Apr 18, 2021
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Hi!
So I have an Acer Predator Helios 300 (2018) laptop and a Benq XL2411P 144 Hz monitor but I couldn't use the supported refresh rate because of my cable. I got recommended an adapter that can support 144 Hz but now I can't display scale, I can only GPU scale it. Is there a workaround so I can display scale again?
Adapter - https://www.amazon.com/gp/product/B08FCHQXSQ/
 

Ralston18

Titan
Moderator
How were and where were you viewing scale beforehand?

And you want to always be able to see resolution and/or % scale?

Instead of needing to use "WIN" + "I" > System > Display to see the settings - is that correct?
 
Apr 18, 2021
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How were and where were you viewing scale beforehand?

And you want to always be able to see resolution and/or % scale?

Instead of needing to use "WIN" + "I" > System > Display to see the settings - is that correct?
I think we're thinking of different things... First I would open up NVIDIA Control Panel then I would press the "Adjust Desktop Size And Position". Then under "Perform scaling on:" I would choose Display but now it only shows GPU.
 

Ralston18

Titan
Moderator
Are you able to run Powershell?

In the "Type here to search" box type (without quotes) "Powershell".

In the Powershell Window enter the following cmdlet at the PS> prompt

Get-WmiObject -Class Win32_DesktopMonitor | Select-Object ScreenWidth,ScreenHeight

(You should be able to copy and paste the line.)

The results should look something like the following:

PS C:\Users\XXXX > Get-WmiObject -Class Win32_DesktopMonitor | Select-Object ScreenWidth,ScreenHeight

ScreenWidth ScreenHeight
----------- ------------

1920 1080



Where XXXX should be your user name.

What values do you see and what values do you expect?

If you make changes does the cmdlet show the changes?
 
Apr 18, 2021
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I did the PowerShell thing three times. Once with my native resolution which is 1920x1080 and it said 1920 1080. And then I did with a random resolution which is 1280x720 and it still said 1920 1080. Then I switched cables and did with my old cable which works with display scaling. I set the resolution to 1680x1050 and now it said 1680 1050. I attached an Imgur link. View: https://imgur.com/a/xDcekrw
 

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