Download speeds low.

[Toucanator]

Hi guys, so I bought a new desktop computer from https://www.pcspecialist.co.uk/ and it arrived a few days ago. it did not have a wireless adapter so i decided to buy a USB adapter which (I was told) is the fastest at 300Mbps. My download speed fluctuates between 0.1 - 0.5 Mbps (megabits) on this new computer, according to this website http://gadgetshow.channel5.com/adv/broadbandspeedtest. Also my computer's internet is incredibly slow and shows network error when I try to download anything. On my laptop, my download speed is around 6.5Mbps and does not have a slow internet. Me and my family are very frustrated as we have just spent £700 on a computer(including desk, chair, adapter, monitor etc) that isn't doing anything, not to mention the fact that we have no idea what is going on. If you do decide to answer please keep it simple because I'm only fifteen and I have no clue how all this works.
Thankyou -Sam

 

[jimasek]

Model of this wireless card is? If you have Windows OS please install inSSIDer application and check signal level from your main router. I like to see screen shot from NETWORK tab.

 

[Toucanator]

Model of this wireless card is? If you have Windows OS please install inSSIDer application and check signal level from your main router. I like to see screen shot from NETWORK tab.

The wireless card is a Blenkin Surf N300 USB wireless micro adapter, (id thats what you're talking about) and sorry to sound dumb but what is a windows OS?

 

[jimasek]

Kind of operating system on your computer.

 

[Toucanator]

Kind of operating system on your computer?

i have a windows 8.1 computer, and it says that inSSIDer cost money? [update] also, there is no chance of me installing anything because it shows network error

 

[jimasek]

You have to download older version (for example 3).

 

[Toucanator]

You have to download older version (for example 3).

As I said it didnt let me download it, just 'Network error'

 

[jimasek]

just 'Network error'

Can you see it when you download?

 

[Toucanator]

just 'Network error'

Can you see it when you download?

im not sure what you mean, but i can see it downloading on my google chrome browser, and it suddenly stops and says network error next to the download icon

 

[jimasek]

Blenkin Surf N300 USB

Do you have latest drivers for this wireless card?

 

[Toucanator]

yes i do, i've also tried rolling back the driver and reinstalling it, that did nothing.

 

[jimasek]

In product specification I can see:

PC running Windows® XP (SP3 or greater), Windows Vista®, or Windows 7

Maybe here is main problem. Driver software doesn't support Winodows 8.1

 

[Toucanator]

In product specification I can see:

PC running Windows® XP (SP3 or greater), Windows Vista®, or Windows 7

Maybe here is main problem. Driver software doesn't support Winodows 8.1

oh, does this mean i have the wrong wireless adapter all together?

 

[jimasek]

In product specification I can see:

PC running Windows® XP (SP3 or greater), Windows Vista®, or Windows 7

Maybe here is main problem. Driver software doesn't support Winodows 8.1

oh, does this mean i have the wrong wireless adapter all together?

http://www.belkin.com/us/p/P-F7D2102/

I'm not sure for 100% but I can't see support for WINDOWS 8.1

 

[Toucanator]

Neither do I, well i guess thats the problem, so thanks for your help jimasek and thankyou for being patient with me haha

 

[jimasek]

Call to Belkin support and ask about it (cooperation Blenkin Surf N300 USB with Windows 8.1)

 

[Toucanator]

Call to Belkin support and ask about it (cooperation Blenkin Surf N300 USB with Windows 8.1)

No need. I looked on the side of the box for the adapter and it said the same as on the website, my mistake of course, thanks for your time