I have a problem with my DVD Writer in Windows 8.1 (64 bit)...after inserting disk (either blank or readab le), the computer hangs, and the only exit is to shut down the machine. Device Manager shows the unit as installed and working correctly. I've tried all the following steps with no joy:
Updated, disabled and uninstalled driver (MS 6.3.9600.16384).
Tried all SATA ports and changed SATA data cable.
Ran Windows DVD troubleshooter.
Ran MS Fix-it program. It hangs computer after "Insert readable disk" .
Tried MS recommended registry hacks: #3: No upper or lower filters shown; #5: No help.
After this, I figured the fault must be in the DVD unit (a Lite-on) so I bought a new one (HP 1265d) and installed it. Same problem... even after re-running the above steps! Windows 8 installed OK months ago using the device, and thats probably the last time I used it for DVDs, so that pretty much rules out a System Restore. I am now assuming that the problem will be found in: (1) driver; (2) corrupted Registry; or (3) SATA ports on the Motherboard (Gigabyte G41M-ES2L) but have no idea how to proceed from here. Would appreciate any help or ideas.
Updated, disabled and uninstalled driver (MS 6.3.9600.16384).
Tried all SATA ports and changed SATA data cable.
Ran Windows DVD troubleshooter.
Ran MS Fix-it program. It hangs computer after "Insert readable disk" .
Tried MS recommended registry hacks: #3: No upper or lower filters shown; #5: No help.
After this, I figured the fault must be in the DVD unit (a Lite-on) so I bought a new one (HP 1265d) and installed it. Same problem... even after re-running the above steps! Windows 8 installed OK months ago using the device, and thats probably the last time I used it for DVDs, so that pretty much rules out a System Restore. I am now assuming that the problem will be found in: (1) driver; (2) corrupted Registry; or (3) SATA ports on the Motherboard (Gigabyte G41M-ES2L) but have no idea how to proceed from here. Would appreciate any help or ideas.
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