Hi. I am pretty sure that I chose "paying for goods or services" but NOT "friends or family". I was aware of that.
But I am also pretty sure that they have NO ebay listing. I was NOT buying through ebay. I was buying through their website and paying through PayPal for goods and services.
Am I still protected??
And obviously there is NO anything stating in the invoice that it will take 12 weeks to delivery. Will PayPal take into consideration that Payment after 12 weeks without any shipment or prior agreement is NOT a normal seller/company that should do and let me win the case?
The deadline of taking any further action is 10 days from now. I still have 10 days. The seller said the goods would arrive before 10th Oct 2017 but it's quite unlikely during the time frame now. Maybe they have shipped it out, but I don't get any notification of the tracking. Is it high time to initiate a further action of dispute?
How likely will I win the case ? I have to take this step very carefully because it's approx. $2000 (American dollars)
Yes, you're still protected. You have protection via PayPal, even if you just log into PayPal directly and send someone money for "goods and services". If the process involved 'checking out' on a website and being directed to PayPal as a payment method, then doubly-so!
As for the 10 days, start your further action ASAP. It's much easier to have PayPal in agreement with you, cancel your order and then somehow receive your product(s), rather than receiving a defective product, with PayPal none the wiser for a long period of time. Escalate your concerns with them right away.