- Oct 23, 2021
- 6
- 0
- 510
Hello, I'm new here so I hope I'm putting this in the right section of the forum.
I'm gonna say in advance that the computer having issues is not mine but of a friend who understands less than me about computer so I'm trying to help out.
We're pretty desperate right now as she had a very old computer from a shop that builds them and since we wanted to play games together, she went to update it to the same shop. So far EVERY game she play ends up crashing to desktop with no error at all at some point. This has been going on for a while now and we've tried as many solution we could find online but we can't really figure this out and we want to try what we can on our own without having to bring the pc back to the shop necessarily for personal reasons.
I'll try to quickly resume every piece of information I have so far and what we've been doing till now.
The pc specs are:
As another side note, if this can be relevant or of any help, the computer had to be brought back to the store on its first week of life because it would keep crashing (with bsods) constantly. At the time we did some troubleshooting ourselves before bringing the computer back and while performing an hardware scan (I don't remember the exact detail but I believe it was a scan started from the cmd that would make the pc unusable during the whole scan) to the RAM the computer did say there was faulty RAM. My friend told this to the guy and brought the pc back and when he gave it back the pc itself didn't crash anymore, we haven't retried the scan tho and we don't know much of what the problem was and what was done of course.
I had read online that with some of those games (especially Elsword) overclocking might be the issue. We both know very little about it, I basically learned lots of stuff about it while searching for it but we gave it a try and tried disabling any kind of overclock we could find inside the bios but we're not sure we succesfully disabled stuff or everything there was (overclocking was set to "auto" for the ram and doesn't seem like we could find any other kind of overclocking) but it did nothing, the crashes kept going so we brought the settings back to how they were earlier because it also seemed like the pc worked even worse.
We tried very recently to format any hard disk upon finding that the guy who builded the pc left the old hard disk my friend had with the whole windows inside it. Basically the pc had two windows system so we just decided on erasing everything out of the old hard disk after saving up only the stuff we needed and later on we formatted the main SSD and reinstalled windows cleanly. After the windows reinstall we immediately tried running some of the games that used to crash more like Elsword and Cyber Hunter and we managed to play both of them with no crashes at all for a few hours. Althought the next game we tried was Genshin and that one crashed. Since windows was freshly installed I thought that missing updates and updated drivers might have played a part in it so she proceeded onto installing every update from windows update and update her graphic drivers, and we're back at the start.
As for other things we tried, we tried various times to look into windows events viewer (or whatever that's called) for the errors and we didn't find anything useful enough that would help us, we did find some errors but not being able to find anything online didn't help us much. I remember TS4 giving a Unity.dll something error but that's basically it.. We also tried doing a clean boot althought I don't think we ever tried running any game on clean boot, we've kind of lost track of all the stuff we've tried and have to try by now :/
We kept in check computer usage values as one of the first things, but the values are pretty much very very low with any game, they seem just fine.
I can't really remember every exact method we've tried right now but I can say what we haven't tried (which is definitely a shorter list compared to what we have tried, that we could find online that is).
I've read in various places that erasing graphic drivers and reinstalling them cleanly with the help of a DDU (if that's the name, idr) can help but I'm honestly scared of doing that because I did that once on my own pc to solve an issue and I kind of made a mess because my monitor would not catch the frequency or something and I couldn't see anything, I was only able to re install the drivers with the help of a TV, another graphic card and Team Viewer from phone ._. so I'm a bit scared this might happen to her too since she seems to have similar problems with her monitor catching frequencies (if that's even the problem) as mine does. Although I know I could just connect Team Viewer like I did on my pc and help her fix that out if there was the need, I'd leave this as one of the last options... not like I see much choice to be honest tho.
It came to my mind once that maybe a stress test might help us troubleshoot where the problem is, but just as overclocking, stress test is something I'm barely familiar with so I've tried to learn about it as I could and well, now I'm worried that it might damage the computer even more and honestly I don't really want to try my luck so just like the DDU this is the last option we would try if there's really nothing else to do.
I'm not sure if I said anything and I feel like I missed a lot of stuff but I'll eventually update the thread I guess in case I remember something important that I forgot to mention.
We're seriously desperated and I really can't understand what's wrong with the pc and wether it's the pc or the games themselves or something else, all the threads I've found online about identical situations to this were left unsolved or completely not answered and we've tried almost any fix we could find on the few that had some solutions, even the most dumbest fixes you can find on youtube like "set as administator" and "disable fullscreen optimization" on the games, but so far nothing worked.
As a final side note, I want to clarify that I'm 20 and self taught on anything about computers and I'm still pretty ignorant in my opinion so I'm sorry if anything I said might sounds dumb or doesn't make sense but I'm also willing to learn from this kind of experience so please don't be rough with my ignorance, thank you!
I'm gonna say in advance that the computer having issues is not mine but of a friend who understands less than me about computer so I'm trying to help out.
We're pretty desperate right now as she had a very old computer from a shop that builds them and since we wanted to play games together, she went to update it to the same shop. So far EVERY game she play ends up crashing to desktop with no error at all at some point. This has been going on for a while now and we've tried as many solution we could find online but we can't really figure this out and we want to try what we can on our own without having to bring the pc back to the shop necessarily for personal reasons.
I'll try to quickly resume every piece of information I have so far and what we've been doing till now.
