So we've had an Epson ET4700 for about a year now and it runs perfectly EXCEPT for when we try to Scan from the control panel of the printer. When you go to Scan, then pick your file type (jpg, pdf...) it should then display ALL the PCs on the network that are running the Epson Scan 2 software which installs "Epson Event Manager" in the background. However, it only ever shows 1 pc. We've got 8 PCs connected and only 1 shows. Not a specific one either... it will always change for no reason at all. I think it looks for the PCs and whichever PC responds to the printer first is the one that it displays. It makes no sense.
Tried talking to Epson support... in India... the first HOUR i was on with them she just ran me through all the normal crap that we've already did over and over again since we got the printer. Turn off all the firewalls, ping the printer from the PCs, print from the PCs, use Scan 2 to scan from the PCs... yeah yeah yeah, all been done and all works perfectly fine. The 2nd HOUR she routed me to ANOTHER rep, Tier 2 I guess... same thing, this time uninstall Epson Event Manager and re-install and it should work. Nope. Ahhh ok can you please hold? Useless... then get put on hold 8 different times to talk to someone else why this is happening. Nope, still can't figure it out so I get hung-up on. OKAY!
So, does anyone have any idea as to why the control panel on the printer ONLY SHOWS 1 random pc at a time and not ALL the pc's that are connected?
Thanks all!
Tried talking to Epson support... in India... the first HOUR i was on with them she just ran me through all the normal crap that we've already did over and over again since we got the printer. Turn off all the firewalls, ping the printer from the PCs, print from the PCs, use Scan 2 to scan from the PCs... yeah yeah yeah, all been done and all works perfectly fine. The 2nd HOUR she routed me to ANOTHER rep, Tier 2 I guess... same thing, this time uninstall Epson Event Manager and re-install and it should work. Nope. Ahhh ok can you please hold? Useless... then get put on hold 8 different times to talk to someone else why this is happening. Nope, still can't figure it out so I get hung-up on. OKAY!
So, does anyone have any idea as to why the control panel on the printer ONLY SHOWS 1 random pc at a time and not ALL the pc's that are connected?
Thanks all!