Question Dual monitors shutting off ?

[ricomeller]

Hey guys,

having an issue with a friend of mine's rig.

We almost swapped everything to new components, but the issue still persists. So I need your help now:

Rig specs:
(new) CPU: Ryzen 3600X (stock)
(new) Motherboard: AsRock B550 Phantom Gaming V4
RAM: 16 GB Crucial Vengance 2600 (OC to 3000MhZ)
GPU: Radeon VII
(new) PSU: Corsair RX850 (850 Watts)

Other devices connected: 1 SATA-SSD, 1 DVD-ROM drive

The initial issue before swapping compontents was a frequent driver timeout when playing games like AC Valhalla or even WoW.

Since my wife and me just swapped our CPUs, we swapped CPU: same issue
Swapped my old Radeon VII vs a new 6800XT and gave my friend the VII: same issue

Now we also swapped motherboard and PSU: driver timeout is gone, but both monitors still shutting down during use.

I also checked the energy power options in control panel: set them to performance and changed monitor shutdown to "never": issue is better, but still happening.
One monitor is connected with DP and the other with HDMI. Both run at 60 Hz

Do you have any other ideas what it could be?

 

[Sohom]

Which driver version r u using? Reinstall the graphics driver...
Also u can try a few ideas from this post i found online:

RX 5700 XT Frequent Driver Timeout in all games (Especially Cyberpunk) : AMDHelp (reddit.com)

 

[ricomeller]

He's using the current driver, but the issue also appeared with older ones, as well as with his old nvidia card which was a nvidia 1060 :/

 

[Sohom]

Try a different ram stick; or change ram slots...

 

[faalin]

Is your ram stable being overclocked? set it back to default speeds and see what happens. If all else fails since you have swapped out everything but the HHD/SSD operating system reinstall the OS.

 

[ricomeller]

Is your ram stable being overclocked? set it back to default speeds and see what happens. If all else fails since you have swapped out everything but the HHD/SSD operating system reinstall the OS.

It should, my wife is using the same RAM at the same settings :/