The pc specs are:
- CPU: AMD Ryzen 5 3600Z 6-core
- GPU: NVIDIA GeForce GTX 1050 Ti 4GB
- MB: Gigabyte B450M S2H V2
- RAM: 16GB (2 of 8GB each)
- SSD: 250GB
- HHD: 550GB
- Genshin Impact, runs just fine on medium-high graphic settings, crashes randomly at different time intervals with no real pattern or trigger as far as we know. This is one of the games the pc can run for the most time, it could run for three hours in a row without crashes as well as crashing three times in a row in barely 5 minutes. Someday it would run smoothly without crashes, other day it would keep crashing. Also to note that this one game gives error messages sometimes and other times just crashes to desktop, the error messages can be different and we already looked up on it and tried every fix but doesn't seem like it really did anything.
- Elsword (the "Free-To-Play" one on steam), crashes once every 5 minutes on high graphic settings, takes about 10 minutes or a bit more on lowest settings. There was a short while after we reformatted the pc that the game ran for more than one hour with no crashes right after the installation of windows, now it got back to the usual crashing.
- Minecraft, crashed very little times in few hours of play time.
- The Sims 4, it crashes before she can even finish creating a character.
- Cyber Hunter, crashes once around every 20-30 minutes (at least once per match).
- Path of exile, same as cyber hunter.
- Spiritfarer, like genshin impact, this could run for a hour or few minutes.
- AdVenture Capitalist, crashes after 20-30 minutes too.
- Fallout Shelter, same.
- PC Building Simulator, another one that can run without crashes for a long time, it barely crashes.
- Missing translation, 20-30 minutes.
- Our Life: Beginnings & Always, this one crashed just a few times.
As another side note, if this can be relevant or of any help, the computer had to be brought back to the store on its first week of life because it would keep crashing (with bsods) constantly. At the time we did some troubleshooting ourselves before bringing the computer back and while performing an hardware scan (I don't remember the exact detail but I believe it was a scan started from the cmd that would make the pc unusable during the whole scan) to the RAM the computer did say there was faulty RAM. My friend told this to the guy and brought the pc back and when he gave it back the pc itself didn't crash anymore, we haven't retried the scan tho and we don't know much of what the problem was and what was done of course.
I had read online that with some of those games (especially Elsword) overclocking might be the issue. We both know very little about it, I basically learned lots of stuff about it while searching for it but we gave it a try and tried disabling any kind of overclock we could find inside the bios but we're not sure we succesfully disabled stuff or everything there was (overclocking was set to "auto" for the ram and doesn't seem like we could find any other kind of overclocking) but it did nothing, the crashes kept going so we brought the settings back to how they were earlier because it also seemed like the pc worked even worse.
We tried very recently to format any hard disk upon finding that the guy who builded the pc left the old hard disk my friend had with the whole windows inside it. Basically the pc had two windows system so we just decided on erasing everything out of the old hard disk after saving up only the stuff we needed and later on we formatted the main SSD and reinstalled windows cleanly. After the windows reinstall we immediately tried running some of the games that used to crash more like Elsword and Cyber Hunter and we managed to play both of them with no crashes at all for a few hours. Althought the next game we tried was Genshin and that one crashed. Since windows was freshly installed I thought that missing updates and updated drivers might have played a part in it so she proceeded onto installing every update from windows update and update her graphic drivers, and we're back at the start.
As for other things we tried, we tried various times to look into windows events viewer (or whatever that's called) for the errors and we didn't find anything useful enough that would help us, we did find some errors but not being able to find anything online didn't help us much. I remember TS4 giving a Unity.dll something error but that's basically it.. We also tried doing a clean boot althought I don't think we ever tried running any game on clean boot, we've kind of lost track of all the stuff we've tried and have to try by now :/
We kept in check computer usage values as one of the first things, but the values are pretty much very very low with any game, they seem just fine.
I can't really remember every exact method we've tried right now but I can say what we haven't tried (which is definitely a shorter list compared to what we have tried, that we could find online that is).
I've read in various places that erasing graphic drivers and reinstalling them cleanly with the help of a DDU (if that's the name, idr) can help but I'm honestly scared of doing that because I did that once on my own pc to solve an issue and I kind of made a mess because my monitor would not catch the frequency or something and I couldn't see anything, I was only able to re install the drivers with the help of a TV, another graphic card and Team Viewer from phone ._. so I'm a bit scared this might happen to her too since she seems to have similar problems with her monitor catching frequencies (if that's even the problem) as mine does. Although I know I could just connect Team Viewer like I did on my pc and help her fix that out if there was the need, I'd leave this as one of the last options... not like I see much choice to be honest tho.
It came to my mind once that maybe a stress test might help us troubleshoot where the problem is, but just as overclocking, stress test is something I'm barely familiar with so I've tried to learn about it as I could and well, now I'm worried that it might damage the computer even more and honestly I don't really want to try my luck so just like the DDU this is the last option we would try if there's really nothing else to do.
I'm not sure if I said anything and I feel like I missed a lot of stuff but I'll eventually update the thread I guess in case I remember something important that I forgot to mention.
We're seriously desperated and I really can't understand what's wrong with the pc and wether it's the pc or the games themselves or something else, all the threads I've found online about identical situations to this were left unsolved or completely not answered and we've tried almost any fix we could find on the few that had some solutions, even the most dumbest fixes you can find on youtube like "set as administator" and "disable fullscreen optimization" on the games, but so far nothing worked.
As a final side note, I want to clarify that I'm 20 and self taught on anything about computers and I'm still pretty ignorant in my opinion so I'm sorry if anything I said might sounds dumb or doesn't make sense but I'm also willing to learn from this kind of experience so please don't be rough with my ignorance, thank you!
Facebook
Twitter
Instagram