Hi all,
My PC has been shutting off and restarting when gaming since I first built it a couple of months back. There are no error messages, screen freezes, visual glitches or anything. Just a simple restart as if I pressed the off and on button.
Event log: The previous system shutdown at ... on ... was unexpected. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event 41 kernel power. BugcheckCode 0
I recently noticed that in the event viewer, a couple of seconds before the time it says it crashed there always seems to be an Event 34, BTHUSB:
“The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff, got 0x1fffffff. Low Energy peripheral role functionality will not be available.”
Although, I’m not sure if this is related to the cause or just part of the PC is shutting down.
This only occurs while gaming and only with certain games. Certain maps/areas/saves are particularly prone. What mostly has happened is that I can play a game for a while with a PC crash maybe 2-3 times on a weekend. But then get to a particular area/save/fight and crash within a minute. Making and further progress impossible. I can sometimes reload an earlier save and avoid that area and be fine again for a while. Warhammer Vermintide 2 has been the most reliable trigger. I just cannot complete the first missions. There is one where it always happens around the same spot.
It seems to occur with more visually taxing games. However, I can turn the setting all the way down and it will still happen. No issues with any other use besides gaming, although it has happened while merely changing the resolution of one game in the main menu.
Temperatures seem fine to me. These were logged ~10 secs before a recent crash.
System: 41C (105 degF)
PCH: 49C (120 degF)
MOS: 46C (114 degF)
CPU: 63C (145 degF)
GPU: 67C (152degF)
I have spent a lot of time troubleshooting and weeks on waiting for returns but have failed to figure it out.
---------------------------------------
Specifications:
CPU: AMD Ryzen 5 3600 3.6 GHz 6-Core Processor
Cooler: BE QUIET Dark Rock Pro 4 135 mm Silent Wings Fan CPU Cooler
Video Card: RTX 2070 SUPER VENTUS OC
Power supply: Corsair CXM 750 Semi-Modular 80 PLUS Bronze Power Supply Unit, 750 W
Motherboard: MSI B450 GAMING PLUS Motherboard
Memory: Crucial Ballistix Sport LT 16 GB (2 x 8 GB) DDR4-3200
Hard drive 1: Crucial MX500 500GB SSD
Hard drive 2: Seagate ST2000DM006 Barracuda 2000 GB Hard Drive
Windows 10, Education
Nothing 2nd hand.
Desktop is plugged directly into the wall socket.
---------------------------------------
What I've tried so far and hasn't helped:
Reinstalled Windows on the SSD.
Used DDU to uninstall and reinstall my drivers.
Updated BIOS (misinterpreted the versions and did the original flashback with an outdated one).
Checked Chipset drivers are up to date.
Checked SSD drivers are up to date.
Checked Realtek audio drivers are up to date.
Memtest86 to test RAM. Left it overnight. No errors.
Used one RAM stick at a time.
Used prime95 to test my CPU. No issues. CPU temps will go up to around 70°C when under full load.
Ran 3D mark demo. No issues.
Reset Radeon settings to default.
Turned off fast-boot.
Set Power plan to high.
Set DRAM to 2800HHz (instead of auto).
Had a big fan blowing into the case to cool things down.
Hooked up the video card with two separate power cables.
No overclocking. I recently tried to overclock a bit to see if that could help. Nope. Reset to defaults after.
2nd parallel Windows install on the Seagate. Installed a game on the Seagate as well. Still crashes. Did not remove SSD for this so maybe not the perfect test.
SFC /SCANNOW , no issues
WhoCrashed, does not return any reports.
Replaced my power supply. Same model. Still crashed.
Swapped graphics cards from AMD to NVIDIA. Still crashed.
Replaced motherboard with MSI B450M PRO-VDH MAX, still crashed. (did not reinstall windows at the same time though, went back to the more spacious GAMING PLUS motherboard when installing new CPU).
Replaced CPU. Same model. Still crashed.
Literally, the only components I haven’t swapped now are the SSD, peripherals (mouse/keyboard/screen), and case. I feel by now I’ve built two separate pc with the identical faults…
Initially, the power supply seems the most likely. Returning that and getting a replacement didn’t fix it though. Having tried what, I feel is everything else, I’m back to thinking it’s the culprit. But that would mean I got two identically faulty ones in a row or more likely some compatibility issue? However, the crashes happen even if I set the graphics to low, which makes me think it’s not a power draw issue on the PSU.
Any help you can provide would be very very much appreciated.
