Hello,
Today i tried to upgrade from Win 8.1 to Win 10. As i was impatient i downloaded the media creation tool and attempted to upgrade from there. Everything goes perfect right up till it restarts and starts copying files. My computer suddenly turns off during this phase. (Did it at 3% , 14% and 30%). When i turn my laptop back on it reverts back to Windows 8.1.
My first thought was overheating however normally when i turn my laptop back on it tells me that. This time i was not told it. I also have a cooling pad too prevent my laptop from getting too warm.
Once the laptop has booted into Windows it tells me the following:
0xC1900101 - 0x2000c & The installation failed in the SAFE_OS mode phase with an error during APPLY_IMAGE operation
i have tried to install 3 times now!
Does anyone have any suggestions upon what to do?
Today i tried to upgrade from Win 8.1 to Win 10. As i was impatient i downloaded the media creation tool and attempted to upgrade from there. Everything goes perfect right up till it restarts and starts copying files. My computer suddenly turns off during this phase. (Did it at 3% , 14% and 30%). When i turn my laptop back on it reverts back to Windows 8.1.
My first thought was overheating however normally when i turn my laptop back on it tells me that. This time i was not told it. I also have a cooling pad too prevent my laptop from getting too warm.
Once the laptop has booted into Windows it tells me the following:
0xC1900101 - 0x2000c & The installation failed in the SAFE_OS mode phase with an error during APPLY_IMAGE operation
i have tried to install 3 times now!
Does anyone have any suggestions upon what to do?