[SOLVED] DPC WATCHDOG VIOLATION when using After Effects

[Kryssen]

So I've been having this issue for months now.
My computer will freeze and give me the Blue Screen with the Stop Code "PC WATCHDOG VIOLATION".
I ended up having to do a clean install of Windows 10 on my computer(but that's a long story). Afterwards I hoped this would have fixed the issue, but it is happening again. The crashes happens most frequently when I try using Adobe After Effects.

Here are the specs for my current computer:

Processor: Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz
RAM: 32.0 GB (31.9 GB usable)
Power Supply: ADATA XPG PYLON 550 W 80+ Bronze Certified ATX Power Supply
Motherboard: ASRock B560M PRO4 LGA 1200 Intel B560 SATA 6Gb/s Micro ATX Intel Motherboard
Hard Drive: Silicon Power 256GB SSD 3D NAND A55 SLC Cache Performance Boost SATA III 2.5" 7mm (0.28") Internal Solid State Drive (SP256GBSS3A55S25)
GPU: MSI Gaming GeForce GTX 1060 ARMR 6G OCV1

Memory Dumps:
https://www.dropbox.com/s/apoqzjdodia2jjr/011422-9156-01.dmp?dl=0

https://www.dropbox.com/s/2fj1nd9l9ip2aqd/011522-5218-01.dmp?dl=0

https://www.dropbox.com/s/n5ztsxady9rcf0y/011522-7812-01.dmp?dl=0

https://www.dropbox.com/s/rrkgdimo0fa51ui/011522-7906-01.dmp?dl=0

https://www.dropbox.com/s/81hcem8k8wtxcoo/011522-7984-01.dmp?dl=0

Here are the solutions I have tried, but have NOT worked:
-Updating the SATA AHCI Controller driver.
-Disconnecting external harddrives.
-Command prompt CHKDSK (Checking disks for errors)

If anyone has any suggestions or would like some more information, please let me know.

 

[kerberos_20]

DPC is Deffered Procedure Calls which is ISR/DPC/IRQL related (the way how tasks/drivers, talks with CPU)
you will need to upload memory dumps top see that stack trace logs to find out more

in most cases its driver bug

 

[Kryssen]

DPC is Deffered Procedure Calls which is ISR/DPC/IRQL related (the way how tasks/drivers, talks with CPU)
you will need to upload memory dumps top see that stack trace logs to find out more

in most cases its driver bug

I've uploaded my memory dumps to DropBox:

https://www.dropbox.com/s/apoqzjdodia2jjr/011422-9156-01.dmp?dl=0

Dropbox

www.dropbox.com

https://www.dropbox.com/s/n5ztsxady9rcf0y/011522-7812-01.dmp?dl=0

Dropbox

www.dropbox.com

https://www.dropbox.com/s/81hcem8k8wtxcoo/011522-7984-01.dmp?dl=0

 

[kerberos_20]

011422-9156-01.dmp -> USBXHCI.SYS -> SW\{96E080C7-143C-11D1-B40F-00A0C9223196}\{3C0D501A-140B-11D1-B40F-00A0C9223196} (microsoft streaming service proxy)
011522-5218-01.dmp -> netr28ux.sys -> SW\{96E080C7-143C-11D1-B40F-00A0C9223196}\{3C0D501A-140B-11D1-B40F-00A0C9223196} (microsoft streaming service proxy)
011522-7812-01.dmp -> win32kbase.sys -> USB\VID_1532&PID_008C\6&315f9783&0&4 (razer deathadder)
011522-7906-01.dmp -> afd.sys -> SW\{96E080C7-143C-11D1-B40F-00A0C9223196}\{3C0D501A-140B-11D1-B40F-00A0C9223196} (microsoft streaming service proxy)
011522-7984-01.dmp -> ntkrnlmp.exe -> USB\VID_056A&PID_003F\7&10a623e9&0&1 (wacom tablet)

so bsod related to network and usb drivers, hope this helps you find out culprit

 

[kerberos_20]

just googled that wifi adapter, it appears to be using USB...most likely its that culprit
easy way to find out is to disconnect it

 

[Kryssen]

just googled that wifi adapter, it appears to be using USB...most likely its that culprit
easy way to find out is to disconnect it

Yes I do have a USB wifi adapter.
I tried using After Effects with it disconnected.
It blue screened again, but with a different Error code: "KERNEL SECURITY CHECK FAILURE".

