All lights on the router and modem are on and working as they should be. There is an issue when I try to add other Ethernet connections to the router. I have a direct connection to my office computer next to the router and with that only plugged into the router the Ethernet works great. Once adding another Ethernet connect to my computer upstairs to the same router, the Ethernet no longer works on either computer. The WiFi has not been working either on these devices. My phone is reaching WiFi but neither computers are able to find a WiFi connection when both connected to the router at the same time.