I know another Local IT company is using Cylance Endpoint managed security on everything they do. from Business clients to home users. How is this legal? I actually reached out to Cylance a few years back when I first discovered this, I got a few emails that they almost seemed confused by it then stopped responding all together.
I first encountered this a few years back when I went to a lady's house and that's what they had installed. I tried to install my remote support but it was blocked and I was unable to make any changes in the security software including uninstalling it. That's when I discovered that it was managed by the computer place she last had the computer serviced at.
I have since run into a couple of other users who had their computer serviced at that place and had it installed However I was able to uninstall it. Mainly because I think it wasn't working correctly. However systems that it was working right on I could not install or make changes. Even Revo uninstaller wouldn't work. In this time I have taken two clients over for IT services from this other IT company and they were both set up with the managed endpoint software. I know that most users aren't even aware that its managed. Thoughts on this, Not sure where else to ask. Seems illegal or borderline to me.
I first encountered this a few years back when I went to a lady's house and that's what they had installed. I tried to install my remote support but it was blocked and I was unable to make any changes in the security software including uninstalling it. That's when I discovered that it was managed by the computer place she last had the computer serviced at.
I have since run into a couple of other users who had their computer serviced at that place and had it installed However I was able to uninstall it. Mainly because I think it wasn't working correctly. However systems that it was working right on I could not install or make changes. Even Revo uninstaller wouldn't work. In this time I have taken two clients over for IT services from this other IT company and they were both set up with the managed endpoint software. I know that most users aren't even aware that its managed. Thoughts on this, Not sure where else to ask. Seems illegal or borderline to me.