Question Epson says I don't have genuine software so it won't let me use the printer..wth ?

[hayley3]

I downloaded the software from the Epson website...Any ideas on how to fix this issue? I came here because I am out of ideas. I know you guys are geniuses. I've had the printer working since 2019.
Thanks,
Cheryl

 

[Lutfij]

Epson have a number of printers in their product portfolio, which one do you have?

 

[hayley3]

Epson have a number of printers in their product portfolio, which one do you have?

WF-2850. I have since deleted all the software..robooted my wifi and the printer showed up, I started to add the Epson software back and the printer vanished from settings. but now It's back under Printers and Scanners page.

 

[hayley3]

I think it was my VPN...I disconnected and it found the printer.

 

[Ralston18]

Also be careful about the source "Epson download site".

Just because "Epson" appears in the pathname/URL does not mean that the site is truly Epson.

All the more so for older products....

 

[hayley3]

Also be careful about the source "Epson download site".

Just because "Epson" appears in the pathname/URL does not mean that the site is truly Epson.

All the more so for older products....

Oh okay...will watch that in the future!