Question "e" key works on and off on HP Omen dc1xxx laptop

[ballrobert912]

I have a half year old notebook that has a problem with the key for "e" that appears and dissapears randomly. It first occured around 3 months ago, and i tried cleaning the key but it was clean already, the problem first appeared in win 10, but there was nothing in linux, and then it came there as well. It is pretty weird because it usually lets me write an "e" after some other key but only one and then it stops working what so ever. It also hapens that at times I keep pressing the key and then it randomly stops, no matter if i keep pressing the key the same way over that period. Back then i reinstalled win 10 and linux on a fresh ssd and the problem apperantly went away for 3 months and now it appeared again in the same fashion as before. I would think that it would be a hardware problem but the way it behaves and how reinstalling the os helped it is very weird and i dont know what to do. Is there anything to do with software or is it a faulty keyboard. The BIOS is up to date.

 

[hang-the-9]

6 months old computer, first step is contact warranty support. If it happens in not just Windows then I'd go with a hardware issue.