DX12 to DX11?!?!

[holypeanut187]

Just Cause 3 on steam crashes and says something about DX11 needed to play it and i have DX12 how do i downgrade!!??!!

 

[Colif]

You don't downgrade it, Windows 10 should already include DX11.3

DirectX 11.3 and 12 are included with these Windows versions

https://support.microsoft.com/en-au/help/179113/how-to-install-the-latest-version-of-directx

What graphics crd are you using?

Whenever I load JC3, I get the following error:

"A fatal error occurred in the graphics driver.

Your device does not seem to support Direct3D 11 feature set.
Make sure your the latest drivers installed, and that your graphics hardware is D3D11 compatible

Just Cause 3 will now exit.
Any unsaved progress will be lost"

https://steamcommunity.com/app/225540/discussions/0/152390648096636082/

 

[holypeanut187]

I have an amd radeon but for some reason i only have DX12 and when i check what versions i have it only says DX12 and JC3 keeps crashing bc i dont have DX11

 

[holypeanut187]

it also does it on every game i own that dosent support DX12 like Unturned

 

[Colif]

right click start
choose run...
type Dxdiag and press enter

click on display tab
What feature levels show in the right hand column?

Mine shows: 12_1, 12_0, 11_1, 11_0, 10_1, 10_0, 9_3, 9_2, 9_1 - I have a Nvidia GTX 980

Often the Direct X levels depend on GPU drivers so do you have the latest? I know AMD drivers when Win 10 was 1st released lacked support for some levels but I believe thats been fixed now.

Which AMD Radeon is it? If your card can do DX12, it should have the rest covered as well.

 

[holypeanut187]

mine says 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

 

[holypeanut187]

Radeon (TM) RX 470 Graphics
its a quad-core proccesor also

 

[Colif]

So GPU can run DX11, Win 10 includes DX 11 and yet JC3 saying it doesn't have DX11... see the answer by Boss Dweeb here: https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-winapps-appscat_games/i-have-directx-12-but-application-requires-directx/990e9b77-2fb2-4643-bf45-ec6bb63b0d02

TIL Direct X needs updates, I would have assumed that was done via windows update.

Here be the newest drivers, but you may already have them - https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-470

 

[holypeanut187]

thx ill look at both of those and ill let you know id it works!!!

 

[holypeanut187]

wait what would these drivers do?

 

[Colif]

The AMD ones? they add support and fixes for games, it says what they do here - https://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Adrenalin-Edition-18.6.1-Release-Notes.aspx - you should only need the top one.

As for directX, its not a driver.

 

[holypeanut187]

the message i get when JC3 crashes says something about Direct3D also and i have never heard of that

 

[holypeanut187]

oh ok thx so much now i can play the games i worked hard for!!!!

 

[Colif]

Direct3D Error Question
We identified this as the error when outdated AMD drivers are used - can you guys who get this error confirm that you have the updated drivers?

https://steamcommunity.com/app/225540/discussions/0/485624149149666829/ - JC3 forums

Direct3D is a graphics application programming interface (API) for Microsoft Windows. Part of DirectX, Direct3D is used to render three-dimensional graphics in applications where performance is important, such as games.

https://en.wikipedia.org/wiki/Direct3D

So it works now? Have fun

 

[holypeanut187]

i used the first drivers and it still says i only have DX12 do i have to restart my pc?

 

[holypeanut187]

i used the second and still only DX12 nothing is working

 

[Colif]

Restart might help but shouldn't be necessary

Did you update DX - it must do everything till dx12 even though description stops at 9 - https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35

 

[holypeanut187]

i did that before updationg my amd drivers turns out they were old so imma try dx update again

 

[holypeanut187]

they just finished, do i restart my pc or check dxdiag again?

 

[Colif]

Worth a look in dxdiag, it was already showing you had right levels but may have added more

if game still throws same errors after you update drivers and directx... um, I will have to see what else it might be. Most of links I find are from 2015, I will look closer to now.

 

[holypeanut187]

dxdiag still says only 12 imma try jc3 now

 

[Colif]

did you look on display tab? The front page only shows the highest lvl card is capable of, So mine says Dx12 there but shows all the levels on display tab.

 

[holypeanut187]

were is it in display? i dont see it, also so far jc3 is working

 

[Colif]

remember, from before...

right click start
choose run...
type Dxdiag and press enter

click on display tab
What feature levels show in the right hand column?

Mine shows: 12_1, 12_0, 11_1, 11_0, 10_1, 10_0, 9_3, 9_2, 9_1 - I have a Nvidia GTX 980

this is what you had

mine says 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

If JC3 is working, you don't need to worry about it really

 

[holypeanut187]

12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 is the new numbers