Question Dual Monitor displays going black during gaming ?

[ZiousT]

This is a brand new rig I put together and ordered through Cyberpower PC, and so far this issue has been an on and off problem I'd love to get solved. Both of my monitors will all of a sudden stop receiving signal from my computer, but the entire thing will be running like normal, as will my game or whatever I'm doing. It seems to mostly/only happen during gaming, from games as intensive as COD or New World, to simple stuff like Minecraft or Terraria.

I've tried making sure all lines are connected securely to the GPU, both monitors are fairly new (within 2 years), all cables are brand new, and this is a new build (just received it 3 months ago from Cyberpower PC) and I'm not any closer to understanding what's going on. I have an RTX 3080, i9 11900k cpu, 16 GB ram, and have updated all drivers. It's only happening while I'm gaming, so I'm thinking it has something to do with GPU, but I'm not very smart at this stuff myself.

I've tried flashing the bios, diagnosing the RAM, everything I could think to do involving the components, but I'm at a loss. I'd really rather not send it back to Cyberpower to be diagnosed either because they charge out the wazoo for shipping AND there's the risk of components breaking. Only other thought would be to bring it to geek squad or a different repair store to see if they have any diagnosing tools at their disposal.

 

[Lutfij]

Welcome to the forums, newcomer!

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list them like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor(s):

You should avoid playing New World since that game is turning hardware into e-waste due to the bad game engine used for that game by Amazon. Avoid until they acknowledge that there's something wrong with the game. Please mention the BIOS version for your motherboard and the version of your OS(not edition) if Windows 10.

 

[ZiousT]

CPU: 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 GHz
Motherboard: Model Z590 PRO WIFI (MS-7D09)
Ram: 16 GB DDR4-3000 Memory
SSD/HDD: 1TB WD BLUE SN550 SERIES PCIE NVME M.2 SSD / 3TB HDD 3.5" SATAIII 5400RPM 6.0 GB/s 64MB CACHE
GPU: ASUS TUF GAMING GEFORCE RTX 3080 10GB GDDR6X
PSU: APEVIA 1000WATT GOLD 80 PLUS POWER SUPPLY
Chassis: CYBERPOWERPC BLACK MAGNUS FULL TOWER W/ TEMPERED RETA
OS: Windows 10 Home Edition
Monitor(s): OMEN 144hz Gaming Monitor and HP 25x 144hz Gaming Monitor
BIOS: Version 1.3 (Just updated to the latest)
OS Version: 21H1 2021-09