epgu will not work in residential power supply

[daniel.braulio.martinez]

My egpu (Gigabyte GV-N1070IXEB-8GD Gaming BOX) does not work in my house or anyone else's house. However, it works on school power, business power, hotel power but not at anyone's house. I have been to PBTech (which is a tech supply company in New Zealand) and they say there is no problem with it. This was a special order. I am not sure if it is supposed to be able to work on residential spaces or if mine is just defective. I would like to know because PBTech doesn't want to refund it.

 

[Ralston18]

Just to clarify: you do mean electrical power connections/outlets versus internet connections - correct?

Special order via PBTech? Where did they get the box?

Found the following comment on Amazon's site:

"What you need to know – This product has a serial number that uniquely identifies the item. When your order ships, Amazon will scan the serial number and add it to the history of the order. Should the item go missing before it arrives, Amazon may register the serial number with loss and theft databases to prevent fraudulent use or resale of the item. There is no action required from you and the serial number will only be used to prevent fraudulent activity associated with the missing item. "

Certainly a strange situation but something does seem amiss.

More details please or thread will be closed.