installed GFX Driver: 358.50 (released today 07/10/2015)

Event Viewer Log:

8:27:00pm Display went off

8:30:56pm I restarted machine as was unable to get display working.

http://www.solidfiles.com/d/2e2d1304eb/

 

[makem2203]

Hi Darkbreeze.

I have a feeling your are correct, regarding this issue being related to my PSU/Motherboard.

I've been using my 9800GTX+ all night, and after 2-3 hours, got a BugCheck.

Here is the .DUMP file in WinDbg:

If you were a betting man, Darkbreeze- Which would you replace first? PSU or Motherboard? (considering MOBO means new CPU & RAM).

Thanks.

 

[Darkbreeze]

I don't see any mention of you having done so, so the first thing I'd do is perform a clean install of the OS. The upgrades are problematic and historic numbers of users have had unresolvable issues after upgrading. So do the clean install, then run the DDU AGAIN, even though you just did a clean install, and then install the latest GPU card drivers and re-try your new GPU card.

http://www.tomshardware.com/faq/id-2784691/ditch-problematic-win10-upgrade-replace-clean-install.html


GPU card clean install (Do this after doing a clean install of the OS):

http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html


If you still have the same issue after doing both those things consecutively, then it's a motherboard or PSU issue.

 

[makem2203]

Hi Darkbreeze,

Thanks again for getting back to me.

Yeah, I already have done what you suggested. (I actually even followed that guide you mentioned in your last post)

Fresh Install Windows10>DDU>Latest Drivers and still this persistent issue.

I think I'm going to make do, despite these issue until I move and can afford to buy a new PSU/MOBO/CPU.

I'll post back, once I install the new Components one at a time and test. So will find out the root cause - just out of curiosity and maybe to help other people.

Regards,

makem.

 

[Darkbreeze]

I'd replace that power supply straight away and right off the bat since it's a suspect model anyhow, and if that doesn't cure what ails you, then perhaps wait until you move to do the motherboard, but of course that's your decision and entirely dependent on what finances allow. Either way, let me know if you need help or just to say what you found. Good luck makem.

 

[makem2203]

Hi Darkbreeze.

Thanks for your last reply.

I'm looking at first buying a new PSU and am a bit lost.

When I first made this PC, my initial understanding was more WATTs the better. However, obviously this isn't the case...

I've done some research into PSU on google and after reading through http://www.tomshardware.co.uk/forum/id-2547993/psu-tier-list.html but am still a bit lost as to what would be a 'good' PSU for my self, taking into consideration I only have a 670GTX+ and 1 SSD+2HDD's.

What would you recommend as far as Wattage and Brand goes?

Thanks,

Makem.

 

[Darkbreeze]

For the GTX 670 500w, if it's a good, reliable unit, is what's recommended. However, considering you may upgrade or replace that at some point, I'd recommend something with a little more capacity and definitely a more reliable model than what you currently have.

These are very informative as well and I recommend you watch/read them even if they seem boring:

https://www.youtube.com/watch?v=uRBu5egS6Ig

http://www.tomshardware.com/reviews/low-cost-psu-pc-power-supply,2862.html


For you, the currently least expensive model I'd want to pair with that unit, keeping in mind that it might not be sufficient if you go with a higher tiered card at some point, would be this 750w EVGA unit which is built by Super Flower for EVGA, is semi-modular, based on the Super Flower Golden Green platform and is only 59.99 AFTER the mail in rebate:

PCPartPicker part list / Price breakdown by merchant

Power Supply: EVGA 750W 80+ Bronze Certified Semi-Modular ATX Power Supply ($80.99 @ SuperBiiz)
Total: $80.99
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2015-10-20 12:47 EDT-0400



My second choice would probably be this unit:

PCPartPicker part list / Price breakdown by merchant

Power Supply: XFX TS 550W 80+ Gold Certified ATX Power Supply ($64.99 @ Amazon)
Total: $64.99
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2015-10-20 12:50 EDT-0400