Question Dual Monitor Integrated Graphics not Detecting Second Monitor

[TheShaunyMac424]

Hello,

I am trying to put together a budget computer for a client who will be using dual monitors with no dedicated graphics and I'm struggling. The motherboard is an MSI B560m Pro-VDH WiFi. I can get a signal from the HDMI or the DP singularly, but if both are connected, windows doesnt detect a second monitor.

Is there something I'm missing? Ive also tried hooking the second monitor up via VGA, and again, no signal and Windows doesn't find a second monitor.

Please help.

 

[Blackink]

have you tried plugging in 2 monitors and restarting the computer?

try this link and see if it offers any help.

 

[TheShaunyMac424]

have you tried plugging in 2 monitors and restarting the computer?

try this link and see if it offers any help.

Yes, I have tried restarting the computer while both monitors were connected but nothing changed. I've looked over that link a few times already unfortunately to no avail.

 

[Blackink]

Go to page 17 in this link and see if the IGD Multi-Monitor is enabled.

 

[TheShaunyMac424]

Go to page 17 in this link and see if the IGD Multi-Monitor is enabled.

Thank you for the reply but it is something I checked before posting as well. It is in fact enabled.

 

[Blackink]

Well I'm stumped...Sorry I couldn't have been more help.
have you tried different HDMI cables or DP cables? This is the only thing left that I can think of.

 

[TheShaunyMac424]

Well I'm stumped...Sorry I couldn't have been more help.
have you tried different HDMI cables or DP cables? This is the only thing left that I can think of.

I have! The worst thing about it is, if I connect Monitor A via DP it works. If I only connect Monitor B via HDMI it works. But the minute I plug two in at the same time, only one works.

 

[Blackink]

and when you right click on the desktop and select Display Settings, it's only showing 1 monitor?!?
and when you click on Detect, it doesn't detect another monitor?!?

 

[TheShaunyMac424]

and when you right click on the desktop and select Display Settings, it's only showing 1 monitor?!?
and when you click on Detect, it doesn't detect another monitor?!?

Can confirm. I am going to go back into BIOS again and check for the fifth time that I havent messed something up.

 

[Blackink]

Can confirm. I am going to go back into BIOS again and check for the fifth time that I havent messed something up.

Good luck!

 

[TheShaunyMac424]

So- in BIOS and when I select Initiate Graphics Driver [IGD] the only other option on the bios is Integrated Graphics Share Memory. Only when I change back to [PEG] for the PCIE graphics does the option for IGD Multi-monitor appear.
But I think this is only if you want to use on board graphics AND a dedicated GPU at the same time?

 

[TheShaunyMac424]

Good luck!

Ok so I got it. I thought by looking in bios that maybe there was an update- went and downloaded Msi utilities and there was a missing svga driver that wasn’t installed. Now it’s installed and everything is working. Thanks for the help!

 

[Blackink]

Ok so I got it. I thought by looking in bios that maybe there was an update- went and downloaded Msi utilities and there was a missing svga driver that wasn’t installed. Now it’s installed and everything is working. Thanks for the help!

Woo-hoo!!!! Nice work!!