error in index i30 in external hard disk

[maher640]

I have an external hard disk (WD my passport) and I always have a problem in Index I30. if I plugged my hard disk in it will work but can't be accessed so I have to run chkdsk /f, and then I see that there are problems in the Index I30. Some of my files were deleted because of that!! and if I run chkdsk /r, it'll reach 5% and will never continue.

is there a permanent solution to that?
I appreciate your help.

 

[SuperSoph_WD]

Hey there, maher640!

I'd suggest you to test your WD My Passport with our Data LifeGuard diagnostics tool.
Here's a link: http://products.wdc.com/support/kb.ashx?id=C4g0ZA

Unfortunately, I think your external might be corrupted.
If it doesn't pass the tests in the DLG utility, I'd strongly recommend getting in touch with our tech support and ask if you can RMA your WD Passport.
Here are their contacts: http://products.wdc.com/support/kb.ashx?id=wmxIZx

Hope I helped.
SuperSoph_WD