Driver Issues And Sleep Problems With Windows 8.1 Asus N550JV

Enrique Rodriguez

Honorable
Apr 14, 2013
15
0
10,520
At first I started to go through so many issues with Windows 10 regarding nvidia gpu updates. During my frustration I attempted many reinstalles and uninstalles of OS and drivers. I have fixed 4 of my top issues now I ran into issues with USBChargerPlus driver. It prevents my usb port from charging my phone or other devices when the computer is shutoff. Error says

USBChargerPlus
Failed to sync settings!
Some settings will be kept in original values.

Please ensure no Bios related work is under operated!

I have sent time on other forums and such using a resource of others that came across this and nothing seems to work. Also my I send my computer to sleep no matter what method I will not. Please help!


Power Efficiency Diagnostics Report
Computer Name RR-PC
Scan Time 2015-08-15T19:49:32Z
Scan Duration 60 seconds
System Manufacturer ASUSTeK COMPUTER INC.
System Product Name N550JV
BIOS Date 09/17/2013
BIOS Version N550JV.207
OS Build 9600
Platform Role PlatformRoleMobile
Plugged In true
Process Count 92
Thread Count 1245
Report GUID {1f85dce5-f695-4207-9ffa-fd1ee5bbf836}
Analysis Results
Errors
Power Policy:Display timeout disabled (On Battery)
The display is not configured to turn off after a period of inactivity.
Power Policy:Sleep timeout is disabled (On Battery)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:Display timeout disabled (Plugged In)
The display is not configured to turn off after a period of inactivity.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_8C31
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_25A7&PID_2433
Port Path 3
CPU Utilization:processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 5.97
Platform Power Management Capabilities:pCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10007
Maximum Timer Period (100ns units) 156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 5628
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 7120
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Canon\Quick Menu\CNQMSWCS.EXE
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name CNQMSWCS.EXE
PID 7120
Average Utilization (%) 0.72
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.28
\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll 0.05
\SystemRoot\System32\win32k.sys 0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name WmiPrvSE.exe
PID 4008
Average Utilization (%) 0.64
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.35
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.07
\Device\HarddiskVolume4\Windows\System32\wbem\fastprox.dll 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name MsMpEng.exe
PID 2144
Average Utilization (%) 0.51
Module Average Module Utilization (%)
\Device\HarddiskVolume4\ProgramData\Microsoft\Windows Defender\Definition Updates\{C72C3BCF-C6C4-459E-AFB0-BC857230AD88}\mpengine.dll 0.29
\SystemRoot\system32\ntoskrnl.exe 0.07
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System
PID 4
Average Utilization (%) 0.46
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.33
\SystemRoot\system32\DRIVERS\igdkmd64.sys 0.03
\SystemRoot\system32\DRIVERS\athwbx.sys 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name AsusTPCenter.exe
PID 5500
Average Utilization (%) 0.34
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.23
\Device\HarddiskVolume4\Windows\System32\KernelBase.dll 0.03
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name svchost.exe
PID 996
Average Utilization (%) 0.33
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.16
\SystemRoot\System32\Drivers\Ntfs.sys 0.08
\SystemRoot\system32\drivers\fltmgr.sys 0.02
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 5628
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 7120
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Canon\Quick Menu\CNQMSWCS.EXE
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
Power Policy:power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID ASUSTeKN550-40
Manufacturer ASUSTeK
Serial Number
Chemistry LIon
Long Term 1
Sealed 0
Cycle Count 600
Design Capacity 60450
Last Full Charge 52365
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2401
Maximum Performance Percentage 100
Lowest Performance Percentage 33
Lowest Throttle Percentage 33
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2401
Maximum Performance Percentage 100
Lowest Performance Percentage 33
Lowest Throttle Percentage 33
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2401
Maximum Performance Percentage 100
Lowest Performance Percentage 33
Lowest Throttle Percentage 33
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2401
Maximum Performance Percentage 100
Lowest Performance Percentage 33
Lowest Throttle Percentage 33
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 4
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2401
Maximum Performance Percentage 100
Lowest Performance Percentage 33
Lowest Throttle Percentage 33
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 5
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2401
Maximum Performance Percentage 100
Lowest Performance Percentage 33
Lowest Throttle Percentage 33
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 6
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2401
Maximum Performance Percentage 100
Lowest Performance Percentage 33
Lowest Throttle Percentage 33
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 7
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2401
Maximum Performance Percentage 100
Lowest Performance Percentage 33
Lowest Throttle Percentage 33
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.