My PC has been shutting off and restarting when gaming since I first built it a couple of months back. There are no error messages, screen freezes, visual glitches or anything. Just a simple restart as if I pressed the off and on button.
Event log: The previous system shutdown at ... on ... was unexpected. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event 41 kernel power. BugcheckCode 0
I recently noticed that in the event viewer, a couple of seconds before the time it says it crashed there always seems to be an Event 34, BTHUSB:
“The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff, got 0x1fffffff. Low Energy peripheral role functionality will not be available.”
Although, I’m not sure if this is related to the cause or just part of the PC is shutting down.
This only occurs while gaming and only with certain games. Certain maps/areas/saves are particularly prone. What mostly has happened is that I can play a game for a while with a PC crash maybe 2-3 times on a weekend. But then get to a particular area/save/fight and crash within a minute. Making and further progress impossible. I can sometimes reload an earlier save and avoid that area and be fine again for a while. Warhammer Vermintide 2 has been the most reliable trigger. I just cannot complete the first missions. There is one where it always happens around the same spot.
It seems to occur with more visually taxing games. However, I can turn the setting all the way down and it will still happen. No issues with any other use besides gaming, although it has happened while merely changing the resolution of one game in the main menu.
Temperatures seem fine to me. These were logged ~10 secs before a recent crash.
System: 41C (105 degF)
PCH: 49C (120 degF)
MOS: 46C (114 degF)
CPU: 63C (145 degF)
GPU: 67C (152degF)
I have spent a lot of time troubleshooting and weeks on waiting for returns but have failed to figure it out.
---------------------------------------
Specifications:
CPU: AMD Ryzen 5 3600 3.6 GHz 6-Core Processor
Cooler: BE QUIET Dark Rock Pro 4 135 mm Silent Wings Fan CPU Cooler
Video Card: RTX 2070 SUPER VENTUS OC
Power supply: Corsair CXM 750 Semi-Modular 80 PLUS Bronze Power Supply Unit, 750 W
Motherboard: MSI B450 GAMING PLUS Motherboard
Memory: Crucial Ballistix Sport LT 16 GB (2 x 8 GB) DDR4-3200
Hard drive 1: Crucial MX500 500GB SSD
Hard drive 2: Seagate ST2000DM006 Barracuda 2000 GB Hard Drive
Windows 10, Education
Nothing 2nd hand.
Desktop is plugged directly into the wall socket.
---------------------------------------
What I've tried so far and hasn't helped:
Reinstalled Windows on the SSD.
Used DDU to uninstall and reinstall my drivers.
Updated BIOS (misinterpreted the versions and did the original flashback with an outdated one).
Checked Chipset drivers are up to date.
Checked SSD drivers are up to date.
Checked Realtek audio drivers are up to date.
Memtest86 to test RAM. Left it overnight. No errors.
Used one RAM stick at a time.
Used prime95 to test my CPU. No issues. CPU temps will go up to around 70°C when under full load.
Ran 3D mark demo. No issues.
Reset Radeon settings to default.
Turned off fast-boot.
Set Power plan to high.
Set DRAM to 2800HHz (instead of auto).
Had a big fan blowing into the case to cool things down.
Hooked up the video card with two separate power cables.
No overclocking. I recently tried to overclock a bit to see if that could help. Nope. Reset to defaults after.
2nd parallel Windows install on the Seagate. Installed a game on the Seagate as well. Still crashes. Did not remove SSD for this so maybe not the perfect test.
SFC /SCANNOW , no issues
WhoCrashed, does not return any reports.
Replaced my power supply. Same model. Still crashed.
Swapped graphics cards from AMD to NVIDIA. Still crashed.
Replaced motherboard with MSI B450M PRO-VDH MAX, still crashed. (did not reinstall windows at the same time though, went back to the more spacious GAMING PLUS motherboard when installing new CPU).
Replaced CPU. Same model. Still crashed.
Literally, the only components I haven’t swapped now are the SSD, peripherals (mouse/keyboard/screen), and case. I feel by now I’ve built two separate pc with the identical faults…
Initially, the power supply seems the most likely. Returning that and getting a replacement didn’t fix it though. Having tried what, I feel is everything else, I’m back to thinking it’s the culprit. But that would mean I got two identically faulty ones in a row or more likely some compatibility issue? However, the crashes happen even if I set the graphics to low, which makes me think it’s not a power draw issue on the PSU.
Any help you can provide would be very very much appreciated.