Question Logitech Transceiver and USB 3.0

[LGLDSR73]

Bear with me please.

I was a Network Administrator for 43 years: Lockheed, Raytheon and Qualcomm. I have deployed hundreds of Servers from the box to the Racks. I have a Grandson starting college in a few weeks, so I purchased him a Lenovo Laptop Workstation. These were used by the 200 Engineers for which I was sole support for at Qualcomm who were finalizing and fine-tuning development of 5G, albeit the Server Infrastructure was HP, There's a point to this.

In setting up this Thinkpad I have never run into such petty and stupid issues that are really testing my patience.

I purchased him a Logitech MK540 Keyboard and Mouse. Simple enough to setup: plug the Transceiver into the USB port, load the software and done. NOT. Logitech in their wisdom apparently never realized that the USB 3.0 port and the 2.4GHz of the Transceiver collide. Symptoms include though not limited to jerky mouse movements, freezing cursor, up to complete disconnection of the Mouse. It's impact on the Keyboard, or so I have read, are buffered keystrokes. Again, some have this problem and some do not.

From reading on the Internet, the fix is a USB 2.0 cable to put distance from the Transceiver and the 3.0 Port. Transceiver in one end, the other into the USB 3.0 port. Some people have had no problem without the cable, others have. Several have mentioned that Logitech will send the cable for free.

Has anyone here experienced these issues with the Logitech Mouse and/or Keyboard with the Transceiver in a USB3.0 Port?

Many thanks,

Lyman

 

[Lutfij]

What is the model and SKU to your Lenovo laptop?

When you say some people, are we talking about them owning the same exact laptop as you're working with? I ask this since internals for different brands and SKU's of laptops will vary layout wise. The issue could very well be the dongle's proximity to the networking adapter or the dongle being sub par in manufacturing quality. You can test out the former by disabling or removing the wireless networking adapter from the laptop and seeing if the issue persists.

Has anyone here experienced these issues with the Logitech Mouse and/or Keyboard with the Transceiver in a USB3.0 Port?
I've experienced this on Logitech devices, to the point I stopped using them entirely. I gave up on them since 2015.

Moved thread from Components section to Computer Peripherals section.

 

[Ralston18]

Will add the suggestion to just try any USB extension cables that happen to be available. Adds distance at least....

= = = =

I have one desktop using a Logitech dongle in a rear USB 2.0 port and a second desktop using a Logitech dongle in a front USB 3.0 port.

Both systems are using the Logitech K540 keyboard and M310 Mouse combo sets. No port related problems noted.

I have had more problems with the Logitech drivers and their other software that get bundled in. I avoid installing anything that is not absolutely necessary there.

[ Especially so for anything "web-based" and that holds for all hardware and software.]

As a side issue the keyboard's lettering wears off very fast. I got one keyboard replaced via a discount when I raised the problem with Logitech. Had to send photos first and found a credit card reference to prove purchase.

Once the present keyboards and/or mice become problematic it is unlikely that I will be buying Logitech again.

 

[LGLDSR73]

Will add the suggestion to just try any USB extension cables that happen to be available. Adds distance at least....

= = = =

I have one desktop using a Logitech dongle in a rear USB 2.0 port and a second desktop using a Logitech dongle in a front USB 3.0 port.

Both systems are using the Logitech K540 keyboard and M310 Mouse combo sets. No port related problems noted.

I have had more problems with the Logitech drivers and their other software that get bundled in. I avoid installing anything that is not absolutely necessary there.

[ Especially so for anything "web-based" and that holds for all hardware and software.]

As a side issue the keyboard's lettering wears off very fast. I got one keyboard replaced via a discount when I raised the problem with Logitech. Had to send photos first and found a credit card reference to prove purchase.

Once the present keyboards and/or mice become problematic it is unlikely that I will be buying Logitech again.

"I avoid installing anything that is not absolutely necessary there." SMART. Many thanks, Lyman

 

[LGLDSR73]

What is the model and SKU to your Lenovo laptop?

When you say some people, are we talking about them owning the same exact laptop as you're working with? I ask this since internals for different brands and SKU's of laptops will vary layout wise. The issue could very well be the dongle's proximity to the networking adapter or the dongle being sub par in manufacturing quality. You can test out the former by disabling or removing the wireless networking adapter from the laptop and seeing if the issue persists.

Has anyone here experienced these issues with the Logitech Mouse and/or Keyboard with the Transceiver in a USB3.0 Port?
I've experienced this on Logitech devices, to the point I stopped using them entirely. I gave up on them since 2015.

Moved thread from Components section to Computer Peripherals section.

 

[LGLDSR73]

Many thanks. The system is a ThinkPad P1 Gen 6 Intel (16″) Mobile Workstation. Of the complaints I've read I do not recall anyone mentioning any given brand, model number or SKU.

From Logitech, referring to the MK270 but stating the overall problem: They assume you will have both USB 2.0 and 3.0 resident on your system.

And from the Web: "Logitech wireless devices, particularly those using the Unifying Receiver, can experience issues when connected to USB 3.0 ports due to potential radio frequency interference. This interference can cause lag, erratic behavior, or even make the device appear inoperable. Moving the receiver to a USB 2.0 port, using a USB extender, or ensuring proper device pairing can help mitigate these problems."

"You can test out the former by disabling or removing the wireless networking adapter from the laptop and seeing if the issue persists."

You are correct, I could. Disabling it, sure. Removing it, no. I had 43 years of Break-Fix and those days are done and over with. I'll send it back to Amazon and go with another brand.

Thanks for your input!

Best,
Lyman


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