Memory Dump:

011622-5906-01.dmp

Shared with Dropbox

www.dropbox.com

 

[kerberos_20]

Yes I do have a USB wifi adapter.
I tried using After Effects with it disconnected.
It blue screened again, but with a different Error code: "KERNEL SECURITY CHECK FAILURE".

thats a file corruption error
run dism and sfc tools in cmd with admin rights

DISM /Online /Cleanup-Image /RestoreHealth
SFC /scannow
chkdsk c: /f

 

[Kryssen]

thats a file corruption error
run dism and sfc tools in cmd with admin rights

DISM /Online /Cleanup-Image /RestoreHealth
SFC /scannow
chkdsk c: /f

Thank you for the instructions, I followed them and my computer stated it found and fixed some things. Afterwards, tested After Effects once more.
Sadly, I had another Blue Screen, only this was the Error code: "PAGE FAULT IN NONPAGED AREA".

Memory Dump:
https://www.dropbox.com/s/5b5utepfdxfvuxy/011622-9000-01.dmp?dl=0

 

[kerberos_20]

Thank you for the instructions, I followed them and my computer stated it found and fixed some things. Afterwards, tested After Effects once more.
Sadly, I had another Blue Screen, only this was the Error code: "PAGE FAULT IN NONPAGED AREA".

Memory Dump:
https://www.dropbox.com/s/5b5utepfdxfvuxy/011622-9000-01.dmp?dl=0

this one is a bit harder to catch
id start with memtest to see if BSOD comes from unstable system RAM

then you probably first need to backup your PC first (do a fresh system restore point), then use driver verifier
https://answers.microsoft.com/en-us...behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983
here is a guide on how to use driver verifier, you should use it only when you try to catch bad driver, you shouldnt use it while working on something (unless you want to loose your unfinished work)
once done, dont forget to disable verifier

 

[Kryssen]

this one is a bit harder to catch
id start with memtest to see if BSOD comes from unstable system RAM

then you probably first need to backup your PC first (do a fresh system restore point), then use driver verifier
https://answers.microsoft.com/en-us...behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983
here is a guide on how to use driver verifier, you should use it only when you try to catch bad driver, you shouldnt use it while working on something (unless you want to loose your unfinished work)
once done, dont forget to disable verifier

Thank you for the reply.
I'm going to try to use this memtest and follow the rest of your instructions thus far.
However, as I was trying to download the software, my Computer Bluescreened again.
This was the Error code: "SYSTEM THREAD EXCEPTION NOT HANDLED".

Memory Dump:
https://www.dropbox.com/s/p2a8fvt8an59wzm/011822-11265-01.dmp?dl=0

Will your instructions take care of this as well?

 

[kerberos_20]

Thank you for the reply.
I'm going to try to use this memtest and follow the rest of your instructions thus far.
However, as I was trying to download the software, my Computer Bluescreened again.
This was the Error code: "SYSTEM THREAD EXCEPTION NOT HANDLED".

Memory Dump:
https://www.dropbox.com/s/p2a8fvt8an59wzm/011822-11265-01.dmp?dl=0

Will your instructions take care of this as well?

this one means something crashed and error handler couldnt catch it (exception not handled)
possible reasons - bad driver, memory corruption, file corruption

 

[Kryssen]

this one means something crashed and error handler couldnt catch it (exception not handled)
possible reasons - bad driver, memory corruption, file corruption

this one is a bit harder to catch
id start with memtest to see if BSOD comes from unstable system RAM

then you probably first need to backup your PC first (do a fresh system restore point), then use driver verifier
https://answers.microsoft.com/en-us...behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983
here is a guide on how to use driver verifier, you should use it only when you try to catch bad driver, you shouldnt use it while working on something (unless you want to loose your unfinished work)
once done, dont forget to disable verifier

Okay so I launched memtest, and after it had completed it found no errors.

I used Driver Verifier, and I'm not sure what I'm looking for exactly. I'm checking the "Display Information about the currently verified drivers" and I see Drivers that say "Loaded", "Unloaded", and "Never-Loaded".

I've screenshotted all of the reports in this one image:

Can you tell me what I must do at this point?

 

[drivinfast247]

Is it a legit purchased After Effects?

 

[Kryssen]

Is it a legit purchased After Effects?

Of course, it's from my brother's College Creative Cloud account.

 

[Kryssen]

Okay so I launched memtest, and after it had completed it found no errors.

I used Driver Verifier, and I'm not sure what I'm looking for exactly. I'm checking the "Display Information about the currently verified drivers" and I see Drivers that say "Loaded", "Unloaded", and "Never-Loaded".

I've screenshotted all of the reports in this one image:

Can you tell me what I must do at this point?

Would it be better if I started a new discussion from this message on?

 

[Kryssen]

Why has nobody responded?

 

[Kryssen]

Why is my issue labelled as "SOLVED"? It's still going on and nobody has provided the solution.

 

[brianseabury2]

one of your screenshots shows hal.dll was never loaded but none of your bsods say that's the reason which doesn't make any sense. have you tried using spybot search and destroy to search for any viruses.

Handling Missing or Corrupt HAL.dll

Follow our guide to deal with the missing or corrupt HAL.dll file.

softwaretested.com